Doggykings Reviews 

5,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, highlighting their durability, warmth, and waterproof features. Many also appreciate the thoughtful design, like integrated harnesses, and how well the items fit their pets. Conversely, a small portion of people felt that delivery times were often long, sometimes weeks, with limited tracking. A common issue was product sizing running small, frequently requiring exchanges. Some reviewers also reported dissatisfaction with customer service, citing ignored communications or difficulties with refunds, and a few noted faulty zippers.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the good quality and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues with incorrect sizing, with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over long wait times,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First jacket I ordered was far too small. I asked how to return it and was asked instead to send my dog’s measurements and a photo of the original jacket on my dog. The staff were helpful and the re... See more

Rated 4 out of 5 stars

Initially a tricky start with half the order missing. Communication started poorly with AI replies but persistence paid off eventually and once people were involved the problem was fully resolved. T... See more

Rated 4 out of 5 stars

Lovely coat. Bit snug (largest size on 30kg staff cross). It looks great. Unfortunately my dog refuses to move once I’ve put a coat on him. Strange boy but he just stands there and won’t walk. Th... See more

Rated 3 out of 5 stars

We already had products from doggyking so we knew the quality was really good. We saw the offers on Facebook so we ordered another coat for our sweet little boy. That's the good part. Unfortunately th... See more


Company details


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3.8

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

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3.8

All reviews

(5,003)

1,413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

I have bought both harness and jacket since our puppy was born and have bought new ones as he's grown. These are of excellent quality and the service I have received has been first class.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered a 3XL for our 12 kg cockapoo. It arrived after some time but was unfortunately too small around the chest. We had measured this specifically as that’s advised on the site, so I was disappointed, but the customer service team was great and very understanding. For just £5 extra to cover postage, they sent a replacement 4XL which is just perfect! They didn’t require me to send back the 3XL so I may offer that to a friend with a smaller dog.
Thank you DoggyKings.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Well made

Well made, lovely material and true to size.
My dog loves getting hers put on, she's the sassiest dog on the block.

February 24, 2026
Unprompted review
Rated 4 out of 5 stars

A happy customer after a tricky start.

Initially a tricky start with half the order missing. Communication started poorly with AI replies but persistence paid off eventually and once people were involved the problem was fully resolved.
The coats are of excellent quality and the dogs will be happy to wear them in the cold or rain. The largest size fits my son’s 7 month old Labrador pup (he’s huge!) and the next size down fits my smallish Cocker Spaniel.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cosy well made dog jackets

Lovely cosy well made dog jackets, sadly both jackets were too small for my dogs but the staff were so happy to help and sent the next size up which fitted well. They even saved me the hassle of returning the first ones sent by suggesting I donate them to an animal shelter. Thank you Doggykings.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Company that listened & put it right 👍

**** Edit *****Update******
After Cedric in Customer Service contacted me (basically because of the bad review), I can only change my opinion, he apologised & swiftly ordered a replacement which has today been delivered, absolutely perfect, can't say fairer than that! Will order again in the winter, excellent customer service in the end!!

Bad, bad, bad!! Coat delivered in January, zip broke middle February but will not send replacement because it's past 30 days!! Actually it's 6 months under consumer credit act 2015 if goods are faulty!! Also, check Companies House - ordered & took my money in December 2025 but, according to companies house they dissolved in September 2025! Avoid people!!

February 23, 2026
Unprompted review
Rated 4 out of 5 stars

Not coming from UK.

We are very happy with the product, the original one we ordered based on the sizes recommended was too small, doggy kings quickly responded to our e mail, requested exact sizes of our dog and arranged a replacement, Our only issue is not being made aware the product is shipped from China, which made the wait time longer than we expected and the original shipment tracking was incorrect,

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Doggy King's jackets

Doggy King's jackets are great for my dogs I ordered the wrong sizes and there customer service sorted it and exchange them and they look fab I will be telling friends about them

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. I measured my 2 dogs and ordered. The items took a little while to be delivered. The coats were brilliant, a perfect fit for the both of them. They were so good I ordered I ordered 3 more. I would recommend this company to all dog owners.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

I bought two coats but unfortunately…

I bought two coats but unfortunately one of my spaniels is large for the breed, so only one was of use , but the service I received in a refund was second to none, I will definitely recommend and use again in a heart beat 🐾🐾

February 14, 2026
Unprompted review

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