Door2Door Student Storage Reviews 63

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

My daughter took a year off from university, so we stored some of her belongings with Door2Door Student Storage. Quite pricey, but their offering looked good on paper. Unfortunately, communication... See more

Rated 5 out of 5 stars

Great service. All my sons Uni stuff stored until he moves into a student house in late September! Collection from Bay Campus was very easy to arrange with us being able to agree the collection time a... See more

Rated 5 out of 5 stars

The whole process was smooth and easy! Both the delivery of materials and collection of boxes went without a hitch and the two staff members who assisted were very friendly :) Responses via email were... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would! Every aspect of this process of packing up my daughter’s belongings for summer storage was easy. Website booking, communication, quality of boxes, supplies provided,... See more

Company replied

Company details

  1. Storage Facility

Written by the company

We make Student Storage simple. No hidden charges. Our prices include everything. Great service.


Contact info

3.2

Average

TrustScore 3 out of 5

63 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

No hidden fees, friendly staff

No hidden fees, trustable and friendly people. Email response is fast, polite. The whole process is clear and easily understandable, drivers will call you before they arrive (which is very good).

September 25, 2023
Unprompted review
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Reply from Door2Door Student Storage

Thank you for taking time out of your day to leave such a lovely review, we really appreciate it!!!

Rated 5 out of 5 stars

Friendly staff

Friendly staff and perfect service.I can strongly recommend Door2Door Student Storage.

September 22, 2023
Unprompted review
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Reply from Door2Door Student Storage

Thank you for such a lovely review!

Rated 5 out of 5 stars

Pickup and delivery went smoothly

Pickup and delivery went smoothly. Excellent professional service reasonably priced!

September 20, 2023
Unprompted review
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Reply from Door2Door Student Storage

Thank you so much for your kind words! We hope to see you again next year?! - Richard & Emma

Rated 5 out of 5 stars

Excellent service- Amazing staff

Door2doorstudentstorage is the best storage company all over the world. Very professional, organised, reliable and above all extremely helpful all the staff especially Naomi. From the first moment Naomi answered all my questions and responded to all my emails immediately. I am very impressed with her immediate replies and how she helped me solve the issue of storing my sons items during summer. The service was excellent starting from the ordering of boxes delivering, collecting and the final re delivery. No stress no worries. Thank you.

September 20, 2023
Unprompted review
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Reply from Door2Door Student Storage

Hello Christia! Thank you so much for the review, it made my day! I am so glad you were happy with our service. I hope you have a lovely year!! - Naomi

Rated 5 out of 5 stars

Excellent Service

Five-star company!

My packing materials were delivered in no time. The team was very helpful in answering my questions. Richard and Emma collected my items and delivered them on time and in good condition. I would definitely recommend Door2Door Student Storage to every university student.

Great service and an affordable cost.

September 19, 2023
Unprompted review
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Reply from Door2Door Student Storage

We really appreciate these comments! We hope you have a great start to your new school year and we hope we can help you in the future! - Richard & Emma

Rated 1 out of 5 stars

Damaged rice cooker

Hello, I am very disappointed with your service. My rice cooker got damaged after storing in your place. I don’t know what you did to my rice cooker. But this is unacceptable.

September 19, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Hello
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Thank you for your message and so sorry to hear about this.
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We always recommend that customers wrap any fragile items with lots of bubble wrap and to then pack their items into a strong cardboard box.
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As you requested we sent you one of our strong cardboard boxes so that your items would be protected during the collection, storage and re delivery process.
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Unfortunately you did not use the box and it arrived with us without any protection whatsoever.
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I can see you have let us know that your rice cooker has been damaged and that we have asked for some photo's to show the damage so we can investigate this for you.
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They are currently investigating this matter and we will look into this so we can get it resolved for you.
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Kind Regards

Door2Door Student Storage

Rated 5 out of 5 stars

Good service

Good experience overall. The staff are very responsible with collection and redelivery of my boxes. Most of the things are fine and stored well.

