Dragonfli Reviews 212

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest Control Service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I am very disappointed

To save my climbing roses from greenfly etc. I bought ladybird larvae a couple of months ago from Thomson and Morgan, whose supplier is Dragonfli. As there were very few live larvae in the delivery, this was soon rectified by DragonFli. However I have yet to see one ladybird in my garden. Surely they should have hatched by now? These larvae, for what you get, are quite expensive in my view. I don't like to use chemicals but can't see the point of using "green" ecological methods if they don't work. I am very disappointed.

August 9, 2024
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Peggy,

We were very sorry to hear that you received some Ladybird larvae that had evidently suffered a number of casualties in transit and we were very happy to replace these for you as per our 'Arrive Alive Guarantee'.

It is a shame to hear that you were unable to witness their development in the garden. Ladybirds do tend to scatter unfortunately, particularly when in their adult life cycle stage. The larvae should, however, offer targeted control to infestations if they are applied directly to hotspots of Aphid activity. We'd recommend gently brushing them on to stems or branches where Aphids are active, perhaps with the aid of a paintbrush. Our Ladybird larvae are also supplied with a dedicated cotton bag that can be hung from infestation areas, allowing the larvae to gradually emerge.

We would encourage you to persevere with biological control as chemical insecticides leave nasty residues on plants that are non-discriminatory, meaning they will kill beneficial insects as well as the bad ones. Insect pests are also developing resistance to such sprays and, with the increased banning of insecticides by licensing bodies, there are likely to be less and less chemical sprays available on the market.

Biological control can sometimes require a little patience, with results not always as immediate and distinguishable as with chemicals but it is worth the wait. Positive results are always highly likely, given appropriate conditions, and by harnessing the power of nature to ensure insect pests are controlled by their own natural enemies, we can help to protect the planet as well as our gardens.

We hope that you'll be willing to order with us again and if of course you need any further advice please don't hesitate to ask and we'd be more than happy to help.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Nematodes for Box protection

I was desperate for treating a severe infestation of Box Caterpillars. Dragonfli were responsive and helpful and saved my decorative Box Ball and a miniature hedge. The nematodes treatment recommended and used was effective and, I understand, is safe for animals, other plants and children. Hence recommended.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and great at resolving issues

Reliable and great at resolving issues

I've been ordering tiny wasp eggs from them for years to battle the clothes moths population.

During the summer you have to plan more carefully around when you order because there is sometimes a longer lead time to dispatch.

There have only occasionally been issues with the delivery (none of these the fault of dragonfli) and on all occasions they've responded to my emails within a couple of days and sent out replacements.

While the wasp eggs have not eliminated the clothes moths population, they are clearly working as there aren't that many of the moths spotted/trapped. They did manage to wipe out the clothes moths from a particular inaccessible part of the house, so I advocate treating them as soon as you become aware of them.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered pea moth traps

Ordered pea moth traps. Still not despatched a week later. No-one answering phone. No response to eBay messages. Useless.

June 4, 2024
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Jennie,

We were very sorry that there was a delayed fulfilment to your order and a delayed response to your queries.

That was a particularly difficult week this year for us with a number of staff off sick, which was compounded by the fact that our manufacturers had delayed the re-supply of our specialist pea moth pheromones. This was all desperately unfortunate with regard to the timing of your order!

We were glad to get the Pea Moth Trap Bundle to you in the end and hope that they were of appropriate effectiveness for you in protecting your crop from Pea Moth.

We do hope that you'll be willing to give our products / service a second chance and we apologise once more for the uncharacteristically poor service on this occasion.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Amazing company

Amazing company ! Helped with all my entomological needs ! Great customer service and can tell they care about what they do !

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

Half of them were dead on arrival as i painstakingly watched for movement underneath my microscope. Also the last review I got a rather interesting response? This is the first we heard from you.. you’ve maybe mistaken us for another company… don’t think so Mr Ives I have all the corresponding messages saved in my chat..

Yet again I’ll leave this negative review for other to view and understand your selling lucky white heather. Nothing more than a charlatan. AVOID AT ALL COST. I will publish the full transcript if you don’t actually acknowledge your faults.

You can’t run a bath mate let alone a company

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Bought live ladybirds

Bought live ladybirds, was shipped larvae instead, which we can't use for the affected plant. One bag, supposedly containing 25 larvae was completely full of sawdust. No-one answering phone. Completely unprofessional - don't touch.

April 10, 2024
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Matthew,

We were really sorry that you had a negative experience with your order, and having seen that this was your first order with us, were able to appreciate that you would have come to a negative conclusion about our business practices.

We do, however, retain a firm belief in the requirement to supply our customers with quality products and have an active 'Arrive-Alive Guarantee' whereby we ensure any customers who have received products with appropriate casualties will be reimbursed or have their order replaced.

Your review indicates that this may have been the case with your order so please feel free to contact our customer service team at sales@dragonfli.co.uk and they will assist you.

