We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more
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See what reviewers are saying
Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more
Company replied
Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more
Company replied
We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more
Company replied
Company details
Written by the company
We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.
Contact info
Trafalgar House, 110 Manchester Road, WA14 1NU, Altrincham, United Kingdom
- 0203 962 4592 / 0161 729 1876
- hello@dunhamhale.co.uk
- dunhamhale.co.uk
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Quick turnaround from booking to survey…
Quick turnaround from booking to survey being conducted. The report is quite in depth and hit all our criteria for making sure we’re buying a safe property.
April 16, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Very pleased with this company
Very pleased with this company. We needed a survey for the purchase of pur new home. We went for the level 3 survery and are very happy with what we received. Very thorough report. We were so pleased we reccomended to our friends who subsequently used them also and were very happy.
Report reference 240251
May 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Would recommend
We were buying a victorian home and wanted to get a level 3 survey done on it for our own comfort. It was really easy to set up our survey with Dunham Hale and we got a date booked in very quickly.
The survey itself was very detailed and gave us a comprehensive outline of the problems with the property, which we were then able to use in negotiations. Couldn't fault the quality of the survey received.
My only minor critique is that the turnaround for our survey was set out to be 7 working days and we did not receive it in that time. I did utilise the chat function on the website to chase the receipt of our survey on the 8th day, and we then received the survey the next day so this was not too much of an issue just something to note.
May 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Dunham surveyors quite professional and…
Dunham surveyors quite professional and very prompt in replying the emails. The telephonic conversation with surveyor is also helpful to understand and clarify the queries in report.
Pooja
Reference- 240189
May 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Competitively priced and able to…
Competitively priced and able to undertake survey within 2 weeks of enquiry. Level three report completed within 7 days and has provided good details around the condition of the property.
May 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Would recommend
Simple, quick and comprehensive report.
Surveyor very helpful and responsive at request for follow-up call.
May 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Still waiting for survey to be returned…
Still waiting for survey to be returned (almost a week late) and it is impossible to get through to anyone via phone/email.
We went with Dunham Hale as they seemed to promise a quick turnaround. However, this is definitely not that case.
May 13, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Tom, the survey was sent to you yesterday. Please can you confirm receipt.
Unresponsive after paying
Paid on the 2nd of May, it is now the 13th and I have heard nothing at all, unable to get through on the phone after calling multiple times and nobody replies to emails either. I can see from the reviews here that I am not the only one, I booked our survey after reading great reviews here and so I am hoping someone at Dunham Hale will see this and get back to me or I will have to take legal action.
Update - after posting this I had a reply within a few hours, my survey has now been booked. I was not informed of any specific circumstances and no apology was issued. I will update this review once the report has been completed.
May 2, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Nikita, Yes, we had an issue contacting the estate agent. Last week, no one was answering at the branch, and we left two voicemails to contact us. Only today, we got hold of someone, and they gave us the vendor's details. the vendor explained this morning they couldn't make it this week due to work commitments. The appointment has now been booked for next Monday 20/05. I have asked the surveyor to prioritise your report given the delays. We don't feel the delays are 100% our fault and it would be nice if this star rating could be upgraded once you have received the report.
Unresponsive after taking money
Very friendly and helpful until they have your money... then no report and complete silence.
No response to any calls or emails for over a week.
Holding up my whole home buying process.
At this stage I cannot recommend.
May 10, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Kyle, further to our call last week, I trust that everything is now progressing and that our advice was useful. If this is the case, please would you be kind enough to adjust the star rating to reflect our overall service. Kind Regards Dunham Hale Surveyors
Terrible
Terrible - survey had incorrect information which ultimately led to me pulling out of the property purchase a week before completing. I have tried to contact Dunham Hale numerous times for a resolution with no answer. I could have ended up in an unbelievable amount of debt due to the incorrect survey results. AVOID.
January 5, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
We do apologies for the communication issues. We have been moving office between 9th and 17th May and we had some IT issues and Telephony issues at our new office. These have now been resolved and we are fully operational.
Frederick provided me with a…
Frederick provided me with a comprehensive survey report for a property I was interested in purchasing. I cannot speak highly enough of the exceptional service and professionalism Frederick demonstrated.
