DriveSmart Warranty Reviews 

Kayla seemed so nice a friendly I really appreciated her help very knowledgeable about everything thanks again.

Anthony and Marcus were extremely helpful and very informative about any questions I had, and they did a great job explaining everything to me.

Informed me that I need to cancel and send documents of total of vehicle 2014 Nissan Sentra

Wonderful customer service and really enjoyed working with Lucy on getting me the best coverage suited for me. She went above and beyond helping me find local mechanics in my area that they work with. The gentleman that transferred me to her was very polite and informed that my vehicle had a warranty still and I never knew till he informed me.

He was awesome

The guy who helped me today was a great experience overall!! He helped me to understand better about my claim and the ways my package can fix my problems with my vehicle!

The associate I interacted with was very helpful and courteous. He took care of my issue promptly

Great job good company

Was excellent in explaining what I have and what I am getting with Drive Smart. 👍Great job.

Dameia I’m sorry if spelled his name incorrectly he was so sweet and caring towards my situation help me set a payment arrangement that fitted right to my needs he was such a relief after customer service era can be crazy in todays time so I appreciate him totally

They understand us very well and quick at doing what needs to be done! Thank you so much

I have been a customer of Drive Smart for a few months and one of their arrival companies decided to give me a call and had some of my information to try to get me to switch over to their company to try to win me over Drive Smart when they know they can compare to them And they had my information and I didn’t even give it to them, so that was kind of making me think twice about switching. I got in touch with Driver Smart and they inform me what was going on .I think them for not letting me make the mistake that I probably would have been regretting .Thanks to Drive Smart team

Alex was very pleasant, very helpful and he answered all my questions.

Lucy is so nice went over everything with us, explained everything so we understand how everything works. Thank you for your time today

In April 2023, DriveSmart offered me coverage for my vehicle. I informed them that I already had coverage with OxCarCare, but they assured me that they would cancel my current policy and use the funds to set up the new coverage. I agreed to switch to DriveSmart, but they never canceled my OxCarCare policy. When I contacted them, they told me I was responsible for canceling it. They showed me how to do it, but I didn’t realize I had to pay a third-party financial company, Line5, for the coverage.

When I noticed I was paying too much for car coverage, I decided to trade in my vehicle for a new one. In March 2023, I contacted Line5 to cancel the coverage since I no longer had the vehicle. However, they continued to withdraw payments from my account in April and May. I sent DriveSmart a cancellation letter, but when they didn’t cancel the policy, I contacted them again. They claimed they never received the letter and asked me to send an email instead. Meanwhile, Line5 kept demanding payments for coverage on a vehicle I no longer owned.

I believe DriveSmart and Line5 are intentionally misleading customers to avoid paying claims. They promised to cover oil changes, but when I had my oil changed, they refused to pay. Additionally, in case of an emergency, they require a 24-hour wait before assessing the car, leaving me without transportation despite their promise of a rental car.

These companies are unprofessional and deceptive. I strongly advise against getting involved with any of these warranty companies as they are dishonest and misleading.

Was having an issue with taking finding a location and looking at my policy. Glen was an absolute gem!! He not only emailed my policy. He walked me through it with flying colors. What an absolute joy. Thank you so much Glen for all you did to make my day better.

I talked to Lucy, she was very helpful in understanding what the policy was about. I am very glad I was able to talk to her.

Just the conversation between kela and myself the question that was asked the way kela explained it to me made me understand my issues much,much easier to understand the answer and I really appreciate if it’s all possible this is the person I would to speak to my name is Calvin thank you for your time all tens for kela

Lucy was a very informative and very entertaining employee was a great pleasure talking with her.

Great experience and customer service.