Domubrands Reviews 139

Had a small problem but the excellent customer service team sorted it out within a day.

A speedy delivery and great customer service, will definitely shop here again.

Excellent response time and very helpful customer service

This company customer support service is second to none 1st class products 1st class service
My product was damaged But here's the thing l don't know if it arrived damaged or if l damaged it as l dropped the box
Which l informed the company of this
I even said to them l would pay the P&P for the damaged part which they would not even consider
They are sending out the full product again.
1st class service. l would highly recommend this company and there products
You won't regret it
Thanks again customer services

Ordered a hedge trimmer but decided I would go for a different model. Even though the item had been shipped they went over and above by contacting the courier and getting the item returned.

Great customer service.
Unfortunately the product I ordered was not suitable. I contacted Customer Service and their response was speedy, helpful and with clear instructions. They clarified my query about return label as I do not have a printer. The return pickup was organised quickly on a day to suit me and the refund was paid promptly.
Excellent, all round Customer Service. Thank You. 5 Star *****

Received great service and excellent communication from VonHaus.
Keep up the good work.

A kettle I’d had for a year stopped working, and having contacted their customer service, I received a replacing kettle within a couple of days. A toaster was also sent, and again, I contacted customer service. I was advised I could keep the toaster sent in error as a gesture of goodwill. Now that is fantastic customer service. I would definitely recommend Domubrands to friends and family.

I purchased a Vonshef 4 tray buffet warmer. Delivery was very slow. Was meant to be delivered Thursday eventually arrived Sunday evening... Damaged. Emailed customer service straight away who honestly couldn't care that it arrived both late and damaged. Very poor service. Wouldn't recommend.
UPDATE 08/01/2026
As requested I emailed the Customer Service Team. After a few back and forth emails. I was told I would receive a full refund after 3-5 working day and no need to return the item. Now on day 7 still no refund. Followed this up with the customer service team to be recieve this....
'Thank you for getting in touch. I apologise for the inconvenience this may have caused. I would like to inform you that, in order to process your refund, you will need to open a return request with Tesco. Once the return request is submitted, your refund will be processed.
To initiate your return and proceed with your refund, please log in to your Tesco account, find your order, and submit your return request.

For further information, please visit the FAQ section on Tesco.com'
sent from John Rayve Customer service rep.

Honestly please don't use this company. The hassle and stress they have caused.

Absolutely appalling currently waiting 4 weeks for a refund.

I ordered of them didn’t get all the order constantly message them no response I’ve sent parcel back still haven’t received any refund and they barely even acknowledge your complaint and request for refund I would never order of them again I will take this further if I do not get my money back asap !!!!

Unfortunately when the item arrived it wasn’t suitable for my needs. I have been unable to get any response from the company to return the item and there is no returns information either with the product or on the website. The telephone line doesn’t receive incoming calls - then why list it under contact details? and there is no response to the email address - I have tried repeatedly. If in any doubt that the item will be perfect then don’t buy from them!

There is no contact

I had bought an item as a gift and accidentally added the wrong delivery address. VonHaus usually dispatch their orders very quickly, so I was worried that it would be too late to cancel, which would mean the gift would have to be collected from the wrong address and then posted to the correct one, incurring additional postage costs and reaching the recipient days later than needed.
Even though it was my mistake, Edmark in the customer service team was very quick to help, he cancelled and refunded the order as soon as possible and I was able to place a new order with the correct address.
Thank you so much for your help, the new order arrived just in time!

I bought an item and enquired about a small issue with it. The enquiry was answered very quickly, I'd say less than 12 hours (even though I'd sent my enquiry during an evening) and resolved fairly and without issue. Excellent customer service, thank you.

Something went wrong during the delivery service and my parcel was lost. I contacted Von Haus their customer support was amazing, they have kept me up to date with my delivery. My new parcel has arrived this afternoon. Can’t recommend them highly enough. Thank you 🤩 👏

Customer service is 10 out of 10
Very quick responses, nothing to much bother either.
Very helpful
I am a very happy customer and would recommend

Superb service so quick to resolve a issue with my order. Nothing to much trouble they kept me informed about delivery of replacement.