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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding support they receive. The service provided is frequently described as efficient and easy to use, with consumers noting the quick response times and the smooth user experience, particularly with the user-friendly online portal. However, some customers also noted issues with transparency and communication, specifically regarding unexpected reductions in credit lines without clear rationale or timely statements. A few other people also felt that the initial setup process could be somewhat complicated, and some encountered obstacles when trying to reach an agreement on a credit line.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, helpfulness, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, responsiveness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the system's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Based on these reviews

Rated 5 out of 5 stars

The company is doing everything as promised. Their process to pay each invoice is a little bit over-complicated, as they require a 20% pre-payment and an e-Sign for each invoice. They could just s... See more

Company replied

Rated 5 out of 5 stars

Drip Capital has been very easy to work with. Very professional and quick to respond to our needs. They are constantly trying to find new solutions to our challenges as a distributor. I highly reco... See more

Company replied

Rated 5 out of 5 stars

Once we got through the set up process which was somewhat complicated everything was fine and all people involved were very helpful

Company replied

Rated 5 out of 5 stars

Drip Capital delivered fast, hassle-free funding for our international trade needs. Their platform is easy to navigate, and the team is responsive and very helpful. Funding was faster than expected, w... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Drip Capital is a financial technology company building modern infrastructure to make trade finance and B2B commerce easy and accessible for small businesses worldwide. Its AI native, predictive underwriting, and processing engine streamlines credit assessment and automates end-to-end transaction workflows. To date, Drip has facilitated more than $9 billion in cross-border trade for 11,000 businesses across 100+ countries. Working to close the $2.5 trillion global trade finance gap, Drip enables small and midsize businesses to trade with confidence across borders. The company has built a strong partner ecosystem—including leading capital providers such as Barclays, TD Bank, and the IFC, as well as logistics firms, insurance brokers, and B2B invoicing platforms — to expand distribution and impact. Drip is backed by global investors including Accel, Sequoia, Wing VC, Sumitomo Mitsui Banking Corporation, GMO Payments, TD Bank and Y Combinator.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Drip Capital has excellent customer…

Drip Capital has excellent customer service, their team is very collaborative and helpful and the portal is user-friendly

June 7, 2024
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our team and found the portal easy to use. We truly appreciate your trust in Drip Capital and look forward to supporting your business further.

Rated 5 out of 5 stars

Outstanding Services, Communication, and Platform

Our experience with Drip Capital has been outstanding. Their team’s communication is wonderfully attentive and friendly. More importantly, their expertise in financial solutions combined with their passion for helping businesses grow is very effective.

Their intuitive tech platform is well thought-out, streamlining the processes into a pleasantly efficient experience. Kudos to the Drip Capital team for their approach and their execution. Well done 👏🏻

June 5, 2024
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for the feedback! We’re glad to hear that both our team and platform have contributed to such a positive experience. We look forward to continuing to support your business growth.

Rated 5 out of 5 stars

Efficient and good customer service

The support team responds quickly to all the requests and customer service is very efficient, and address all inquiries promptly.
As for the platform, it is very easy to use and user-friendly, displaying all the needed information in an easy-to-visualize manner.

June 4, 2024
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for sharing your experience! We’re happy to hear that our support team has been responsive and that you’ve found the platform easy to use and intuitive. We truly appreciate your feedback and look forward to continuing to support your business with efficiency and transparency.

Rated 5 out of 5 stars

DRIP CAPITAL CARE ABOUT SMALL BUSSINES

AT THE BEGGINING I TOUGHT THEY ARE A COMPANY LIKE THE OTHER ONES JUST PROMISES TO GET YOUR PAPERWORK AND THEN SELL IT TO OTHER COMPANIES TO MAKE %, WHEN DRIP CAPITAL TEAM REACH ME AND START ASKING ME ABOUT MY BUSSINES I NOTICE THAN THEY CARE.. THE TEAM BUILD A PLAN FOR MY BUSSINES TO START WITH A TEST OF THE PRODUCT AND NOW WE FINANCE AROUND 30% OF OUR INVOICES WITH THEM....KEEP IT UP GUYS

June 3, 2024
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for sharing your experience and for trusting Drip Capital with your business. We’re glad to hear that our team’s approach and tailored support helped build that trust and made a difference in your operations. We look forward to continuing to support your success!

