Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more
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Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more
Company replied
I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more
Company replied
We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more
Company replied
Company details
About DriveAway
Written by the company
DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.
Our Products
Contact info
PO Box 1321, 2060, North Sydney, Australia
- 1300 363 500
- reviews@driveaway.com.au
- driveaway.com.au
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Our favourite rental car portal
This is the second time I've used Driveaway within a week to book cars for our upcoming UK and Europe travels. In both cases the process has been very easy. in the first case we received our voucher straight away, but have only just booked the second car so still awaiting voucher. Highly recommended.
July 23, 2022
Reply from DriveAway
Hi Anne,
Thank you so much for your feedback.
We hope you enjoy your trip.
Kind regards,
Miriama @ DriveAway
Appallingly opportunistic company
My long haul flight was cancelled without notification by the airline (to my great distress) but I managed to get another flight three days later. When I asked to reduce my fully prepaid car hire by the three days DriveAway quoted me an extra $365 to do so.
Utterly disgusting.
June 20, 2022
Unprompted review
Reply from DriveAway
Hi Catherine,
We are very sorry to hear this. With rates from our suplliers constantly changing these added fess are sometimes out of our control. Again, we apologise for this and will take your feedback onboard.
Kind regards,
Miriama @ DriveAway
These guys always have good prices
June 12, 2022
Reply from DriveAway
Hi James,
Thank you for continuing to choose DriveAway.
We really appreciate it!
Kind regards,
Miriama @ DriveAway
I think the 2% credit card fee is a rip…
I think the 2% credit card fee is a rip off. Other payment options should be allowed such as EFT.
May 15, 2022
Reply from DriveAway
Hi Anton,
Thank you for your feedback. We are always working to make our booking process as seamless as possible for our customers. I will be sure to take your feedback back to our team to see how we can make any improvements.
Have a great day.
Kind regards,
Miriama @ DriveAway
Booking a car with ease
I was impressed with the ease of finding and booking a car. I also like the fact that I had the ability to select zero excess as this is very important to me when hiring a car.
May 7, 2022
Reply from DriveAway
Hi Gibbo,
That is so great to hear how easy our booking process was for you.
We hope to hear from you again soon!
Kind regards,
Miriama @ DriveAway
Pretty simple
Pretty simple, just a few things I didn't see, can another person drive the care in an emergency?, What is the Kilometre limitation?
May 2, 2022
Reply from DriveAway
Hi Dorothy,
Thank you for your feedback.
All of our suppliers we offer have different inclusions in their car hire services.
Therefore, if you are wishing to know any specific information you can give our lovely customer service team a call on 1300 363 500 and they will be more than willing to give you this information.
Kind regards,
Miriama @ DriveAway
Perfectly easy to book perfectly easy…
Perfectly easy to book perfectly easy to pickup Perfect Company. Used many times!
April 16, 2022
Reply from DriveAway
Hi George,
It's so great to hear from a loyal customer!
As always, thank you for choosing DriveAway.
Kind regards,
Miriama @ DriveAway
easy good prices
March 23, 2022
Reply from DriveAway
Hi Simon,
Thanks for your feedback, we appreciate it!
Kind regards,
Miriama @ DriveAway
QUICK AND EASY
February 19, 2022
Reply from DriveAway
Hi Gunter,
Thank you for your review.
We are so glad that our processes are efficient and effective to assist you on with your self-drive needs.
Safe travels and driving.
Kind regards,
Ashleigh @ DriveAway
Have used Driveaway over some 20 years…
Have used Driveaway over some 20 years for rental car bookings in UK, which have always functioned effectively and without hassle. Minor difficulty this time, as booking data disappeared when "send" button was activated, so had to refill booking proforma and try sending again (effectively). Always possible caused by my computer. Suggest that the icon for printing booking details be described as only being available before "sending" the booking.
February 16, 2022
Reply from DriveAway
Hi Trevor,
Thank you for your review.
