Matt came very quickly after my emergency call and battled manfully and patiently with a filthy, stinking, sewage-ridden drain for 3 hours. He was able to diagnose the problem - a collapsed pipe in th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Matt came very quickly after my emergency call and battled manfully and patiently with a filthy, stinking, sewage-ridden drain for 3 hours. He was able to diagnose the problem - a collapsed pipe in th... See more
Company replied
Brilliant company, easy to get hold of, kept us informed, explained everything. Very professional, friendly and pro-active service from Matt. This is what all businesses should be like!
Company replied
Work completed by Joe from Drain Doctors was excellent, we had a drain smell problem coming into the house and Joe sorted the issue. It wasn't cheap but he layed out what was planned and the cost, al... See more
Company replied
Kirk came and he was the most kindest, helpful, friendly person in the world! He honestly deserves a pay rise or bonus, he was kind, caring and genuinely gave the best customer service
Company replied
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Tuffley Park, Unit 6C, GL2 5DE, Gloucester, England, United Kingdom

No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response, knowledgable, friendly operatives, clean & tidy work.

Reply from Drain Doctor - Bristol & Gloucestershire
Great service, did a really good and professional check of drains and pipes. Would highly recommend Drain Doctor.

Reply from Drain Doctor - Bristol & Gloucestershire
Efficient, courteous, excellent communication and a very thorough satisfactory drain cover replacement.

Reply from Drain Doctor - Bristol & Gloucestershire
Quickly identified and sorted problem. Also gave advice to prevent the problem occurring again. Thank you!

Reply from Drain Doctor - Bristol & Gloucestershire
Prompt response from call handler with visit arranged next day and 2 hour time slot given.
Tom rang on morning to say he would be with us in 30 mins. Very knowledgeable and helpful, got drain unblocked and checked rest with camera. Great service and fair price. Would recommend.

Reply from Drain Doctor - Bristol & Gloucestershire
Really good job. The engineer arrived the same day that I called. He was friendly and really helpful. Drain was unblocked in under 30 minutes. Left the area clean and tidy. This is the second time that I have used Drain Doctor, I highly recommend

Reply from Drain Doctor - Bristol & Gloucestershire
I consider Drain Doctor, Bristol and Gloucestershire as my fourth emergency service. I've needed to rely on them a number of times and they're always morr than happy to help, not only that but they get there quickly and are very competitively priced.
I had three jobs completed for me recently, all of which were carried out by Kirk. He was exceptional; always friendly and polite, clean and tidy and clearly explained what was happening at each stage of the process. He couldn't do enough for me and clearly has a passion for his work and getting to the best results. I can't thank him and Drain Doctor enough for getting everything back into working order. Thanks Kirk.

Reply from Drain Doctor - Bristol & Gloucestershire
Outstanding service from the first point of contact
Cannot recommend this company enough 🤩

Reply from Drain Doctor - Bristol & Gloucestershire

Reply from Drain Doctor - Bristol & Gloucestershire
The chap arrived within an hour and half of calling the office. He explained everything fully and clearly before he started, he then set to work. He took about an hour to complete the job, he even went next door to explain to them as the drains are in line with them. When he was finished, he explained all that he had done, including putting a camera down, also recommended to get Thames water to descale the pipes prevent further problems.

Reply from Drain Doctor - Bristol & Gloucestershire
Prompt efficient service, personable operative (Adam), accurate diagnosis and successful outcome. Delighted and relieved and wouldn't hesitate to use again.

Reply from Drain Doctor - Bristol & Gloucestershire
From my initial phonecall to Drain Doctor to sorting out the problem, Drain Doctor gave me five star service.
The issue was a blocked toilet and when I told reception that it was the only toilet in the house, she said someone would be with me in the next couple of hours. This was at 5.30 in the evening and I had been concerned no one would be available at this time to help.
Even earlier than expected, Rob arrived about an hour later (having contacted me first to say he was on his way). Rob was friendly, helpful and efficient and the blocked loo was quickly unlocked. Rob respected my property and left everything clean and tidy.
Thanks Rob and Drain Doctor.

Reply from Drain Doctor - Bristol & Gloucestershire
Same day service!
Diagnosis and quote on arrival, good price, great informative and friendly service.
Went above beyond to get job completed promptly!
100% recommend.

Reply from Drain Doctor - Bristol & Gloucestershire
Called at 8.30 in the morning, fixed by 1.30 - very quick and efficient

Reply from Drain Doctor - Bristol & Gloucestershire
Tom went the extra mile to find and deal with the blockage we had. Highly recommended

Reply from Drain Doctor - Bristol & Gloucestershire
Had some concerns with toilet(s) and needed to know whether there was anything in the system that was causing a problem. Andy arrived with the specialist equipment to check the pipework for any extraneous material that was causing my concerns. Thankfully there was nothing to worry about and I was put at ease by Andy’s professional expertise in confirming all was ok. Very happy with Andy whom I found very personable.

Reply from Drain Doctor - Bristol & Gloucestershire
Immediate answer to an email with a call and Tom turned up 30 mins later! Great service.

Reply from Drain Doctor - Bristol & Gloucestershire
Competent, professional and efficient. Fitted an internal sleeve to a badly damaged/broken toilet drain pipe and although it was a difficult job the guys did it without undue drama. Time will tell whether the repair endures!

Reply from Drain Doctor - Bristol & Gloucestershire

Reply from Drain Doctor - Bristol & Gloucestershire
Great customer experience - called back very quickly when I called out of hours, engineer arrived within a couple of hours, fixed the blockage easier than initially though and charged far less than the original estimate!

Reply from Drain Doctor - Bristol & Gloucestershire
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.