Drain Doctor - Fife Reviews 

116
TrustScore 5 out of 5

4.8

17 Alison Street, Buckhaven, KY8 1AA Leven, Fife, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very prompt service from Drain Doctor, friendly and efficient team who sorted issue quickly and cleaned up afterwards. Would recommend to friends and family.

Company replied

Rated 5 out of 5 stars

Called in the morning came within a couple of hours, job done with no disturbance to the business. Very professional

Company replied

Rated 5 out of 5 stars

Reported my blocked toilet on Saturday morning. Team arrived at 12 noon as promised and quickly fixed problem with high pressure jet hoses. They were courteous, efficient and cleaned up well afterward... See more

Company replied

Rated 5 out of 5 stars

Excellent service. We had a solid obstruction from sand and paint residue (we think) and the team were able to clear it for us which was especially important a few days before Xmas! Professional, tidy... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • 17 Alison Street, Buckhaven, KY8 1AA, Leven, Fife, United Kingdom

  • 01592 550 144
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Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(116)

1,814 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent fast service on a Sunday!

Excellent fast service on a Sunday! Great guys and despite lots of issues , they got it resolved . Highly recommend .

March 24, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that you received excellent, fast service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Excellent service….

Excellent service….. as usual. Quick and efficient and friendly. 😃

March 9, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that you received excellent service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Great company

Great company, arrived on time, solved the problem, explained what the problem was and what not to do

March 7, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that you received prompt service and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Prompt response

Prompt response. Took me through exactly what they were doing and the reasoning.

Very happy with the services

February 26, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that you received a prompt response and that you're very happy with our services. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Able to visit at the weekend and the issue was resolved quickly.

February 18, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that you received prompt and efficient service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Impressive service

The guys arrived on time very knowledgeable well mannered .they diagnosed the fault and jet washed the blocked drain ,very successful they were done within 40 minutes very efficient will use again

February 11, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that you received impressive service and that the issue was resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

The only people to call for a…

The only people to call for a professional, quick and brilliant service!
They arrived at the time arranged, and got about the work, having all the knowledge and experience to tackle the issue.
Faultless.

January 5, 2024
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

It's great to hear that you received brilliant service and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

A quality service you can rely on.

A quality service you can rely on.
Cannot thank Lee your Burntisland Fife team member enough, even on "old years day" a very important day on Scotland He helped out our guests and left everybody happy ready for the New Year to come.
Thank you so much.
Kind regards Cliff Dixon

December 31, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that you received quality and reliable service with the issue being resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Andrew

Andrew who was very calm, pleasant,and enthusiastic about his job dealt with the problem in no time. I thought it was a drain but it turned out to be the sewer.

Would recommend him any time.

December 9, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that Andrew was able to resolve the issue and that you would recommend our services. 😊

Thanks,

Calum

Rated 5 out of 5 stars

100% Recommend

Communication is 100% we had Drain Drs come and see us due to a smell, they considered the best time to come to the busy Surgery they found the issue within 10 minutes and blasted it all clean, we appreciate this service so much. Thanks

December 5, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that the issue was resolved and that you would recommend our services. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Phoned as had an emergency situation…

Phoned as had an emergency situation with blocked toilets. They rearranged appointments so that they could go out. Gave a time they would be there and they were on time. Cleared the blockage and kept the tenant informed.

November 21, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're pleased to hear that we were able to help in an emergency situation and that the blockage was cleared. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Village Hall Blockage

Great guys. Worked well and let us know what thy planned
All the drains were checked as well as the one that was blocked

Turned up very quickly

Thanksas the hall is in use on Saturday and it was essential that this was cleared

Great service

October 20, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that you received great service and that our team were able to resolve the issue for you. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Great Job!

Great Job!
Came quickly and we were really impressed with the depth of knowledge of the DD team, and their determination to get to the bottom of our problem. Left our place neat and tidy and everything working as it should. Plus some excellent advice for on-going management. Thanks!

October 2, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Hi Tanya,

thanks for your review and positive comments.

We're delighted to hear that our Fife team were able to solve your problem and left you with some advice for ongoing management.

We hope you won't hesitate to call us again if you have any more drain problems in the future.

Regards
Emma

Rated 5 out of 5 stars

What a service

Easy to talk too, explained what the problem was and they were out the next day to solve the problem. Had a call after the work were complete and assured all was fine and the blockage was cleared. Downpipe was replaced and screwed back in place
Fantastic service will definitely use the service again!

September 20, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thank you for your feedback!

We're delighted to hear that you received fantastic service and that you would definitely use us again. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Blocked Drain

Firstly, cleared the 3/4 blockages.
were on time and even arrived a day early.

kept us updated and informed.

September 12, 2023
Unprompted review
Drain Doctor - Fife logo

Reply from Drain Doctor - Fife

Thanks for your feedback!

We're delighted to hear that our team kept you updated and informed and that they cleared 3/4 of the blockages. If you need any further support, please do not hesitate to get in touch. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Prompt response

Prompt response. The engineers who came obviously well experienced and found the fault quickly and efficiently dealt with it. And gave good advice.

August 11, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Thank you for leaving us a review.

We really appreciate your feedback.

Regards
Emma

Rated 1 out of 5 stars

Absolutely useless and total con

Absolutely useless and total con .
Called a few times to even get a reply took over 24 hours then the shambles started.

Told them to leave my property as the guy never had a clue in the end .

Already had ripped off my tennants for 300.00 the first time we found out after to not do the job right first time.

Then said no other way to clear the blockages apart from flooding the bathroom? Said absolutely zero access without going in void and removing a wall? Then found out was his son did the bodge job last time on the report and can access from the roof?? So Then string of lies about the job?
Then it was normal to leave holes in a drainage pipe in the bathroom? So asked to leavev as clearly zero idea what they were doing.

After starting to ask questions he got very angry and left even my tennant said he was aggressive to her and very defensive!

I then called a actal
professional drainage company who arrived the same day ! Found the access for the drains outside in less than 5 mins that these cowboys could not in 15 mins on two visits and said did not exsist.

They then cleared the job in 30 mins and replaced the dodgy repair half done by " drain doctor" and never flooded anything ot caused any mess at all.

These people need shut down as total con men.
Absolutely terrible from start to finish.

July 31, 2023
Unprompted review
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Reply from Drain Doctor - Fife

Hi John,

thank you for your feedback.

We're sorry to hear that you have not had the experience you expected.

I'd like to look into what has happened so please can you email your postcode and date we visited you to UK.Feedback@nbly.com. so I can investigate.

Thanks
Emma

Rated 5 out of 5 stars

Very efficient

July 19, 2023
Unprompted review
Drain Doctor - Fife logo

Reply from Drain Doctor - Fife

Thank you for taking the time to leave us a review.

We really appreciate your feedback.

Regards

Emma

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