Drain Doctor - North West Reviews 

491
TrustScore 4.5 out of 5

4.7

Unit E1, Bradkirk Business Park, PR4 3FZ Wesham, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

dropped a message Thursday evening, got a call friday to get booked in and Saturday they were there, unfortunately i wasnt so I rebooked for the following day. Got here quoted me the amount let me kn... See more

Rated 5 out of 5 stars

Jack our technician was friendly, knowledgeable and polite. He arrived on time and worked hard to complete the repairs needed on our sewer/drain pipes. Would recommend for any drain or sewer problems.... See more

Company replied

Rated 5 out of 5 stars

Great company. Very responsive, but most of all reassuring. The technician explained everything he was doing and cleaned up after.

Rated 5 out of 5 stars

The time between initial call and the technician arriving was about an hour. I may have been fortunate in that he had finished a job not too far away. He identified the cause of the problem and dealt... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Unit E1, Bradkirk Business Park, PR4 3FZ, Wesham, Lancashire, United Kingdom

  • 0808 3019711
Promotion box for Drain Doctor - North West

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.7

Excellent

TrustScore 4.5 out of 5

491 reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(491)

1,750 reviews in the last 12 months

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Rated 2 out of 5 stars

EXPENSIVE 20 MINUTES!

I appreciate they came out at short notice and the workman was pleasant enough however 318 pounds for a blocked shower and a twenty minute job (10 of it sat in the van) is an absolute rip off! Will not use again!

May 7, 2025
Unprompted review
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Reply from Drain Doctor - North West

Hello Jonathan,

Thank you for sharing your feedback. We are sorry to hear you weren't completely satisfied with the cost.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.

Thanks,

Calum

Rated 4 out of 5 stars

Competent and professional service

Competent and professional service: came when they said they would, did what they said they would and charged what they quoted. Probably a bit expensive, but a welcome change from other companies I approached.

May 8, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 1 out of 5 stars

Expensive and may not clear the blockage

Absolutely lovely guy but couldn’t clear the blockage as the problem was in the main drain. Still got charged £282 for about an hours work and I still have blocked drains.

May 8, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

I'd like to have a look into this for you, please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.

Thanks,

Calum

Rated 5 out of 5 stars

Prompt, efficient service

Contacted on Thursday morning (1/5) regarding a horrible smell at my property. Within 2hrs, Mark arrived and very quickly found the issue and explained everything thoroughly to my partner and myself. Mark said he could return the next morning to carry out the work needed. Sure enough, Mark arrived before 9am and carried out all the work needed. Great service carried out. They will definitely be my first call if I have any future problems.

May 2, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Job done to our great satisfaction!

Peter was an excellent operative. Highly professional but also friendly. He was able to explain, and show on video very clearly what the particular drainage issue was and how we might solve it long-term. We had every confidence in his judgement and went along with his plan of action. Job done to our great satisfaction!

May 2, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Blocked drains

Guy came explained everything and what he would do to sort. He did everything, and explaind it as he was doing it. Problem was sorted quickly and effectively. I would highly recommend these guys

April 30, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Friendly and efficient

arrived on schedule, unblocked drain piping, camera to show all clear. Helpful friendly and efficient.

April 29, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service

Speedy service, quick resolution and friendly technician. Would highly recommend.

April 29, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Call Drain Doctor after a bad smell…

Call Drain Doctor after a bad smell from my kitchen cupboards, Mark was with me next morning and after investigating found a displaced pipe, Mark returned with a liner for the pipe and resolved the issue….no more bad smell!
Very friendly a knowledgable company and staff.

April 28, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service from Sid!

Sid arrived earlier than the appointment time on Saturday morning and straight away checked out the fault and diagnosed the blockage. Not only was the initial blockage cleared quickly he highlighted a few problems with the pipework and explained potential problems for the future. He traced the lines further up and gave us a steer for contacting our mains provider. Further checks of associated drains also undertaken and a clear explanation of the costs was given. Great service and very knowledgable! Throughly recommended!

April 26, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great customer service very professional work

Great customer service very professional work good explanation of what is going on In Need doing

April 24, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain unblocking less hassle than anticipater

Company easy to contact re appointments and quick to respond. Technician clearly explained process, friendly, fixed the problem and restored site ready for re-instating my herb garden.

April 22, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

professional

professional, polite hard working

April 23, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great communication explained…

Great communication explained everything very knowledgeable and gave brilliant advise. Early as well :)

April 19, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Drain Doctor personnel

The guy who first visited and did the survey was great. The guys that did the work needed were also very good

April 1, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Good so far ……

Really nice chap. Explained and showed me everything. Need to use less loo roll ….. doh! Message to everyone there lol. All clear now.

April 9, 2025
Unprompted review
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Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Arrived punctually

Arrived punctually. Very friendly and appreciated the reassurance that my drains were in good condition. Did the job in under an hour and left the place as he found it. Great service.

April 8, 2025
Unprompted review
Drain Doctor - North West logo

Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Highly recommend

Speedy reply to get an appointment. Scheduled for the same day. Phone call an hour before arrival. Great service with good knowledge.

March 31, 2025
Unprompted review
Drain Doctor - North West logo

Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

A fantastic response!

A fantastic response straight from the start, they took the details and got someone out the next day. He arrived and sorted the issue in no time. Multiple ways to contact them and polite, friendly staff from start to finish. Even gave advice on the issue and showed me the camera view from the pipe to prove the work.

March 25, 2025
Unprompted review
Drain Doctor - North West logo

Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Quick response time

Quick response time. Professional and tidy worker. Fixed problem first time .

March 26, 2025
Unprompted review
Drain Doctor - North West logo

Reply from Drain Doctor - North West

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

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