Drain Doctor - Leicester Reviews 78

TrustScore 4.5 out of 5

4.6

Warren Park Way 19, LE19 4SA Leicester, England, GB


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Rated 5 out of 5 stars

Adrian and Dean came out the same day and resolved our issue which was a huge relief. Excellent service and nice guys. Thank you

Company replied

Rated 5 out of 5 stars

Sent e mail to book Dr Drain Saturday for my elderly neighbour who had a blocked sink .After using a plunger and chemicals still no result. They responded back straight away and Benidict booked a vis... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. I cannot fault any of the services that we received. Nothing was too much trouble for them. The engineer who came out to complete the work. Explained everything and was extremely... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. I emailed late morning, received a call from the office shortly afterwards and the plumber arrived just after 3pm. Benedict was very polite and did a great job, cleaned up and too... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Warren Park Way 19, LE19 4SA, Leicester, England, United Kingdom

  • 01162145277

4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(78)

1,744 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service 😊

Adrian and Dean came out the same day and resolved our issue which was a huge relief. Excellent service and nice guys. Thank you

February 21, 2026
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 1 out of 5 stars

CCTV drainage

Used them for a CCTV drainage survey on a property I was looking to purchase. Despite explaining in detail our concerns and what we wanted they only looked at the drain we weren't concerned about and said they couldn't access the other. Then waited until sending the report days later to tell us that. After sharing my annoyance, I asked for a full refund which they agreed to.

FYI - Dynarod came out and investigated said inaccessible drain and diagnosed the problem. They were faster, cheaper and more friendly.

July 24, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Hi Alexandra,

We're sorry that our survey and communication did not meet your clear expectations regarding drain access. It was not appropriately addressed prior to issuing our report, and we recognise the impact this had on your time and trust.

We once again sincerely apologise, as we did in our email and phone conversation, and appreciate that a justified refund does not undo the inconvenience and frustration caused.

We're happy to hear that your issue was resolved and appreciate your feedback.

Regards
Emma

Rated 5 out of 5 stars

I had some queries about our…

I had some queries about our underground pipes regarding which bathroom waste was going where and the possibility of moving pipework to a different gulley.
They were very professional on the telephone and sent an engineer round to have a look that day. He was very friendly, knowledgeable, answered our queries and having used a camera was able to give a report regarding the condition of the drains.
Great service!

July 17, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Benedict the engineer excellent he…

Benedict the engineer was excellent he never stopped from starting at 9am.
The job was left clean and tidy
And would recommend the firm for their workmenship
Thank you

July 8, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

They were brilliant

They were brilliant, arrived on time and got everything sorted and fixed quickly.

July 3, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Quick and easy

Quick and easy online request form with quick response
Adrian was very friendly and resolved the problem
Would recommend

June 13, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Sewer blockage…

Excellent service very polite professional and helpful.
No callout charge and no charge if cannot resolve the problem.
I would highly recommend

June 11, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Professional

Very Professional came and did a job will recommend.

June 4, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Highly recommended!

May 28, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very quick and professional, would recommend

We were on a tight deadline to get a survey for a build-over. They were very understanding and helpful. They came out the following day and provided the report the day after. Very good service, would highly recommend.

May 24, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Knowledgeable and thorough

Knowledgeable and thorough, taking time to dicuss findings.

May 21, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Quick and easy

Surprisingly quick to get an appointment (later that day) and the chap was able to fix the blockage immediately after providing a quote. He was polite and friendly and cleaned up well afterwards. I would absolutely come here again for future problems.

April 22, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Easy to book appointment

Easy to book appointment. Friendly, considerate operative. Very thorough, efficient and tidy. Very much would recommend.

April 14, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Brilliant informed service all the way…

Brilliant informed service all the way through from first enquiry. Excellent speed of service can't recommend enough

April 17, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Benedict

Benedict was very thorough, very informative and polite and friendly.

April 12, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great Service

Two fantastic guys came along, diagnosed the issue quickly, provided a quote, then undertook the work. Clean, tidy, informative and polite gents. Super service.

April 11, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain blockage,

My mum had a drain blockage,
She said the two young lads were lovely, Very courteous inside the house and worked professionally to locate and swiftly resolve the problem.
She was really happy and would use this company again for sure.
Thank you for being so kind to my mum.

April 10, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Brick in the drain.

1. Arrived one hour early. 2 cleared the drain of a large buildup of fat. 3 found an solid object in the pipe which was wedged. 4 with the help of a colleague and rodding from both ends managed to turn it and push it out. It turned out to be a lump of brick. It was four hours work with no extra changes for two instead of one. They cleaned up after themselves. Highly recommend them.

April 3, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt service exactly when we wanted

Prompt service exactly when we wanted. Excellent and thorough service from engineers. They couldn't have been more helpful. Solution proposed for the problem and completed.
Highly recommended.

March 19, 2025
Unprompted review
Drain Doctor - Leicester logo

Reply from Drain Doctor - Leicester

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

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