Drain Doctor - Ashford Reviews 

The engineer Kyle took his time to explain what was needed. He carried out the work efficiently and tidied up afterwards.
The price I was quoted was also very reasonable.

Kyle Holden from drain doctors visited us a couple of weeks ago and after a review of a leak we had in our shower he managed to find and sort the problem. I can't speak highly enough for Kyle's professional and friendly approach. Would recommend.

Very professional, quick, and helpful pre-visit communication, with honest and trustworthy feedback regarding the issue we had.

⭐️⭐️⭐️⭐️⭐️ 11/10 if I could.

We had Colin back out today after a sneaky blockage near the exit line resurfaced since last time.

Booking was painless: I spent all of one minute on the phone, the office immediately pulled up our file and said, “Expect Colin today.”

True to form, he phoned when he was 30 minutes away, arrived bang on time, and greeted me with his usual smile.

Here’s the part that blew me away: I’d geared myself up for an awkward “surely this should be covered under the last visit” conversation. Before I could even open my mouth, Colin called head office from outside, explained the situation, and got the job marked as £FREE.99. Zero fuss, total transparency.

Work done, drain flowing, no charge. That kind of honesty is rare in any trade. Colin has now gobsmacked me twice: first with his open communication and transparency, now with his integrity. Top lad. Highly recommend!

One of the nicest and professional people Iv met on a project…thank you Colin

First time I have had to use Drain Doctor (Ashford) and can highly recommend them, and specifically Kyle Holden.
Turned a stressful and worrying situation into a complete resolution, through clear, calm, professional and very knowledgeable feedback throughout the whole process.
This guy went above & beyond to resolve the problem, explaining everything as he worked through the locate and resolve it.

Do not use. We were effectively robbed by this company. Absolutely extortionate charges. No more then a couple of hours work and they charged £900!!! Stay clear please.

Very efficient. Installer arrived promptly with two new units. Fitted both and a sink unit same day. Very pleased with the work done. Would use them again with hesitation

Fast service - fixed the problem (blocked drain).
No call out fee which is great.
Perhaps a little expensive for a job that only took 15 minutes - but it wasn’t something I could have done myself.
Professional and friendly technician.

This company and the man who completed this job, always go the extra mile, which makes a huge difference when you’re worried about what needs to be done
Peace of mind is essential, and that’s what was achieved

Both times Colin came out to help us, the experience was genuinely great. Obviously, no one wants to call a plumber—but when stuff hits the fan, Colin handles it with total professionalism, fair quotes, and a calm, friendly approach.

He's courteous, easy to chat to, and explains everything clearly without any jargon. He does exactly what he says he’ll do, turns up when he says he will, and the communication is spot on—when I call, someone actually answers, and they get someone out quickly without any drama.

Thanks, Colin, for sorting us out and for not showing us your bum crack. Legends only.

Polite in interaction. Explained things every step of the day. Will recommend.

Kyle was extremely polite and kept us updated throughout the works to unblock our kitchen drain. After he completed the works (which a previous company didn't do properly), he cleaned and disinfected our patio area. Before leaving, Kyle asked again if we have any more questions or concerns. We were pleased with the price charged and would hand on heart recommend this company.
Thank you.

Kyle was incredibly helpful, efficient and friendly. He quickly diagnosed the problem, clearly explained what needed to be done and talked us through what he was doing each step of the way. We couldn't be happier with the service we received!

Drain doctor were professional, and on time and resolved my drain issues. Explaining clearly all works that were carried out. I fully recommend this company.

Drain Doctor turned up same day (No Call out Charge) where others were too busy. Gave us a quote to do the survey there and then, returned to site next day and did the work no issues. Colin is very professional and prompt. Payment made easy by colin having a card machine in his van. Highly recommend.

Such a swift response to a website query. They were offering to come out on the Sunday but we could wait as wasn't urgent. Kyle came for initial visit and was so thorough and explained everything fully. Talk through what would be needed and work was done a few days later. I worked elsewhere as I WFH and Kyle stayed in contact via phone and pictures to explain what was being done. The office guys were always really friendly too. Would definitely recommend.

Kyle was knowledgable, thorough and reassuring. And the team managing the booking flexible and helpful when we needed to bring the appt forward. Thank you!

first class service from start to end. identified the problem, provided an acceptable quote on sitte and got to work without undue depay

resolved the blockage and cleaned all drains to the mains and checked all ok with a camera

Excellent service from initial contact. Colin arrived, very personable, investigated, sourced the issue, works completed within 10 minutes. Great job.