Rated 5 out of 5 stars

Great Company !!

I have been working with Drip Capital for 2 years now. They are an amazing company to work with. We have been able to obtain financing to grow our sales significantly. Highly recommend their products and services.

May 12, 2023
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for your continued trust over the past two years! We’re happy to know our financing solutions have supported your business growth. We truly value your partnership and appreciate your recommendation of Drip Capital.

Rated 5 out of 5 stars

The experience working with Drip is…excellent

The experience working with Drip is excellent, we always have immediately feedbacks from Pankit.

April 24, 2023
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for sharing your feedback! We’re glad to hear your experience with Drip Capital has been excellent and that Pankit’s quick support has made a difference. We truly appreciate your trust and partnership.

Rated 5 out of 5 stars

Great business partner

Despite of increasing the interest rates very often, working with Drip has been beneficial to my business because it provides liquidity to the same

October 3, 2022
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for your honest feedback and continued partnership. We’re glad to hear that Drip’s financing solutions have been beneficial in supporting your business liquidity. We appreciate your understanding as we navigate market conditions and remain committed to providing transparent, reliable support for your growth.

Rated 1 out of 5 stars

Drip Capital does not have a US office

Drip Capital does not have a US office. The California numbers all get forwarded to India. It is a false brick and mortor in California. Don't trust their paperwork. Their loans do no go off of funding dates. If you ever have payment problems it goes right to their New York attorney that will NEVER talk to you, NEVER answer a phone or email. Just put the hammer down on collections.

July 22, 2022
Unprompted review
Drip Capital logo

Reply from Drip Capital

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Drip Capital operates globally with teams across multiple regions, including the U.S., to support our clients and partners. We take transparency and client communication seriously, and we’d like to better understand the situation you’ve described. Please reach out to us directly at communications@dripcapital.com with your company name and contact details so we can review this matter and assist you promptly.

Rated 5 out of 5 stars

Good alternative to a mainstream bank

We had an existing banking line but we reached a cap on credit utilization and were looking for simpler options for our imports into the US. We stumbled upon Drip Capital, which offers unsecured credit lines to pay your suppliers for the imports. We were approached by them and started hesitantly, but must say impressed with their quicker and simpler onboarding process. So far it's good and best suited for small and medium businesses not so much for large enterprise businesses.

August 11, 2021
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for sharing your experience! We’re glad to hear that our onboarding process and financing solutions have helped make your import operations smoother. We truly appreciate your trust.

Rated 1 out of 5 stars

Cannot be trusted

Cannot be trusted. This company is still in startup phase and is far from understanding financing.
The employees made false commitments and wasted time. They lacked professionalism to answer or return phone calls or emails.
If you seek a quicker trade finance option traditional banks are preferred over Drip.

August 9, 2021
Unprompted review
Drip Capital logo

Reply from Drip Capital

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Professionalism, transparency, and reliability are core values for us, and we take your concerns seriously. We’d like to understand more about what happened so we can address it directly. Please reach out to us at communications@dripcapital.com with your company name and contact details and our team will look into this promptly.

Rated 5 out of 5 stars

Very pleased, professional and thorough!

we are new clients, and we were seeking transactional financing. after some documentation, and discussions, we were able to bring together a plan that can work for our company.
We have found that your team is well organized, and willing to listen to our particular needs with our transactions, and we have been able to do several transactions that have worked smoothly, and accurately. Unfortunately with the size of our invoices we will be limited on the volume that we can do with DRIP.

February 24, 2021
Unprompted review
Drip Capital logo

Reply from Drip Capital

Thank you for sharing your experience and for choosing Drip Capital. We’re happy to hear that our team has helped make your transactions smooth and efficient. We appreciate your feedback regarding invoice volume and will keep exploring ways to better support businesses like yours as you grow.

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