We would like to point out, however, that we did change the formulation of our Ladybird product recently by supplying the predators at their pupal life cycle phase in order to ensure customers benefit from longer lasting Ladybirds and that the Ladybirds themselves are better protected in transit. The Ladybirds you have would have received were not in fact larvae but pupae, and we hope these would have soon developed into adult Ladybirds.

Upon receipt of the pupae, they simply need to be applied to your infested plants upon which they would begin the transition to adulthood and start feasting on Aphid prey. We apologise that this was not made clearer to you, you should have received an instruction and infographic leaflet detailing this. These are available to view digitally via the product page on our website.

We do also apologise for the delay in response time over the phone. We had an unexpected staff departure that month (typically right at the start of our busy season!) and were running a bit thin on the ground. As such we had advised customers to get in touch via email as we were only able to respond to voicemails at that moment in time due to the volume of queries that needed attending to.

We look forward to hearing back from you and once again apologise for the distress our order caused you.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Very Helpful Customer Service

Doh! I Made a mistake on my order; one quick email to their customer support team and everything sorted out promptly and politely, just like any good company should do.
Have used Dragonfli over the years to keep my Horse Chestnut leaf miner bugs under control. Their products must be made of the right stuff, as my trees remain the greenest, leafiest ones in the neighbourhood, whilst the leaves on the other trees shrivel.

April 8, 2024
Unprompted review
Rated 4 out of 5 stars

I ordered nematodes for slugs in my…

I ordered nematodes for slugs in my garden last year as they started eating my seedlings and they seemed to work great. Had to treat a few times but noticed a big difference. Will use again this year for the few I have in the front garden too. Reasonably priced.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND!!

HIGHLY RECOMMEND!!! I absolutely LOVE attending this Sports centre's. The staff are Instructors
are always very HELPFUL, PROFESSIONAL and FRIENDLY. I attend some great classes. A few of my faves are, Emily's Tone on Wednesday, highly recommend and Lottes TRX on Tuesday and Thursday. All ages and abilities can do attend these classes and all the instructor's make them feel welcome and help them out where needed.
The gym is a well equipped, clean, not over crowed and again all abilities and ages go.
I have made some lovely friend and we have a good time and laugh each week, which make exercise an looking after yourself more FUN..
JPX

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Biological excellence from Dragonfli

Superb products and service from Dragonfli. For the first time in three years I have controlled whitefly in my greenhouse. I used the four week program of Encarsia wasps and predatory mites. Orders arrived with clockwork regularity and the packaging was excellent with clear and concise instructions. No chemicals required and barely a whitefly in sight - a huge relief after failing to control with systemic insecticides for the past two years.
Looking forward to a bumper crop of chemical-free tomatoes and cucumbers. Thank you Dragonfli.

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

They sold me over £150 worth of…

They sold me over £150 worth of predators and apon inspection all the bottles has 0 predators in. Emailed the site to be called a liar. Never use this company. Ordered from a different company and could see numerous predators from them so it's just this company that rips people off

July 16, 2022
Unprompted review
Rated 4 out of 5 stars

Clothes / carpet wasps heard about at the National Trust.

I learned about the clothes / carpet wasps on a National Trust visit and we are trying to attach our home problem with them. Dragonfli has supplied a number of wasps via variety of deliveries for the past year or so. On the 2 occasions when I questioned the wasps that arrived Dragonfli offered to arranged a redelivery. Do not hesitate to contact them. Deliveries can be impacted by the weather.
We do think we have a substantial reduction in carpet moths but we monitor this carefully on the pheromone sticky papers, just remember these only attract the males ... taking their DNA out of circulation.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

I have used this company for years, always good

I have used this company for years and never had a problem with my orders. The website is easy to use and nicely designed, showcasing a wide variety of useful beneficial insects available to order. My personal favourite product has been the Leatherjacket Nematodes which have really aided the damage caused to my lawn. I would recommend the Nematodes in general though which can also tackle Chafer Grub and Vine Weevil damage for instance.

July 1, 2022
Unprompted review
Rated 1 out of 5 stars

Having read the bad reviews i must say…

Having read the bad reviews i must say agree with them. I purchased Nematodes for Leather-Jackets absolutely rubbish in fact my lawn is worse now than before i used the Nematodes. I think the Leather-Jackets are killing the Nematodes not the other way round. Yes i do agree with the review which described Dragonfli as chancers great description. Terrible Product Stay Clear Avoid Avoid Avoid..

June 26, 2022
Unprompted review
Rated 1 out of 5 stars

Shockingly poor

Shockingly poor. Ordered Lacewing and Ladybird larvae but what was delivered was boxes with a very small number of live larvae. Even the replacements were poor and no way would combat the aphid problem we have. Don’t waste your money, it’s snake oil!

June 10, 2022
Unprompted review

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