Drain Doctor - Mid Scotland Reviews 

131
TrustScore 4.5 out of 5

4.7

Springfield House, Laurelhill Business Park, FK7 9JQ Stirling, Scotland, GB


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Rated 5 out of 5 stars

Andrew came out to help us with a blocked outdoor drain in Strathblane less than 24 hours after we placed a call. He quickly diagnosed the fault, gave us a no obligation quote and immediately got to w... See more

Company replied

Rated 5 out of 5 stars

Andrew was extremely professional and lovely to deal with. He explained what was required and the cost from the outset and then just diligently (on a Saturday!)fixed the issue. No mess. Very trustwort... See more

Company replied

Rated 5 out of 5 stars

Phoned Drain Doctor as we had issues with our drains. Able to book an appointment immediately and they were able to fix the issue. Quick, professional and reliable. Everything was explained really wel... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Andrew, the engineer, was professional, explained everything clearly, and made sure I understood the work being carried out. I was really happy with both the price and the quality o... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Springfield House, Laurelhill Business Park, FK7 9JQ, Stirling, Scotland, United Kingdom

  • 0808 156 0000
Promotion box for Drain Doctor - Mid Scotland

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(131)

1,882 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great communication and customer service. Engineer was very polite, had good knowledge of the site and what was required.

May 9, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received great service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Water leaking from kitchen stack came…

Water leaking from kitchen stack came out same day within 3 hours
Andrew was very helpful checked main drain to check it wasn't blocked
I need to get a plumber out to remove kitchen sink unit to access drain as the seal is most likely broken
Would definitely use again for blocked drain

May 4, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that Andrew was very helpful and that you would use us again in the future. 😊

Thanks,

Calum

Rated 1 out of 5 stars

Not fixed the problem, but still charged the full fee.

I had Drain Doctor in for a blocked kitchen drain. Although the chap was there for an hour or so, he did not fix the problem. The operative eventually blamed the existing plumbing under the sink, took his £204 and left with a very slow drainage. I had the plumbing adjusted, but the problem remained. Later the following day the drainage failed completely and I was left with standing water overnight.

I sent them a video of the adjustments to the pipes that there was standing water in the sink, I even walked outside still videoing to show there was no flow outside, then back in to show the water was still in the sink.

I asked for a refund, as I have now had the additional cost of replacing all the waste pipes from the sink to outside in order to find the blockage.

I would not use them again, nor would I recommend them to anyone else. They claim fair and ethical pricing. If they had a no fix, no fee, maybe, but to leave the problem and still charge. Never again.

April 25, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hello,

Thank you for your feedback.

We're sorry to hear that you have not had the experience you expected.

I'd like to look into this for you. Please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.

Thanks,

Calum

Rated 5 out of 5 stars

Star quality!

Absolutely delighted with the initial quick response from Adam and the professionalism and friendliness from Ronnie the engineer.
Would definitely recommend!

March 8, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

It's great to hear that you were delighted with the response from Adam and Ronnie and that you would recommend our services. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Great service

Great service, fast and friendly

February 12, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received great, fast and friendly service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

I have never been so glad to pay a bill…

I have never been so glad to pay a bill as I was after Andrew retrieved the leaf guard from the drain from the roof. It took him all of 20 minutes to take the camera onto the roof, locate the guard in the downpipe and haul it back up. if left where it was the consequences would have been catastrophic. So calm & efficiently done. Thank you

February 8, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

It's great to hear that Andrew was able to resolve the issue in a calm and efficient manner. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Great response time and sorted out…

Great response time and sorted out blockage very quickly. Will use again if we have trouble!

February 5, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that the issue was resolved and you would use our services again in the future. 😊

Thanks,

Calum

Rated 5 out of 5 stars

I was really happy the service provided…

I was really happy the service provided by Drain doctor. They were quick to respond and they communicated well on the day in regards to arrival time etc. They were very kind to my elderly tenant and quickly solved the issue and explained the source of the problem so we could avoid future issues. Would definitely use again and recommend

February 2, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you were really happy with the service provided and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Five star for Andrew

Andrew arrived when he said and very quickly used his knowledge and experience to fix the blockage, excellent work

January 19, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received excellent service from Andrew and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Blockage clearance

Andrew arrived promptly after phoning. Excellent communication by clearly explaining all procedures and price options. He was pleasant, helpful and mannerly and cleared the blockage very quickly. Thank you.

January 16, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received excellent communication and that the issue was resolved quickly. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Kitchen sink blockage

The plumber was able to come round within a few hours of my request, and was able to fix the problem in one visit, so I was pleased to get value for money

January 4, 2024
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you were pleased with the service received and that the issue was resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Will use again

Quick, efficient and friendly! Would definitely use again.

January 4, 2024
Unprompted review
Drain Doctor - Mid Scotland logo

Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received quick, efficient and friendly service and that you would use us again in the future. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Andy came and jetted the drain

Andy came and jetted the drain. Following day got quote to repair broken drain. Came today and did the repair. Andy and his colleagues were very pleasant and efficient. Would happily recommend the company to my friends and family. It's nice to get a company who are honest and reliable.

December 22, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received pleasant and efficient service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Carried out very quickly and…

Carried out very quickly and efficiently.

December 12, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're pleased to hear that the issue was resolved very quickly and efficiently. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

First class

First class service from this company, the drain got cleared & there was still a problem so it was all investigated & sorted out.

November 28, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

It's great to hear that you received first-class service and the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Unblocking Kitchen Sink - Excellent friendly service

Drain Doctor came out to unblock my kitchen sink. This turned out to be a difficult time consuming job but was quoted for the initial job, for the addition of jetting and again for the additional man recommended for the job. Thankfully, and more importantly the price quoted is for the services they provide and not for the time they took to provide it. Very friendly, informative and kept me informed of the progress. I'm pretty switched on with stuff like this and can confirm that the additional cost of jetting was justified and needed, as was additional cost of the extra man. They earned their buttons on this job removing a couple of feet of solid fat from the dishwasher and sink pipe feed and worked with restricted access. They had the right tools and power equipment for the job and can say I was very happy for my house to have some much needed colonic irrigation after 16 years. Excellent guys!

November 27, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you received excellent service, being kept up to date with progress and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Andrew arrived on site when he said he…

Andrew arrived on site when he said he would. Talked us through the process and kept us fully informed at every stage and solved the immediate issue, but pointed out what should be done to prevent a similar issue. Very positive experience.

November 23, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you had a very positive experience with Andrew and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Andrew fixed a tricky problem with imagination!

Adam sent Andrew as promised to fix a very tricky drain problem i had with internal main downpipe that needed descaling as it had a heavy buildup gradually over 40 years. He managed to the job done with a little imagination while Dynorod just told me lies and tried to rob me when they came out. Used Drain Doctor before and defo do again.

November 18, 2023
Unprompted review
Drain Doctor - Mid Scotland logo

Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that Andrew was able to resolve the issue for you and that you would use our services again. 😊

Thanks,

Calum

Rated 5 out of 5 stars

A gentleman

Andrew just left. What a decent gentle giant of a man. He sorted out my blocked drain with proficient ease. What a credit to Drain Doctor. I will have no hesitation in recommending this company to anyone in need of their services.

November 9, 2023
Unprompted review
Drain Doctor - Mid Scotland logo

Reply from Drain Doctor - Mid Scotland

Thanks for your feedback!

We're delighted to hear that you found Andrew's service to be helpful with the issue being resolved and that you would recommend us. 😊

Thanks,

Calum

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