Do NOT trust this company. The products don't fit correctly and therefore didn't work. "Customer service" (chat, email, app doesn't even open) is non responsive and completely unhelpful. I am left w... See more
Company replied
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See what reviewers are saying
Staff was efficient, the visit was thorough, they used a scanning tool to reproduce my entire mouth...stunning to see it coming alive. They explained all the costs involved and the step by step how t... See more
Company replied
I was a patient of plus dent and everything seemed fine. Since being advised my treatment would be carried out by Dr Smile I have had no communication in regards to my treatment plan, my plus dent app... See more
Company replied
I am very happy with the treatment, mainly because I travel a lot and cannot attend main visits all the time. When I go back to Barcelona or Madrid I can always come for an appointment, but for the... See more
Company replied
Company details
Written by the company
DR SMILE es la alternativa perfecta para conseguir tu mejor sonrisa sin necesidad de los clásicos brackets, ayudando a corregir problemas de alineación y maloclusiones leves (previa evaluación por dentistas). ¡Es muy sencillo! Solo tienes que reservar tu primera cita gratis y sin compromiso en una de las más de 100 clínicas asociadas para tu escáner 3D. Después, recibirás un Plan de Tratamiento adaptado a tus necesidades, con un presupuesto personalizado ¡y una simulación de tu futura sonrisa! Cuando confirmes la compra de tu tratamiento, fabricaremos unos alineadores únicos para ti y te los enviaremos junto a todo lo que necesitas en tu caja DR SMILE. Usa cada alineador 22 horas al día durante 14 días y... ¡empieza a sonreír! Los alineadores invisibles DR SMILE son la solución ideal para conseguir unos dientes rectos de forma cómoda, sencilla y eficaz. Además, puedes elegir entre realizar un pago único o financiar tu tratamiento desde 31€/mes hasta 48 meses sin intereses. ¡Descubre todas las experiencias y pide tu cita ahora! https://drsmile.es/booking/
DrSmile | Ortodoncia Invisible
Written by the company
- Tu sonrisa perfecta desde 31€ al mes
- Expertos en ortodoncia invisible
Precios fijos garantizados
- sin costes ocultos durante tu tratamiento
Con nosotros no hay precios ocultos: desde el principio te decimos cuánto costará tu tratamiento, sin recargos, sin costes extras. ¡Te ofrecemos un paquete fijo y completo en el que puedes confiar completamente!
Contact info
Claudio Coello 92, 28006, Madrid, Spain
- 910 782 123
- cliente@drsmile.es
- drsmile.es
3.1
Average
5K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
Terrible experience. I've been sold a plan of 4 months, which turned to be of 8 months. When I've asked for a new scanner, because it was clear that with the last steps I wouldn't have reached the expected result, they kept saying I had to wait up to the last step...time wasters.
I've been visited in 3 different clinics and the doctors experience is very low.
I'm very disappointed, they sell miraculous short plans that turn to be twice longer.
After 8 months of treatment (initially was of 4 months), I'm still waiting to see the final result and unfortunately it is far from been reached.
September 3, 2021
Unprompted review
Reply from DR SMILE ES
Buenos días,
Sentimos que tu experiencia DrSmile no esté siendo positiva, día a día trabajamos por mejorar y que nuestros clientes estén satisfechos con su ortodoncia invisible y con el servicio de nuestros equipos.
Nos gustaría aclarar que desde la elaboración del plan de tratamiento hasta cualquier decisión durante el proceso, todo se decide velando tanto por la salud de nuestros clientes como para que obtenga los mejores resultados en el tiempo estimado.
Recuerda que siempre puedes contactarnos a través de la app, correo electrónico o número de teléfono si tienes alguna duda o consulta
Un saludo
A miracle happened for my smile
I couldn't believe when I read the email. It said, I won a lucky draw which would give me the complete treatmnet of the invisible aligners worth over 2000 euros for free. I read that email over ten times, and each time I got happier and more excited. Thanks, to Dr. Smile, I'm going to have a better smile soon for free. I will forever be extremely grateful for this life changing miracle!
July 25, 2021
Unprompted review
Reply from DR SMILE ES
Congrats on starting on the journey to your new smile :)
Reply from DR SMILE ES
¡Hola, Manuel!
Muchas gracias por tu comentario :)
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