September 11, 2023
Unprompted review
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Reply from Door2Door Student Storage

Thank you for your kind words Kathy!!

Rated 5 out of 5 stars

Amazing team and delivery!

The team is super friendly, and very good at communicating with you. They did a tremendous job with both the collection and re-delivery of my boxes.

September 18, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Thank you so much for your kind words Gina!

Rated 5 out of 5 stars

Perfect Service - On Time And Friendly Driver

After seeing so many positive reviews for Door2Door Student Storage, I decided to try it; honestly, it was one of my best decisions.

I was informed well in advance about the collection time and to make things even better, my timeslot was later updated to an earlier one on collection day!

The driver (Joshua) was really friendly, and he ensured my boxes were efficiently collected.

Would definitely recommend it to others!

May 25, 2023
Unprompted review
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Reply from Door2Door Student Storage

Your comments have put a smile on our faces! We are so glad you enjoyed our service - we hope to see you again next year!

Rated 5 out of 5 stars

Good services

Quick email replies
Good services
They helped me to move my boxes upstairs to my room which is really helpful.

September 14, 2023
Unprompted review
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Reply from Door2Door Student Storage

We are so happy you enjoyed our services! We hope you have an amazing start to your new school year and hope to see you again next year!

Rated 5 out of 5 stars

Bath delivery

I live in Bath and the two girls who delivered my boxes were very friendly and brought the boxes all the way up the stairs to my flat with big smiles! Boxes were not damaged whatsoever during their 4 months of storage. Very pleased with this experience, I will use door2door storage again!

September 14, 2023
Unprompted review
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Reply from Door2Door Student Storage

Thank you so much for your lovely comment! You were a pleasure to work with and we hope to see you again next year! - Isobel, Tilly and Courteney Bath Team

Rated 5 out of 5 stars

Outstanding and supporting company

Outstanding and supporting company , my mum and I have been overwhelmed with there kindness and support ,we have been informed every step of the way with times , pickups, drop offs just amazing Thankyou so much door2door, wish we knew about your company last year , as most of my stuff was shared between family members as everyone was short of storage and some things I even had to just chuck out,Thankyou so much jemma and Daniella (Jemma’s mum )

August 26, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Thank you so much for your kind words!! You have been wonderful to work with and we hope we can store your items in the future! We hope that you have a lovely start to your new school year - Richard & Emma Southampton Team

Rated 5 out of 5 stars

Great stuff

Very nice people who helped me get a lot of my luggage from my house and get it to my new apartment! The price is really good and communication with them is very easy. All my luggage looked very good and I am very happy with the service

September 11, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Thank you for your comment Ada - we appreciate your kind words and we will pass this on to our team! We hope you settle in quickly into your new apartment!

Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!! Out of ten boxes collected to be stored, they ‘lost’ eight of them and haven’t tried to find them - causing a great deal of distress. Absolute cowboys, avoid at all costs

August 31, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Hello

I am so sorry about this situation - this is definitely not the type of service that we want to deliver.
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We appreciate how important it is to keep our customer's belongings safe and we're extremely disappointed that this hasn't been the case on this occasion.
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As you are aware we contracted DHL to collect your 10 items and deliver them to our storage warehouse but unfortunately only 2 of the 10 boxes collected were delivered to our storage warehouse.
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I can see that one of our team has already contacted you and that your claim is in progress.
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I know how distressing this is and would like to offer our sincere apologies.
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Door2DoorStudentStorage Team

Rated 5 out of 5 stars

Great storage service in Bath

Used in Bath for storing uni student’s things over the summer between halls and rented local accommodation. Great service and friendly staff. Highly recommended.

August 30, 2023
Unprompted review
Door2Door Student Storage logo

Reply from Door2Door Student Storage

Thank you so much for taking time to post a lovely review! We hope to work with you again soon!

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