Domubrands Reviews 139

Great service and product. Updated on delivery efficiently and invoice provided swiftly.

Feet up and enjoy now. thank you

Absolutely fantastic customer service the best I’ve had from a company in a long time , I’d give more stars if I could .
Well done Domubrands .

Brilliant - customer service team was great Provided a replacement item super quickly without fuss. Great to deal with.

Excellent response. My item was delivered to the wrong address and they sorted a replacement no fuss.

Requested Item Manual to be e0mailed to me in the morning and it was received by me that afternoon.

Problem with the initial delivery-but Jason and customer service team resolved with decisive action to quickly replace item.

Thank you

We had a problem with a pizza oven, customer services were amazing and dealt with the problem straight away.

Had a problem with a battery for a hedge trimmer. Super quick positive response no quibble replacement en route. Impressed 😁

Awful customer service. Bought an item via B&Q and it's faulty. It's been three weeks and I'm still waiting for the product to be collected and replaced.
Customer service take days to response. No useful information about when the item is being collected.

AVOID!

Update: they've now sent me the wrong item as a replacement. Facepalm.

A good company to deal with, my order was delivered within 2 days. There was a problem with the item, but the company arranged for a replacement without any hassle at all. The replacement was delivered to me 2 days later. I wish all companies were as helpful as this one.

Excellent Customer Service from Gerlie and Mary. They responded promptly and couldn’t be more helpful.

Purchase from Domubrands if headaches and losing time and money is your favourite hobby.

Nothing but a group of bellends and money-hungry wet wipes. I won't bore you with the details, but the long and short is that they sent me an item (a set of drawers) that is unusable without an essential component that I only found out after we got halfway through putting it together. I hired a professional carpenter to put up the drawers for me. Even though faulty items are covered under consumer law, it is tiring and difficult to prove that they sent you incomplete/faulty items so I let it go and paid for the repairs. They will give you bad items (especially the flat-pack furniture) and will never, ever replace them. I've heard from others who've ordered at this company that they have done the same thing, and I suggest you really read the reviews. They're aren't a good company, despite the positive reviews.

The phone lines are always closed and customer services are useless and will give you the run around parroting the same information and not actually reading the information you sent to them so there's nothing but an endless back and forth and I'm tired of their nonsense.

Bad products, bad customer service. A sham and an embarrassing JOKE of company.

Wrong items don't get collected.
This company was heavily promoted by Tesco market place. I suggest you avoid both. Absolute joke.

Bicycle wall hooks are sturdy and easy to put up.

Perfect service. We had a small issues with missing parts but seller was very helpful and problem was solved very quickly.
I'll definitely buy other stuff from domu and can recommend.

Ordered a sander and paint stripper, the instruction manuals were sent via a link on the order confirmation, which is helpful. The sander arrived promptly but the paint stripper got lost/stuck with Evri. I informed customer services and they issued a new one, which arrived within 2 days. Very happy with the service, deducted a star due to the post package.

I needed help with setting up a parasol.
The help desk responded quickly to my email, calling me the next day as promised. The helper was patient, polite and efficient. Problem solved.

Yes, excellent service. Would definitely recommend this company to anyone.
I bought something from them that was not quite right from me.
But they where so nice, helpful and there customer service and care was absolutely brilliant, from start to end of resolution.
Much appreciated.

Many Thanks

🙂☀️👍🏻

Ordered 2 Hudson Adirondack chairs. First of all, they arrived next day delivery, as stated.
Chairs are good. One was slightly damaged which could be solved by more robust packaging as have read a few reviews with similar experience. Sent email and photos to Vonhous / Domu. Prompt reply and arrangement of new chair dispatched quickly. Very good experience and good product for the money and would not hesitate in purchasing from them again.