Wow! We are so glad to hear you continue to use DriveAway as your self-drive supplier. It is difficult remaining 100% all the time, but we do try. As always, we appreciate this feedback and will take it onboard.
Safe travels and driving.
Kind regards,
Ashleigh @ DriveAway
Easy to follow website & well informed
February 3, 2022
Reply from DriveAway
Hi Ana,
Thank you for your review.
We are so glad that our information has kept you informed during your enquiry and booking process.
Safe travels and driving.
Kind regards,
Ashleigh @ DriveAway
1st class service, as usual
I had to cancel some UK/France car rentals. Did this by phone with Eloise in the Sydney office. As usual with Driveaway service was 1st class. No cancellation fees for reservations. Thank you Driveaway for your ongoing terrific service. You are always my first and last company for car rentals.
January 3, 2022
Unprompted review
Reply from DriveAway
Hi Jenny,
Thank you for your review.
We are glad to hear that we could service your request with great customer service and that you continue to choose use!
Wishing you a great 2022.
Kindest regards,
Ashleigh @ DriveAway
Excellent rate plus appreciate using…
Excellent rate plus appreciate using your Excess Refund Protection.
November 28, 2021
Reply from DriveAway
Hi Alan,
Thank you so much for your review.
We are pleased to hear that you have benefitted from purchasing our DriveAway Excess Protection. It offers peace of mind whether you’re travelling domestic or international.
Safe driving and travels, and we hope to hear from you again soon.
Kindest regards,
Ashleigh @ DriveAway
Always the best price and hassle free…
Always the best price and hassle free bookings and follow-up
November 9, 2021
Reply from DriveAway
Hi Grant,
Thank you for your review.
We are so glad to hear that you’ve had a great experience with DriveAway & hope to see you again very soon!
Kindest regards,
Ashleigh @ DriveAway
My experience has been terrible…
My experience has been terrible service, clumsy customer service, dont clearly explain insurance options etc. Stay away from this third party operator and deal directly with car hire firms is my recommendation.
June 11, 2021
Unprompted review
Reply from DriveAway
Hi John,
We are very sorry to hear that your experience was not pleasant.
One of our customer service representatives will be in touch shortly.
Kindest regards,
Ashleigh O’Reilly
Can not fault!
DriveAway are always extremely easy to deal with, professional and efficient. Couldn't recommend their services more. No hidden costs/fees, and easy to communicate with.
June 8, 2021
Unprompted review
Reply from DriveAway
Hi Emma,
Thank you for the review. We are so glad you find our services useful and efficient.
Looking forward to assisting you with any future hires.
Kindest regards,
Ashleigh @ DriveAway
I was incredibly happy with Driveway's…
I was incredibly happy with Driveway's service and price.
May 31, 2021
Unprompted review
Reply from DriveAway
Hi Penny,
Thank you for the review. We are so glad you find our services useful and that our prices were good.
Looking forward to assisting you with any future hires.
Kindest regards,
Ashleigh @ DriveAway
Great company to deal with
Great company to deal with, hassle free hire with a modern, well maintained vehicle
May 31, 2021
Unprompted review
Reply from DriveAway
Hi Phil,
We are so happy to have assisted you with a great car & experience.
Looking forward to hearing from you again soon.
Kind regards,
Ashleigh @ DriveAway
Can't recommend Driveaway enough!
I always use Driveaway for any time I need car hire, They always have the best price and the service is unbeatable!
May 31, 2021
Unprompted review
Reply from DriveAway
Hi Tanya,
Thank you for your review.
We are so glad that you choose DriveAway & that we are 'unbeatable'! Looking forward to assisting you again soon.
Kind regards,
Ashleigh @ DriveAway
The exact same car booked direct would…
The exact same car booked direct would have cost more than 2 times the cost via Driveaway and with no excess cover!
Great service and easy.
May 23, 2021
Reply from DriveAway
Hi Howard,
Thank you for your review. We are so glad to have assisted you with your car hire.
Looking forward to seeing you again soon.
Kindest regards,
Ashleigh @ DriveAway
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