DriveSmart Warranty Reviews 

I had a few questions about my coverage, Alex Burden answered them and more.

Mr. Alex Burden was very professional and polite.

Thankyou so much for the test trial everything sounded so great & 0 dwnpymt but unfortunately due to my financial resources I can not stay on board so had to cancel, in the near future hope to be in touch.

I got a call from Omega another extended warranty company and when I told them I had DriveSmart they said I was on a red flag list of people who were involved in a 3rd party contract. I was a little upset until I called your customer service department and talked with "Lucy". She explained so much to me and she made me feel like my car and myself were in good hands with DriveSmart. Lucy is excellent in her job!
She has a warm and friendly personality that bubbles over with enthusiasm for her job! After, speaking with Lucy I would refer DriveSmart to my friends and family.
Thank You Lucy for being you!

I received help from Alex Burden. He was very helpful,& pleasant to talked to. Thank you

Outstanding Customer Service and great coverage at a reasonable price

These guys went above and beyond And and then some. I really Appreciate their patience and them getting me all straightened out🙂

Everything was explained to me very thoroughly. Lucy helped me out a lot! Was able to help me get a great car warranty for an affordable price. I truly appreciated the help and guidance given !

Alex was very knowledgeable and understanding with the policy. Times are rough for everyone, will contact again in the future.

Info regarding auto care business was explained to me with clear understanding of what was being offered. The phone was answered on the first ring also question answered as well but due to other situations I had to result to cancellation but as soon as I can clear things up I will reapply with the understanding that the premiums will be higher. I personally would like to thank Mr. Alex Burton for his help in getting me through this.

Today. I called to modify my plan from a 30 day trial to full membership. I was blessed to have Kayla as my representative. She answered all my questions and set me up with the best plan for my budget. It was a most pleasant experience. Give them a try.

The rep was amazing he did not push me to get a policy I didn't want he was patient with me navigating the sign sheet. Very nice guy.

I would have literally given them a 0 if possible the worst warranty company on the market to-date, they will do anything and everything not to pay for a repair, they wasted the shops time it was a awful experience to start my car broke down on the way out of town the engine light started to blink I pulled over turned it off as the manual suggested and had it towed back to my residence. This was a late Friday evening Monday morning I decided through the warranty company to have it looked at they said I can send it to a shop of my choice which I did. Long story short first they suggested it was from me not completing proper maintenance I got the maintenance paperwork and sent it in. the shop told them the vehicle needs a new motor they wanted the shop to break the entire motor down so they did so then the shop mechanic told them the valve is damaged but not completed broken they told them it’s not covered then WTH the mechanic was floored he said this is unbelievable I’m not a mechanic but there was so other companies also but never the less they refused to cover so especially your wasting time and money with these people run run run they are nothing but scam artist.

I Called Drive Smart today and talk to a very nice Lady named Lucy she was very Detailed helped me understand my policy and I Don't believe she left anything out I recommend calling Lucy....

Rude. Demanding information I don't think they need before they'd let me cancel. Why do you need a copy of my current coverage? If someone wants to cancel then just do it.

What an awful experience with DriveSmart extended warranty! My 2018 Dodge Ram needed a new motor in it. Filed a claim and lo and behold my claim got denied due to a “manufacturer tsb-star” I work at a dealership and this was the first time a warranty did not cover such things. I called the Mopar and Ram corporation and was told by them that my vehicle with my VIN had no such recalls. Long story short my extended warranty took money faithfully from me and when I needed them the most they failed me. I had them for a few years. And I refuse for them to take one more payment from me!

My experience today with the representative Lucy was superbly breath taken. I can honestly say that she has made my choice with being with Drive smart satisfactory to say the least. It's great to know that your backed by people like her that cares for there client's. It goes without saying that the custumer relation has always bin one of Communication,and transparency. That speaks volume for me with my decision and relationship with Drive Smart. Thank you again Lucy for your assistance and caring soul. Drive Smart is blessed to have employees like yourself on there team. Sincerely: Benoit Xavier a happy Drive smart customer.

It was so easy to sign up for. And I'm glad that I can afford it. It's like everybody else won't cover everything that I need covered, as far as coverage . I'm very happy with what I got as my warranty for my car.

Lucy was great and awesome.Best person on the team appreciate her help.