DPB Plumbing and Heating Engineers Ltd Reviews 264

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their punctuality, friendliness, and extensive knowledge, highlighting their professionalism and efficiency. Many people appreciate the excellent service, noting quick response times, effective problem-solving, and the overall ease of their interactions. However, some customers also noted issues with the product, specifically mentioning a broken shower screen and a thermostat left unattached after a repair. Additionally, a few other people felt that the company did not follow through on promises to return for further service.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their efficiency, helpfulness, and professionalism. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about products. Some customers received new items like a DPB pen,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Would have no hesitation in recommending this company. Jim and Danny are very helpful, very pleasant and even tidied up after themselves. Brilliant job in fitting our new air-conditioning unit. Many t... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Excellent service! We returned from holiday to no hot water. Booking an appointment was efficient and friendly. Alfie arrived on time and is friendly and knowledgeable and sorted the problem quickly, really impressed! I’m signing up for a monthly cover plan I’m so happy with the service, so glad to find a local reliable company. Thank you Alfie!

August 27, 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service. Alfie is indeed a valued member of our team, and we're glad he was able to resolve your hot water issue promptly and efficiently. It's great to know that you're happy with our service and have decided to sign up for a monthly cover plan. We look forward to continuing to provide you with reliable support. If you ever need anything else, don't hesitate to reach out. Thank you for choosing us.

Rated 5 out of 5 stars

Alfie knew what he needed to do

Alfie knew what he needed to do, got on with it in an expert yet friendly way. Excellent performance and quality of work. Good bloke.

August 7, 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your great review! I'm glad to hear you were pleased with the work Alfie did. He always strives to deliver expert service while maintaining a friendly approach, so it’s wonderful to see that reflected in your experience. If you need anything else in the future, don't hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

Great job from a really professional company!

At last a plumbing business that actually cares about their customers! Fast response to my request, a fair quote then the work completed quickly and efficiently. Joe fitted two new double radiators - great job and left the house really clean and tidy. Joe is a really pleasant, personable guy. Would recommend and will definitely use them again! Great staff from telephone to end job! Thank you!!

August 6, 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with our service and that Joe made such a positive impression. Providing professional, efficient, and customer-focused service is always our top priority, and it’s wonderful to know we met your expectations.

We're especially glad that you found our process—from your initial call to the completion of the job—smooth and satisfactory. Joe and the rest of our team are committed to ensuring that every project is handled with care and precision, and we're pleased to hear that reflected in your feedback.

Your recommendation means a lot to us, and we look forward to being of service to you again in the future. Please don't hesitate to reach out if you need anything further.

Thank you once again for choosing us!

Rated 5 out of 5 stars

Our experience with DPB company from…Barry

Our experience with DPB company from start to finish has been exemplary. Nothing has been too much trouble from the office team to the on site plumbers . Would like to make a special thank you to Richard, Cooper and John who worked on site it was a pleasure to have them in the house . They did a superb job of the downstairs cloakroom and en-suite, very professional and tidy job. Would not hesitate to recommend .

August 8, 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found our service exemplary from start to finish. It's always our goal to ensure that our clients receive the highest level of service, and it’s rewarding to know that our office team and on-site plumbers, particularly Richard, Cooper, and John, made such a positive impression.

We take great pride in our work, and we're delighted that you’re happy with the results of your downstairs cloakroom and en-suite. Your kind words about the professionalism and tidiness of our team will certainly be shared with them—they’ll be pleased to know their efforts were appreciated.

Thank you for your trust in us and for your willingness to recommend our services. It was truly a pleasure to work with you, and we look forward to any future opportunities to assist you.

Rated 5 out of 5 stars

Brilliant!

Brilliant!! Burst pipe on a bank holiday weekend resulting in no water. Job completed by by Jamie within 2 hours of calling. Very impressed with service- will use sgain. Recommend 5*++

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Our experience so far with Danny and the DPB Plumbing team has been excellent. From having our boiler serviced to advice over the phone or callouts which are quick and easy to arrange with the friendly and helpful admin team.

April 29, 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Dear Martin,

I hope this message finds you well. I wanted to personally thank you for taking the time to share your positive experience with DPB Plumbing & Heating Engineers. We are thrilled to hear that you were satisfied with our services.

