Jack our technician was friendly, knowledgeable and polite. He arrived on time and worked hard to complete the repairs needed on our sewer/drain pipes. Would recommend for any drain or sewer problems.... See more
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Great company. Very responsive, but most of all reassuring. The technician explained everything he was doing and cleaned up after.
Your employee was clear in his explanation, calm, kind, respectful and pleasant. The job was completed quickly. There was no pressure to book the job, so I had time to make an informed decisions
Company replied
The time between initial call and the technician arriving was about an hour. I may have been fortunate in that he had finished a job not too far away. He identified the cause of the problem and dealt... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
Unit E1, Bradkirk Business Park, PR4 3FZ, Wesham, Lancashire, United Kingdom
- 0808 3019711
Book an engineer in 2 minutes
4.7
Excellent
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Helpful and professional
Helpful and professional. Stayed till the job was done.
May 5, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Friendly Chap, useless administration
Chap who did the CCTV survey was very nice, but I had the survey on Thursday AM, was promised the report would be sent that night. It's Sunday and I'm £400+ out of pocket with nothing to show for it. Have rang Drain Doctor and they could do nothing for me other than email the local branch, which hardly feels like a suitable escalation. We're due to have works start on Tuesday and we don't know exactly what it is they need to do.
April 30, 2026
Unprompted review
Reply from Drain Doctor - North West
Hello Nathan,
Thank you for taking the time to leave us a review.
I've made your local office aware of your feedback.
Kind regards,
Calum
Easy and clear communication
Easy and clear communication. Jack replaced a gully and drain pipe. Took pride in the quality of his work. Perfect. I would recommend based on this experience.
April 27, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent and prompt service
Prompt service, good communication, problem resolved quickly
April 24, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Extremely professional & polite operative.
Rang to book an operative to come and resolve a blocked kitchen sink drain (between the external drain cover and the manhole). Their office rang back within 15mins to advise an operative would be with us within the hour. After about half an hour "Jack" turned up and checked the issue, freed the blockage and flushed the drain through.
Jack was an extremely professional and polite guy - if we ever have any further blocked drain issues, we'll be asking if Jack is avaialable.
April 23, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent prompt and all round service.
April 20, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
No hassle
Instant response to my post pleasant manner from the receptionist. Agreed day and time that suited me
Arrived on time, pleasant young man who introduced himself. Full explanation of the problem and the work required including pictures. Would recommend
April 17, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
The technician was efficient
The technician was efficient, professional and friendly and made an effort to explain everything. Highly recommended.
April 17, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Engineer was very friendly
Engineer was very friendly. Second time using them. Problem solved quickly. Great company
April 14, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
A great team - and if you're reading this Mark, thank the whole team for me - highly recommended!
Mark came to renew some pipes on our drive after having several toilet blockages.
He explained the problems as we viewed the camera going through the drain. The drain was that bad, the camera got stuck. That didn't phase Mark, he climbed in and got it free. Great that it hadn't got too far down the pipe, but shows how bad our drains were.
A much bigger job than I'd hoped...
He returned a few days later to begin the work. Took a few days to complete including digging really deep and re tarmacking the drive. Hail showers, cold weather but he never stopped. Hopefully sorted forever now!
Mark was very friendly from the word go, eased any worries I had and explained every query, no matter how daft!
He likes his tea strong with 2 sugars, very trusting and committed to getting the job done to customer satisfaction!
A great team - and if you're reading this Mark, thank the whole team for me - highly recommended!
April 10, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Friendly, reliable service
Mark, the technician went above and beyond to get the job done. Arrived promptly and call backs were answered. This company is reliable and I would definitely use again A+++
April 7, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent Service
Excellent Service. Jack was helpful and informative as always.
April 8, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Great service
Great service, very quick to come out.
Friendly and professional service
April 2, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Punctual,polite and professional
Punctual, polite and professional. Excellent explanation, plan and execution.
Good job Peter!!
April 1, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
The major drainage work in the garden.
The major drainage work in the garden over 7 days was done in a professional manner. The guy doing most of the work on his own was pleasant and very hard working in all weathers. Good service all round. Would reccomend the company.
March 26, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain was cleared and cleaned however…
Drain was cleared and cleaned however it was severely over priced! If i would've known how much it normally was i wouldn't have agreed to have it done.
March 21, 2026
Unprompted review
Reply from Drain Doctor - North West
Hello Rachel,
Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.
Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.
If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.
Thanks,
Calum
Excellent Prompt Service
Excellent Prompt Service, Jack was extremely friendly and very professional.
Would highly recommend.
March 19, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Friendly Service
Friendly Service. Very quick. Cleaned up all his mess and advise given
March 16, 2026
Unprompted review
Reply from Drain Doctor - North West
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
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