DPB Plumbing and Heating Engineers Ltd Reviews 264

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their punctuality, friendliness, and extensive knowledge, highlighting their professionalism and efficiency. Many people appreciate the excellent service, noting quick response times, effective problem-solving, and the overall ease of their interactions. However, some customers also noted issues with the product, specifically mentioning a broken shower screen and a thermostat left unattached after a repair. Additionally, a few other people felt that the company did not follow through on promises to return for further service.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their efficiency, helpfulness, and professionalism. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about products. Some customers received new items like a DPB pen,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Would have no hesitation in recommending this company. Jim and Danny are very helpful, very pleasant and even tidied up after themselves. Brilliant job in fitting our new air-conditioning unit. Many t... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service

Amazing service, called up due to a leaking boiler, I am a new customer but they were able to provide a call out the same week, lovely engineers that were so helpful and the got the job done and dusted within an hour. I've even signed up to their gold plan so I am well covered moving forwards, can't speak highly enough of the professionalism of DPB I would highly recommended.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

A First Class Service

We were very fortunate to come across the company in June 2023 and would highly recommend them.
The call out in June 2023 was a boiler problem and was sorted the next day. Within that week two toilet cistern issues were sorted and the boiler was serviced.
At this time we were introduced to their Home Cover Plan, which we joined, to give piece of mind, if we had problems in the future.
Review today, because of a boiler issue, telephone call at 16:50 yesterday, arrived this morning at 10:15 and issue sorted.
A first class service.
Thank-you,
Roy

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

First class bathroom refit - world class service

Everyone we dealt with on the phone was very friendly and really helpful. We have just had a new bathroom fitted. Could not have more pleased with the end result. Worth every penny to have this high level of service and workmanship. Will definitely use again for an ensuite next year. Only in Yorkshire would you get a company of this quality and reliability.

Mike and Cath Buckton, East Yorkshire.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

What a great experience. From the booking process, through to the boiler service. We were kept informed every step of the way. Danny arrived on time and was very informative. Would highly recommend DPB.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

speedy response!

We were stuck with no water/heating on a Sunday due to a burst pipe! Within 30 minutes someone was here to fix it! Jamie was brilliant, and even tidied up after himself, would highly recommend DPB plumbing! Xx

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I cannot recommend highly enough the first class service we get from our Platinum Homecover Plan with DPB Plumbing. Always so reliable, prompt, efficient and cheerful! It’s very reassuring to know we are covered! Thankyou DPB!

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

First service of the LPG Vaillant…

First service of the LPG Vaillant heating system and first time with DPB
Very professional service carried out by a truly customer focused engineer.
Having spent time training companies in the Customer Journey there is very little that DPB have to learn.
Truly excellent customer service

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Professional Company

Called DPB when I found water dripping through my bedroom ceiling. Service was incredibly quick, they arrived within 30 minutes of my call. Jamie quickly diagnosed and repaired a faulty ball valve in my loft. The overall service was wonderful from the moment my call was taken I felt I was in safe hands and that I was dealing with a professional company.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

New to this company, found on Google after looking at favourable reviews. Excellent service, friendly, helpful and informative,good attention to detail.Will definately be using DPB Plumbing and Heating in the future.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Luke and Alfie were excellent

Luke and Alfie were excellent, professional, very tidy and really new thier stuff. They asked me what I wanted when they were uncertain and were very clear in what was possible, fantastic job and definately recommend them to anyone

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

So good to find such a well organised…

So good to find such a well organised company. We had a new boiler fitted and the process from initial fault diagnosis of the old boiler through to the fitting of the new one was seamless. Danny and Sean were excellent - knowledgeable, polite and informative. They arrived on time and kept us “in the loop” from start to finish. The standard of workmanship is excellent. As newcomers to the Scarborough area, we took a punt on using DPB, but they were definitely the right choice. I would have no hesitation in recommending this company.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very reliable. Knowledgeable and friendly engineers. Happy to explain what they’re doing. A pleasure to deal with them.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom Converstion

Our full bathroom conversion, was completed on time & the end result is 1st class. I can recommend DPB Plumbing without hesitation. The lead bathroom man Rob is a 1st class tradesman, the guys assisting him are great too. All are very profession while working & very pleasant too. All left clean & tidy after every days days work too.
The bathroom was fully stripped back to brick, redundant pipework etc removed & insulated & boarded etc as well as a new ceiling, all walls fully tiled etc. New lighting & extractor fitted & lovely walk in shower, wash basin etc, plus separate loo. All went as planned & is working perfectly.
You get what you pay for, no doubt there could be some slightly cheaper options, but the 1st class work is certainly worth paying for.

September 4, 2023
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Central Heating Upgrade and Extension

Comany endorsed by checkatrade and trustatrader with excellent reviews. Big job involving new boiler, additional rads and overhauling existing ones plus other plumbing work. Had to be done at short notice and not straightforward. DPB had the capacity and expertise to take it on whilst other companies declined. Job was done within the required time frame and I am amazed at what 3 guys in 3 days can achieve. Very happy with the work and would highly recommend Dan and his team

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best Plumbers Out There

DPB have serviced my boiler in the past and i've always been impressed with their punctuality, service levels and workmanship, so when i bought a house which needed a full central heating system they were the only choice for me. As always they arrived bang on time on the start date and finished on time 5 days later. I popped in to check on progress every day which was never an issue to them, the lads were always polite and helpful when i asked questions.
Danny Birley the owner has got it absolutely right with his business, great plumbers backed up by a brilliant team of ladies in the office. I would, and do, highly recommend them to everyone.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

great service

great service, excellent fitter , emailed for a quote to have a radiator fitted, on 14/8/23 got a reply same day, I was happy with the quote and got the radiator fitted 15/8/23, what more could you ask for

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Dan and his team are truly exceptional with the service they provide. They helped my guests with their 24 hour assistance service and popped along within half an hour. Highly professional and super efficient. Thank you ☺️

July 19, 2023
Unprompted review

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