Drain Doctor - Ashford Reviews 

115
TrustScore 5 out of 5

4.8

Baypoint Business Centre, CT13 9QL Sandwich, Kent, GB


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Rated 5 out of 5 stars

Needed drain blockage cleared. Decided to try Drain Doctor as tried another company but got no further than trying to call them. (No reply). Kyle arrived within the time slot given, explained everythi... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! The office staff arranged a free next-day quote, and the engineer who arrived was polite, thorough, and fixed the problem the very same day. They made the whole... See more

Company replied

Rated 5 out of 5 stars

Professional service from making my first call to enquire and ask for their assistance to the plumber who arrived. . Our plumber was Kyle who came to fix our problem kept me up to date all the tim... See more

Company replied

Rated 5 out of 5 stars

Called Drain Doctor and they arranged for 8am the next day, wasn't an emergency call-out but needed sorting within 48hrs I'd say. Was very happy with how quickly they could come and quote. Entire run... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Baypoint Business Centre, CT13 9QL, Sandwich, Kent, United Kingdom

  • 0808 208 5140
Promotion box for Drain Doctor - Ashford

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(115)

1,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Really polite & professional and easy…

Really polite & professional and easy to book, came the next day to sort the problem and it was all fixed ! Would definitely go to them again.

June 14, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

The service given by Keeon was…Excellent

The service given by Keeon was excellent. Never nice having a blocked drain but he sorted it out brilliantly and quickly and made sure we were always kept up to date on timings for the appointments. Would highly recommend Drain Doctor looking for an excellent service.

June 10, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you're pleased with the service received. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt service

Prompt service, quick diagnosis and the problem was sorted in half an hour and with a clean job done. Very happy, recommended.

June 6, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thank you for leaving us a review!

It's great to hear that you would recommend us. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service and very efficient with…

Great service and very efficient with fair pricing. Good friendly and polite staff as well

June 5, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thank you for leaving us a review!

It's great to hear that you're pleased with the service you received. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt professional and very efficient service…

The engineer came out on a Sunday afternoon to sort an urgent issue at the bar I own, not only was the service friendly and informative but the engineer went above and beyond to fix and educate me on what needs to be done in the near future, I woukd highly recommend this company.

May 26, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

It's great to hear that you received prompt, professional and efficient service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Blocked Drain

rang receptionist passed message on to plumber who rang and asked about the problem and said he would ring when he was on the way. Kept us informed from start to finish
Professional and knew his job and in 30 minutes the blockage had been sorted and cleared.
Reasonably priced.

May 18, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're pleased to hear that you were kept informed from start to finish and the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

2 very helpful engineers arrived

2 very helpful engineers arrived, slightly late but well communicated in advance. Efficient and pleasant people, overall very pleased and would recommend.

Work performed was a CCTV drain survey.

May 17, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're pleased to hear that you were very pleased with the service received and you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Quality

Again quality service from this company, promptly attended and solved the issue
Would highly recommend

May 8, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

It's great to hear that you received quality service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

What blockage?

When first contacted they advised me the time of attendance & promptly turned up. They did a good job in clearing the blockage in no time. Also cleared up afterwords. Will definitely use them again if I have another problem.

May 3, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're pleased to hear that the issue was resolved quickly and that you would use us again. 😊

Thanks,

Calum

Rated 1 out of 5 stars

Never got what we paid for

WE booked a drain survery on the advice of our architect and professional contract advisor as problems with drainage in our new build. First engineer arrived and had a quick looks - informed us it would cost £130+ VAT for a survey. Team of two, Kyle and colleage arrived and the price changed to £260 (inc VAT). We queried this and Kyle phoned office and said it had to be that price. We went ahead as we urgently needed a survey complete with report and photos. Kyle said he would do report and send us photos and videos. I chased this numerous times and had excuses such as issues with images on phone etc. It took from 11 April to 29 April just to get some lines in an email as to what the problem with the drains were. This was despite telling the engineers exactly why we needed the report and repeating this numerous times on the phone. Strongly advice not to use.

April 11, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Hello,

Thank you for your feedback.

We're sorry to hear that you have not had the experience you expected.

I'd like to look into this for you. Please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.

Thanks,

Calum

Rated 5 out of 5 stars

Drain Doctor

Kyle and his colleague fixed several plumbing issues in the house. They were helpful and knowledgeable and even went the extra mile to make sure I was completely happy with the work. They kept the area clean and tidy too. Would recommend.

March 16, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

It's great to hear that Kyle and his colleague went the extra mile and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

I would definitely use them again

DD sent a young man within 2 hours of my contacting them. He was extremely thorough and prepared to spend as long as necessary to do the job.

April 18, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

It's great to hear that you received thorough service and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Quick friendly staff sorted problem

Sorted the problem out.
Explained what he was doing.
Cheerful polite friendly
Quick

April 12, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're pleased to hear that the issue was resolved quickly. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

The plumber was very nice

The plumber was early, friendly and very helpful. The problem was fixed in about half an hour!

April 4, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you received friendly and very helpful service. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Amazing service

Amazing service! I called at 4pm to report a tap that wouldn't turn off and someone was here by 4:20pm to have a look at it. New tap ordered and booked in to be fixed the next day.

March 18, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you received amazing service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Timely and efficient,

The team turned up at the agreed time, assessed the job and carried it out efficiently.

March 18, 2024
Unprompted review
Drain Doctor - Ashford logo

Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you've received timely and efficient service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Colin arrived early

Colin arrived early, he was very assertive and dealt with the problem straight away. He explained each step he was taking, nothing was too much trouble for him. Answering any questions we may of had, he was very chatty, chirpy and very polite. It was a pleasure to meet such a top guy.

March 10, 2024
Unprompted review
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Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're pleased to hear that you received top service from Colin and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Excellent service, reasonable cost

Kyle was great. They arrived within 30 mins of calling in to book. Clear explanations of what they were checking, how to clear the problem and the cost. Reasonable price and around what I expected. Would certainly use again.

March 5, 2024
Unprompted review
Drain Doctor - Ashford logo

Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you received excellent service and that you would use us again in the future. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Positive experience

Guys that carried out the survey were professional and friendly and answered all my questions. Overall a quick and hassle free experience. Would recommend without hesitation. Thankyou.

March 4, 2024
Unprompted review
Drain Doctor - Ashford logo

Reply from Drain Doctor - Ashford

Thanks for your feedback!

We're delighted to hear that you've had a positive experience and that you would recommend us. 😊

Thanks,

Calum

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