DPB Plumbing and Heating Engineers Ltd Reviews 264

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their punctuality, friendliness, and extensive knowledge, highlighting their professionalism and efficiency. Many people appreciate the excellent service, noting quick response times, effective problem-solving, and the overall ease of their interactions. However, some customers also noted issues with the product, specifically mentioning a broken shower screen and a thermostat left unattached after a repair. Additionally, a few other people felt that the company did not follow through on promises to return for further service.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their efficiency, helpfulness, and professionalism. Many... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficiency and professionalism of... See more

Product

Reviewers mention ambiguous feedback about products. Some customers received new items like a DPB pen,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Would have no hesitation in recommending this company. Jim and Danny are very helpful, very pleasant and even tidied up after themselves. Brilliant job in fitting our new air-conditioning unit. Many t... See more

Company replied


Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service from Dan and his team. Dan has attended to two jobs installing a super bath and a shower.
Two of his staff have attended to two issues in my airbnb property which were urgent. Again they were polite and did a great job.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Toilet installation

Had a new toilet installed today and I'm extremely happy with the service!
Punctual, courteous and carried the job out with the minimum of fuss!
If I ever have any more work doing I will most definitely be using these guys again... Thank You

Viv

January 10, 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Always 5 star but definitely worth more…

Always 5 star but definitely worth more than that in our view when we experienced a ceiling collapse 2 days before Christmas Eve! Thanks Danny you are an absolute star and your workmanship is always excellent! Also thanks for Charlies Christmas treat!!

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Had leaking water tank. Louise gave me a 2 hour time slot on the same day when the plumber would call. He called as arranged and quickly fixed the problem. Very efficient and professional.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work done yet again by DPB!

Excellent work done yet again by DPB!
Dan and co are very friendly and efficient in their working and communicate quickly.
Louise who I spoke with on the phone was also very polite

10/10 would recommend

December 17, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we hope to be of service to you again in the future.

Rated 5 out of 5 stars

Excellent service yet again from DPB plumbing

Yet again when we needed DPB Plumbing they were there to sort our Thermostat on the boiler problems out, with excellent service and friendly yet professional people to deal with everything.
Thank you so much for your service, you are second to none in our opinion.

December 7, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated by all the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Ian arrived on time to service boiler…

Ian arrived on time to service boiler and do gas checks on other appliances. He looked at the manuals and spoke to us about the history of the appliances so far and talked us through the workings of the boiler. We had mentioned a radiator that wasn't getting hot and within 5 seconds Ian saw what the problem was and had fixed it. We had it looked at before but nobody solved it. We have taken out a contract and we also have a contract on a rented property. Thank you Ian and DPB Plumbing.
Roy and Linda Moor

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Platinum Care Plan

I recently took out a Platinum Care Plan and I am impressed with it. The service is prompt and efficient. Today I contacted Danny about a problem with our bathroom toilet and it was sorted this afternoon by the engineer, Dan. I couldn't ask for better service. Thank you.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, helpful, punctual and informative. Great job mending my boiler. Thank you

November 11, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words, we hope to be of service to you in the future.

Rated 5 out of 5 stars

Excellent as always

November 9, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

I contacted DPB Plumbing to arrange for…

I contacted DPB Plumbing to arrange for a service for my gas fire. Danny arrived promptly he was professional friendly and reasonably priced. When he finished my fire looked brand new, I would highly recommend DPB Plumbing to anyone Hughie Carroll.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly efficient service

Ian was a great boilerman! He was late for the appointment, but explained fully and I was forewarned of this. He managed to fix the boiler at a decent price and I was grateful for his good humour during the visit! And for the working heating afterwards!!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Seamless Boiler Change

Seamless Boiler Change
From initial visit to actual fitting of boiler I could not fault the service provided.If the maintenance contract is carried out to the same standards I foresee no future problems.

October 20, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Great company

Great company, friendly, efficient, punctual and good attitude, the technician had to make a return trip as he could not gain access to the inside of the boiler as the outer cabinet had been badly fitted,

He returned a few days later and completed the service.

I would recommend them to anybody.

October 13, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kinds words, we hope to be of service to you in the future.

Rated 5 out of 5 stars

Had new radiators installed as existing…

Had new radiators installed as existing ones very old. Not an easy job as required having to chase out a solid concrete floor and reroute piping to fit new radiator sizes. The DPB team were exemplary in completing the job on time, leaving everything clean and tidy and all rubbish etc taken away. And the new radiators look fantastic! I have no hesitation in recommending DPB Plumbing as we will definitely use them again in the future.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Good friendly liaison developed with…

Good friendly liaison developed with office and team from initial meeting. Team worked continuously with minimal disruption, cleaning up thoroughly after each job.

Due to skills and experience, work was completed in record time

Very satisfied with finished job and happy to recommend DPB Plumbing as a company able to meet all your needs

Mr and Mrs Nolan

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Replaced 5 old radiators

Again excellent service - have now had work done on different occasions by Danny and three of his colleagues - all are totally profession- friendly and i would definately recommend.

September 14, 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which are very much appreciated by everyone at DPB Plumbing and Heating Engineers Ltd. We hope to be of service to you again in the future.

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