Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... See more
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See what reviewers are saying
Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... See more
Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... See more
Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Lock Lane 15, CV34 5AG, Warwick, England, United Kingdom
- 0345 878 5599
4.7
Excellent
500 reviews
Asks customers to review
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Fantastic service
Everything from start to end was handled with brilliance. The work carried out was excellent.
September 10, 2025
Unprompted review
I’m very happy with your service,and…
I’m very happy with your service,and customer care,thank you
September 18, 2025
Unprompted review
Dropped off on the Monday morning…
Dropped off on the Monday morning picked up hire car repaired and picked back up on the Friday afternoon great turnaround thanks Brian
September 1, 2025
Unprompted review
Outstanding service
Outstanding service, communication and quality of work.
September 2, 2025
Unprompted review
Great communication from start to…
Great communication from start to finish. Outstanding work on paint work. I brought my car from new in April 2025 and was naturally worried it would not feel like new when it came back. In fact my experience and the quality of work made me feel like I had collected a brand new car.
September 5, 2025
Unprompted review
Excellent repair job
Excellent repair job, collection and return of vehicle was brilliant
August 29, 2025
Unprompted review
Professional service
Professional service
Car collected and returned at a convenient time
Work done to a high standard and good communication throughout
Car beautifully clean on its return
Thank you
August 29, 2025
Unprompted review
Good experience from start to finish
Good experience from start to finish. They kept me informed of progress. The repair was flawless and the car was returned clean and shiny inside and out.
August 29, 2025
Unprompted review
DLG auto services were absolutely…
DLG auto services were absolutely fantastic from collecting the car to the repairs and their customer service
August 23, 2025
Unprompted review
Very fast efficient service my car came…
Very fast efficient service my car came back looking like New very happy 😊
August 6, 2025
Unprompted review
Excellent customer service and they…
Excellent customer service and they delivered on their promises. Highly recommend.
August 28, 2025
Unprompted review
Excellent service and helpful updates
Excellent service and helpful updates. Very satisfied.
August 15, 2025
Unprompted review
Great from start to finish.
Great from start to finish.
Great communication
Great pick up and drop off
The car looks new, beautiful and clean
Highly recommended to anyone
August 26, 2025
Great communication
Great communication, the whole process went smoothly, I would recommend DLG
August 8, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Golf r repair
Ny car had accident 2024 gold r had few things replaced but making some creaking noises can defo tell its had accident so am I happy about repair it's not the same as it was but that's what happens after a crash I suppose never buy a car that'd had a bump
August 4, 2025
Unprompted review
Reply from DLG Auto Services - Warwick
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on.
Excellent.
Excellent service from start to finish. Polite, professional staff kept me informed along the way. Friendly pick up/drop off.
August 6, 2025
Unprompted review
Very happy with results
Very happy with results. Very efficient and quick repair after an accident. They've even gone further to remove a large scratch from my car which otherwise I had to pay extra.
Very pleased and I will use them again if it's needed.
Thank you 😊
August 11, 2025
Unprompted review
Car repairs
The car was picked up promptly once it had been booked in and returned as soon as repairs were completed.
August 19, 2025
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