Dunham Hale Chartered Surveyors Reviews 1,064

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more

Rated 5 out of 5 stars

Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more

Company replied

Rated 5 out of 5 stars

Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more

Company replied

Rated 5 out of 5 stars

We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more

Company replied

Company details

  1. Chartered Surveyor
  2. Surveyor

Written by the company

We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Detailed report and fast results

Second time used their service, the report is detailed and we had our results back within 5 days.

October 17, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Keith

Keith
Recommended by a website to use Dunham dale surveyors and turned out a great job done by them. They were very efficient in responding and confirming the survey. The report was as promised in my inbox in 7 days and a great price to.
Thanks to Jane for a very accurate report

July 17, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Very polite,very knowledgable

Very polite,very knowledgable, simple to understand,keeps you updated on every step of the way and they speak on layman’s terms!!!! Overall I was very satisfied with the service they provided

October 17, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Very good experience

Very good experience, end to end.
Quality report compilation, which really helped inform us of potential issues and their impact.
Very happy and would use again without hesitation.

June 13, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

I had a level 3 survey done on a listed…

I had a level 3 survey done on a listed building. Very impressed with the detail in the report. Gave me confidence in making a decision regarding purchase.
The price was extremely competitive. Had some quotes at near double the price.
Would recommend

June 22, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Thorough and helpful

Clear communication and pricing from the start - and easily reached by phone. Prompt booking and delivery of the report.

Very thorough and helpful survey - level 3 from Frederick Kong. The overall structure, 1-3 severity/immediacy rating, detail, and clear photos made me feel the report covered all areas, or was clear when further investigation was required. It helped me make the tough decision not to proceed with purchase, where a less-thorough report may not have caught all the issues that built up the big picture. Grateful for the expert opinions.

June 9, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Precise & Detailed Level 3 Building Survey

Very good survey price, easy booking sytem, in-depth results, (we had the Level 3 and was very pleased with the report - almost 100 pages!). Over the phone support direct with the Surveyor which we thought was great to discuss specific concerns. We would not hesitate in suggesting this company to others. Thank you!

May 17, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Level 3 survey - excellent service and report

Really great Level 3 Homebuyers report provided by Dunham Hale - very in-depth with great recommendations and actions to take.

May 15, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Comprehensive + Responsive.

I recieved a very thoughtful and thorough survey and valuation. When I had some follow up questions and issues, I recieved very comprehensive and quick responses.

April 24, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

It was a quick and efficient service

It was a quick , thorough and efficient service. Very timely. I am very satisfied.

April 24, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 1 out of 5 stars

They can't help you but you'll get the spam

I used localsurveyorsdirect website to find a surveyor for roof. I put what I needed in the description. For some reason Dunham failed to read it and just sent a generic "quote" for service I never wanted. They sent such "offer" twice for some reason.

I responded to them asking if they provide the service I actually want. Got a response that they can't help me. And yet, followed up the next day with another "quote" --- again for service I do not want.

April 28, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Hi Michal, thanks for providing additional information, so that we can verify that this is a genuine post.

In respect of your review, I don’t believe looking at our records that you have engaged a service with us, and your contact with us has been nothing more than an enquiry. As you will be aware, the main purpose of these reviews is on completion of a service.

Nevertheless, I will reply to your review as follows:

I understand your frustrations with us not being able to provide a service to you, and that you received two quotations. It should be noted that as a company and like most companies, we receive in excess of 3000 enquiries a month and it is impossible to answer every one personally. We therefore have an automated quoting system to provide a quote, which sends a quote then a follow up quote 24 or 48 hours later. This is a no obligation quote and there is no requirement for you to respond or accept the quote.

Finally, it’s worth noting that like every other online business, this is all part of our marketing strategy and some people like these email auto quotes and some don’t. We would always say to everyone, if you receive a quote and you are happy with it, please do engage with us and one of our friendly team will contact you.

We wish you all the best in your property dealings and if we can be of help in the future please do give us a call, by phone, by WhatsApp or by email and we will contact you back.

Rated 5 out of 5 stars

Really pleased with service we…

Really pleased with service we received. A thorough survey; which was discussed with us just after the surveyor had done ‘the job’.
We feel we have a good understanding of the property and feel informed regarding decisions we need to make with good suggested time frames, as well as an idea of costs.

April 13, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

The survey was done in March

The survey was done in March, 2023
Its my 2nd time of employing the same surveyor

The survey report is very detailed and can point out the areas that requires urgent action. All the advice and findings are supported with enough photos, so that we have better ideas of what happened.

The surveyor--6555347(RICS number) is very helpful and pro active. He is willing to offer phone consultation for any quries arising from the survey report.

I will recommend this surveyor.

Our reference number: 230394

March 24, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 3 out of 5 stars

Should have arranged to meet me at the…

Should have arranged to meet me at the property so that I could convey my concerns.
Mostly was a case of get someone else in to check this,that d as me the other.

January 24, 2023
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Reply from Dunham Hale Chartered Surveyors

Hi Chris, we wouldnt normally meet you at the property unless this has been prearranged. In terms of compliance, for example the heating system is checked visually as we are not heating engineers and therefore we couldnt advise if this is safe or not without proper and fit tests in line with compliance. In terms of other checks, not every part of a property is accessible. The RICS guidance and our own T&C's explain the limitations of a survey. If you want a more detailed chat with one of our surveyors or you can give me a call in the office and I would be delighted to expand in more detail.

Rated 5 out of 5 stars

Fast and detailed report

My 2nd time to use Heyes service. The report is informative and complete. The surveyor give us clear explanation and patiently answer our questions. Those recommendations are fair and reasonable.

Sure that I will recommend my friend to use Heyes.

February 15, 2023
Unprompted review
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Survey 47 Blythesway

Rhys was extremely helpful with clear communication. The survey was arranged very promptly and the report returned within a week.

January 19, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

Excellent service provided by Heyes

Excellent service provided by Heyes. Personal phone call from surveyor on the day to inform me of main findings, soon followed by delivery of comprehensive 80 page report. Would recommend.

230085

February 10, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

Rated 5 out of 5 stars

A Helpful company that I feel people…

A Helpful company that I feel people can fully trust. I was worried about possible subsidence on my property and so went to the experts to obtain a Structural Inspection. Whilst visiting the Surveyor gave us a useful summary and was very professional.

Martin 230054

January 17, 2023
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Reply from Dunham Hale Chartered Surveyors

Many thanks for your review, and it's very much appreciated.

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