From the moment I contacted Dunham Hale Surveyors, they were incredibly responsive. They promptly scheduled the survey and meticulously conducted the assessment, leaving no stone unturned in ensuring that every aspect of the property was thoroughly examined.
Frederick's expertise and attention to detail were evident in the detailed survey report he provided. He took the time to explain the findings in a clear and understandable manner, patiently addressing all my questions and concerns. His insights were invaluable in helping me make an informed decision about the property.
I am immensely grateful to Frederick Kong and Dunham Hale Surveyors for their outstanding service. I wholeheartedly recommend Frederick to anyone in need of reliable and top-quality surveying services.
January 12, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by you who instructs a survey, we will issue you an Amazon eGift voucher up to £75.00 for all completed surveys (depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher).
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Does anyone answer the phone?!
Has anyone actually ever managed to speak to someone here?! Keep sending me an invoice when ive not so much as spoken to them. Have taken my business elsewhere now!
Review -
As requested by Dunham Hale I am updating my review.
Having called both the london and manchester office numerous times last week and now this week, left a total of 4 voicemails and sent 2 emails I have still not received a response from them. It is only now that I have left the 1 star review that someone seems to have responded.
I have tried using all 3 options on the phone numbers mentioned on their website each time I use an option it does 1 ring then says something along the lines of ‘sorry our team are busy helping others’ and gives me the option to leave a voicemail (which I have).
Will be interesting to see if I get a call back from my voicemails or emails?
Find it hard to understand how a company operates like this. The reason I originally wanted to use them was because they had lots of great reviews, not sure where people are getting this great customer service.
May 7, 2024
Unprompted review
Reply from Dunham Hale Chartered Surveyors
Hi Carly, apologies about this, we had an issue with our invoicing system and couldn't resolve it. It's now resolved and you shouldn't have any more requests. If you would kindly review or remove your review we haven't actually provided a service yet until invoices have been paid.
professional
Survey was arranged quickly. Junior black was the assigned surveyor. He spoke on the phone to explain the report afterwards and suggested for further checks. Overall a positive experience with this company so far.
February 25, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person you introduce who instructs a survey, we will
issue you an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on the survey type).
To refer a friend or family member to Dunham Hale Surveyors, please send us all the information
regarding the person, property details, etc. from the original email you used during your contact with us.
(Please note that if we have already received your friend or family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date, and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
I have received a detailed level 3…
I have received a detailed level 3 survey report. They are very professional. Along with description you will get photos and suggestions. I highly recommend them
February 25, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Very detailed professional L3 RICS survey
Dunham Hale produced a very professional detailed RICS L3 survey for a property I’m nearing completion on purchasing, the survey gave me confidence to progress the purchase of the property however I do feel the survey was off the mark in places with me knowing that the property is not of a traditional build.
Chris Woods ref 240019
January 15, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Great communication and great feedback…
Great communication and great feedback on the report. Report was well documented and easy to understand.
Ref: 240006
Mohammed
February 25, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Probate valuation 240094
Devon completed a probate survey. He let me know that he was on the way and turned up on time. Wore over shoes protectors before he came in. The whole process was made very easy from start to finish.
January 26, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Really professional
Really professional, thorough report completed. Very pleased. 240090 D Philpot. Thank you!
February 25, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
Great communication
Great communication that made the process really easy. As first time buyers we really appreciated this. Got our report quickly and they answered all questions we had.
Reference no: 240018
January 9, 2024
Reply from Dunham Hale Chartered Surveyors
Thank you very much for leaving a review. We are pleased that you were happy with our team and service.
Are you aware that Dunham Hale Surveyors offer a referral incentive if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon eGift voucher up to £50.00 for all completed surveys
(depending on survey type).
To refer a friend/family to Dunham Hale Surveyors, please send all the information
regarding the person, property details etc to us from the original email you used during your contact with us.
(Please note that if we have already received your friend/family member’s instruction before receiving your referral, unfortunately, you will not be eligible for a voucher.
eGift Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Kind Regards!
Thank you for choosing Dunham Hale Surveyors!
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