DPB Plumbing and Heating Engineers Ltd Reviews 264

Rob and Alfie did an excellent job fitting a shower and new bathroom flooring. They arrived promptly each day, never left a mess, and finished the job earlier than expected. They are both friendly and helpful, and I’d be happy to have them back again if we need other work doing. Lou is also brilliant on the phone - always a pleasure to talk to her.

Dan and workmate arrived as promised. The jobs carried out were first class. A new stopcock and new seals were fitted on the shower. Very happy with the work completed. Would highly recommend DPB Plumbing.

Phoned DPB in the morning and my dripping tap was fixed in the afternoon.

Dan the apprentice sorted it out with ease.

Dan is a credit to your business.

I would not hesitate to recommend this business for any heating or plumbing issues you may have, as always, excellent service. Thank You Pauline Staves

This company were remarkable,from the start to the finish.They worked unobtrusively efficiently and without any fuss. Their obvious pride in their company was evident.Their pride in their own work likewise.Even a seismic change in plan during the progress of the work,was dealt without a fuss.Also the administrative support was helpful friendly and efficient.I would fully reccomend DPB.Thank you one and all. Sandra &Les

Great Company,
Jamie did my gas safety certification and boiler service..thoroughly professional and a nice chap too.
I’ve got a few more jobs to be done
and will most definitely be working with DPB again

Great to work with and always pleasure to deal with I would definitely recommend from a working relationship perspective.

We have had good service from this company in the past servicing our boiler for £80. However, it is worth pointing out that they offer a priority response and not emergency cover when there are issues. We had a frozen boiler and were pleased that even after 8 pm we could speak to someone about it. We were told someone would get back to us - and they did, at 7.15 am the following morning. We had told the person on the phone the previous evening that there was a poorly person in the house ( and it was well below freezing outside). However, the guy who phoned in the morning was abrupt and told us that they don't offer emergency response cover; so if that is what you want, this company is not for you. However, when they did come, the engineer 'fixed' the problem within ten minutes, for £96 (we did not have a cover plan). The same issue arose that evening and once again we phoned. DPB responded and sent another guy to fix the problem. This time they did not charge.

Call out at the end of the day to our boiler as it had frozen in the cold weather, the office staff were helpful and friendly especially as we have young children in the house. An engineer arrived within 30 minutes and the boiler back working within the hour! Friendly, helpful and efficient engineer! Thanks very much!

DPB have just replaced our bathroom. The quality of workmanship is excellent and the engineer worked in a clean and tidy manner and always arrived at the time stated. Both office staff and engineers were extremely helpful and courteous and kept us up-to-date at every stage of the process.

We cannot recommend them highly enough.

Gas fitter and electrician.

The office and in the main, I had no issue with. Always polite, informative of times, booking in, etc. perfect.

The gas fitter came fairly punctually, did the job well and left. There was a little bit of inconvenience with the disposal of the old gas cooker, as he had told me he'd arranged someone to pick it up but it sat there for 3 days until in the end I had to pay for it to be taken away.

Still not a huge issue.

The problem I had was with the electrician. I won't name him here but I do know it, as two came to do the job.

Firstly, he/they didn't turn up at all on the day booked. Not a word or a text to say why, despite my having to put the whole day on hold.

When he came on the next day booked, he was openly hostile from the second I opened the door. Overly defensive, no apology.
Any question I asked was met with a thinly veiled scorn I have never witnessed in all my years as a paying customer. He didn't like it when I asked him to set up my cooker either, despite it being part of the job.
I might use the firm in the future (might) but NEVER send me that person again.

Edit after reply.
1. Dan was not on time, he was a bit late but it wasn't an issue.
2. I never said the disposal of the cooker was included in the contract. Dan said he would dispose of it, via his contact.
I did inform you he hadn't been to pick up the cooker and then 3 days later, did it myself - why so defensive? Why are you making this an issue where there wasn't one.
As for your electrician, it wasn't the fact that he didn't show, it was his hostility and attitude when he did.

"I was let down by another plumber who didn't turn up when they said they would. My new kitchen is being delivered the next day and I was panicking. I saw a post about DPB Plumbing & Heating on Facebook - All things Scarborough page. I rang them and spoke to Louise, a lovely lady, really helpful. I explained my situation and she arranged for Alfie to come and complete the work the same day. Alfie came on time, really polite and professional. He did an excellent job for a reasonable price and I couldn't be happier with both the first and second fix. I would definitely recommend. In fact I'd say don't bother looking elsewhere just go straight to DPB for a reliable, friendly and professional service."

Good job. Friendly guys. Came back out same day to resolve issue.

Dan arrived bang on time. He was polite, efficient and very tidy. He paid attention to all aspects of the heating system prior to fitting 2 new radiator valves.
I would rate DPB very highly. Each time we have used them, they have proved excellent!"

We recently had an en suite bathroom fitted We found the staff very efficient & professional throughout & a special mention for Rob who was here through most of the process & worked extremely hard He was professional , reliable & friendly
There were one or two hiccups during the process which were handled sorted out very quickly & efficiently
We are very pleased with the result & would highly recommend them

Extremely satisfied with the quality of work carried out. Very efficient and polite staff with excellent knowledge of the trade.Very helpful and took pride in their work. We would highly recommend this company.

Excellent job from Danny and his team to install new combi boiler. Left tidy, all rubbish removed. Office staff helpful and friendly. Were recommended to us and we would have no hesitation recommending DPB also.

Danny came to install new shower. Provided professional service as always. Nothing is too much trouble.

Great service from DPB plumbers, efficient job installing new boiler, neat and tidy and pleasant staff....always v helpful on the phone. Recommend this company 👌 👏 👍

Great service, always clean tidy and quick to respond. Would always recommend Danny and the team

Just excellent: punctual, courteous, tidy, professional and competent. Big job completed in less than the 3 days predicted. Great to have the follow-up to make sure we were satisfied. Looking forward to DBP doing the next project - new bathroom.