Your feedback is incredibly valuable to us. It not only motivates our team to continue delivering high-quality service but also helps us maintain our commitment to excellence. We’re so pleased to have been able to meet your expectations!

Should you need any more assistance or have any further queries, please don’t hesitate to reach out. We look forward to serving you again in the future.

Thank you once again for your kind words and for choosing DPB Plumbing & Heating Engineers.

Warm regards,

Joanne
DPB Plumbing & Heating Engineers

Rated 5 out of 5 stars

thoroughly impressed with the very high…

thoroughly impressed with the very high standard of service provided. Danny is professional, knowledgeable, approachable and friendly, and went above and beyond to service our boiler, we then had an emergency with a hot filter tap and once again came to our rescue. Can’t recommend DPB Plumbing enough and feel totally secure knowing we have a plumber to call.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy First Time Customer

First time customer, and thoroughly impressed with the very high standard of service provided. The guys were professional, knowledgeable, approachable and friendly, and went above and beyond. While I hope I don’t encounter any more plumbing problems in the near future, I now know who I’ll be turning to if I do. Can’t recommend DPB Plumbing enough!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Can only give this company 5 Stars

Can only give this company a 5 star rating. As new customers we made an appointment to service our oil boiler, they confirmed the appointment, we received a phone call because they would be a few minutes late (collecting parts). Revisited the next day to replace a leaking filter, again on time. Danny was efficient and pleasant, as were the staff we talked to on the telephone. With emailed/text confirmations of appointments and invoicing, we were impressed with the efficiency of this company; so much so we have now joined their service plan. This is a company showing old fashioned values, while employing modern day technology. It makes a pleasant change to have a tradesman actually live up to their hype. Thank you.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process of asking for and receiving a quote, to completion of the job was carried out in an efficient and friendly manner. The job consisted of replacing two radiators, fitting a replacement cistern pack to toilet, fitting mixer taps to kitchen sink and fitting isolation valves to the pipework. Rob who did the job was very friendly and helpful. He kept us informed at all times and cleaned up after each part of the job. On completion all rubbish was removed from the house.

We would certainly recommend DPB Plumbing for the quality of their work, and their friendly and efficient manner.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

As always fantastic service from Danny or his crew from start to end. Good communication and always available to help. Highly recommend monthly service plan.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot express what an amazing level of…

Cannot express what an amazing level of workmanship, communication that we received today when Danny and Joe installed a new LPG boiler in our static home.
The whole installation was exceptional from beginning to the completion. Danny and his team are so friendly, efficient and so professional, it was totally refreshing to have such a company within our property and made us feel relaxed and reassured.

We cannot recommend DPB Plumbing enough. 10 out of 10.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Bathroom refurbishment by Dpb plumbing

We recently had Rob from Dpb plumbing around to do a full refurbishment for our bathroom to take out full bath suite and replace with walking shower and fit wet wall panels sink and toilet. And what a great job he has done we are so pleased with the finished job. I can't praise Rob and Dpb enough. From start to finish he kept me informed what was going on and tidy-up after each day. Many thanks 😊

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Just had Darran and Copper to my…

Just had Darran and Copper to my caravan in Whitby to fill up the heating system and sort out the water I would just like to say what great lads!very professional and very helpful I would not hesitate to recommend thank you so much Reuben Emery 👍

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to sort a monthly plan and book an appointment. When the engineer came to do the service, was friendly and informative. Would highly recommend

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality bathroom refit.

I am delighted with my recent bathroom refit, and have no hesitation in recommending DPB.
The whole team are professional and efficient, and from my first contact with the office team through to assessment, quote and carrying out the work, they were all interested in my project, and focussed on providing a quality service.
Luke carried out the work with thought and care at every stage. I liked that he talked to me every day about his work plan for the day, and it meant that when decisions had to be made it was easy to have those conversations and come to a conclusion. The finish is of the highest quality, and Luke is truly a craftsman. Because I was involved at every stage, I know that it's not just the bits on show that are high quality, but I am confident that every aspect of the bathroom build (which included plastering and a new floor) has been completed with care and attention to detail. Thank you to Danny and his team.

January 23, 2024
Unprompted review

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