Doggykings Reviews 

5,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, highlighting their durability, warmth, and waterproof features. Many also appreciate the thoughtful design, like integrated harnesses, and how well the items fit their pets. Conversely, a small portion of people felt that delivery times were often long, sometimes weeks, with limited tracking. A common issue was product sizing running small, frequently requiring exchanges. Some reviewers also reported dissatisfaction with customer service, citing ignored communications or difficulties with refunds, and a few noted faulty zippers.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the good quality and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues with incorrect sizing, with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over long wait times,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First jacket I ordered was far too small. I asked how to return it and was asked instead to send my dog’s measurements and a photo of the original jacket on my dog. The staff were helpful and the re... See more

Rated 4 out of 5 stars

Initially a tricky start with half the order missing. Communication started poorly with AI replies but persistence paid off eventually and once people were involved the problem was fully resolved. T... See more

Rated 4 out of 5 stars

Lovely coat. Bit snug (largest size on 30kg staff cross). It looks great. Unfortunately my dog refuses to move once I’ve put a coat on him. Strange boy but he just stands there and won’t walk. Th... See more

Rated 3 out of 5 stars

We already had products from doggyking so we knew the quality was really good. We saw the offers on Facebook so we ordered another coat for our sweet little boy. That's the good part. Unfortunately th... See more


Company details


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3.8

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

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3.8

All reviews

(5,003)

1,413 reviews in the last 12 months

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Rated 1 out of 5 stars

Won't even last two months...

At first we were really pleased with the dog jacket but just a few weeks past the 30 day (statutory) warranty and the zip broke. I contacted their customer service team to see how they could support. They replied with the standard no refund after 30 days. Despite explaining I didnt ask for a refund, they kept replying with the 30 day response. Clearly they don't believe their products should last much longer!
We used it minimally and as expected, the issue was a sub-standard product. Their customer reps were patronising. Don't waste your money if you want a dog jacket to last even a few months, buy elsewhere! There's a reason why they're cheaper than elsewhere!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer relations

I ordered two doggy jackets, different sizes, but unfortunately neither fitted my growing puppy. Doggy Kings were so helpful when I emailed to ask about returns, and they sorted the problem promptly and effectively. Very happy customer!

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Sizing guide is so inaccurate

I ordered a coat for my elderly border collie who weighs 22kilos. Using the size guide I ordered 5XL, the biggest size. The zip would only close 3/4 up her back. I tried emailing Doggykings but got no reply. I looked for a phone number. According to Google , there isn't one. So much for the comments of getting marvellous help by phone. If you have a dog like a Labrador or similar, don't even bother to order.My coat actually fitted my neighbour's Staffie.
Just a note after my review was posted - the actual coat appeared to be very good value for money but I would still advise that the sizing is very inaccurate.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

The 3 in 1 dog coats are great

The 3 in 1 dog coats are great! Super padded and look expensive even though they are not. Would definitely recommend! Customer service is also very good. Make sure you measure your dog, I messed up here, but customer service soon fixed this problem. Very happy!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Having made a mistake with the…

Having made a mistake with the sizing,we had a couple of emails back and forth,Doggy kings customer service were brilliant,in the meantime I had ordered another
jacket,and the first one was refunded.
More than I could have hoped for.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Product amazing but unfortunately the fit wasn't right for my dog. The company were very helpful, patient and answered my requests promptly! Highly recommend.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, I ordered the wrong size. Doggykings were very understanding & sent me the correct size. They even told me not to worry about sending the small one back so I gave it to a deserving lady with a chilly Sausage Dog!
Doggykings have been friendly & professional & very patient with me. Highly recommend ☺️

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Very long delivery period from the time we ordered. Didn’t realise they are shipped from China. Poor quality, faulty or badly fitted zippers, coats didn’t fit any of our dogs. The XL was even too tight on our smallest dog. Returns a challenge as they deduct £5.00 per coat to return. They refunded me minus the return amount and original shipping fee, wouldn’t buy from them again and wish I had read the reviews before my initial purchase. Also then told me to keep the coats so what did I Pay £25 return fee for?
Would have left zero stars if I could.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant dog coat

Brilliant dog coat. Even when I ordered the wrong size, nothing was too much trouble and they sent me the right size within days xxx

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Would have left 0 stars if that was an…

Would have left 0 stars if that was an option. Ordered two coats for my dogs based on their sizing, took 6 weeks to arrive, both were far too small and the zip on one seemed faulty. After many emails they finally agreed to send two larger ones at an extra cost of £10. Another 6 weeks later the coats arrived and despite being very nice the zip on one broke after 4 weeks. After contacting them again they told me unfortunately it was over the guarantee deadline so nothing could be done, am in the process of contacting trading standards. Do not buy from this company, their sizing is way off, delivery times are appalling, the quality is awful and their customer service is diabolical!!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, excellent quality product. Easy to put on , handy with the harness attached to the jacket. Lovely and warm and waterproof.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising

Honestly, I am utterly disgusted with this site. The dog jacket doesn't fit my dog, their measurements are incorrect. I have sent 16 emails up to now to arrange to send it back & get a refund. They have responded once asking me to swap the jacket for a larger size-I don't want to because I have purchased one from my local pet store now to save waiting another few weeks. Since saying this they are ignoring all my emails, refuse to help on Facebook messenger and instagram. According to their site they have a "30 day money back guarantee", I wont give up trying to get my money back as i am not un a position to lose nearly £30! I am disabled & unable to work so I find this absolutely sickening. Please avoid this company at all costs. I wish I had read the reviews before sending any money. Luckily I have reported them to my bank as fraud and sent their "refund policy" screenshots & emails & have managed to get my money back. It appears i am not the only one this has happened to so please shop elsewhere to avoid it happening to you. These cowboys also go by the name of furrykings so be warned they are the same company and have the same sort of reviews! They need shutting down!!

February 2, 2026
Unprompted review

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