We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more
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See what reviewers are saying
Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more
Company replied
Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more
Company replied
We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more
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Company details
Written by the company
We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.
Contact info
Trafalgar House, 110 Manchester Road, WA14 1NU, Altrincham, United Kingdom
- 0203 962 4592 / 0161 729 1876
- hello@dunhamhale.co.uk
- dunhamhale.co.uk
all relevant information received
February 10, 2023
Reply from Dunham Hale Chartered Surveyors
Many thanks for your review, and it's very much appreciated.
RICS Level 3 Survey - 230073-3
Very easy company to deal with and great communications. Surveyor called me immediately after the job to provide early insights. The Level 3 report we received was detailed and has proved very useful.
Job ref 230073-3.
January 16, 2023
Reply from Dunham Hale Chartered Surveyors
Many thanks for your review, and it's very much appreciated.
It was a very detailed and…
Availability of a surveyor was good. The survey report was very detailed and comprehensive. Covering many, if not all, aspects.
Photos were taken of every aspect reported on.
As with all surveys, there were other areas highlighted for further investigation.
Nick
Job No: 230046-16
January 27, 2023
Reply from Dunham Hale Chartered Surveyors
Many thanks for your review, and it's very much appreciated.
Good Service
Staff were friendly and helpful. Survey was conducted on the agreed date and the paper work was received in 7 days (I had a Level 3 survey conducted).
January 13, 2023
230012-20 Heys Chartered Surveyors can be trust 👍
The surveyor quickly completed the report, everyone is very good, except that the report is a little late.
January 4, 2023
Efficient, good value
Efficient service, good value for money and helpful conversation post the survey to answer follow up questions.
January 18, 2023
Incredibly helpful and accommodating…
Incredibly helpful and accommodating when we had an incredibly tight timeline. The report was detailed and easy to follow. Thank you so much!
January 12, 2023
Great Survey.
The survey we got was very detailed and helpful. The process of booking was quick and easy. Would highly recommend.
January 3, 2023
Very thorough report and efficient service
The survey report was arranged quickly and easily. It was very comprehensive and easy to comprehend and very detailed allowing me to negotiate fairly and from a position of knowledge with the sellers.
January 3, 2023
Junior
Junior, my surveyor, went above and beyond to not only step in after another surveyor cancelled. He was polite and explained details of the survey, as well as get the report to me when needed.
January 20, 2023
Very comprehensive and professional
Our buyers used Heyes as well so I was able to meet the surveyor during their survey ahead of ours being done on the property we are buying. Very comprehensive survey and easy to follow report! 230030
January 9, 2023
Heyes have been brilliant to deal with
Heyes have been brilliant to deal with, very clear communication, quick responses and detailed explanations. Our surveyor Meagan was brilliant, really detailed and she honestly couldn't have done more to help and ensure we understood everything - worth every penny and would highly recommend.
January 18, 2023
Quick and efficient service
January 17, 2023
Avoid
Avoid. Generally poor overall. Late to appointment, stayed 30 mins, at a push. Then two weeks pass with no report. Only received after chasing twice.
Raised a complaint and got one defensive reply. No response to last email.
January 6, 2023
Reply from Dunham Hale Chartered Surveyors
Dear Shane, we feel that 30 mins at the property was enough for this type of service. The majority of the work on this servbice you instructed, (which most clients don't appreciate) is research and report writing which can be time consuming. The survey is a capture based exercise and in that 30 mins, the surveyor also provided you with some verbal advice as to the concerns. The report was written as evidence tp back up what he discussed on site with you. Regards.
the survey i received failed to…
the survey i received failed to identify, massive damp issues, a failed roof section, the fact the central heating system did not work - Eng stated it hadn't worked for a 'long time'.
i could go on....!
March 16, 2022
Reply from Dunham Hale Chartered Surveyors
Dear Lee, we have an official complaints procedure. Please could you write into us and in the meantime, take this review offline until we have investigated the case. Kind Regards HCS
Complaint still awaiting resolution.
Complaint still awaiting resolution.
Seems to be a great company (debatable) until you have an issue. I made a formal complaint on 01/12/2022. Unfortunately the response I’ve had from this company has been awful they’ve used my personal and corporate details in responses on trustpilot and tried to make me feel guilty by stating my bad review will affect employees livelihoods and families. They have been argumentative refuse to enter into any open discussions and definitely not followed RICS guidance on complaint handling.
I have had to chase twice for a response to my complaint on the days which they said they would respond by and now it is apparently with legal advisors and will be another month.
90 days to deal with a complaint where other surveyors I have spoken to have stated it is clear negligence and will put that in writing is not okay when myself and my very young children are in a dangerous environment. I have asked for the surveyors asbestos awareness training certificate since December and this still has yet to be provided.
No phone call, no emails without me chasing, no empathy for the situation.
Cannot stress enough the amount of unprofessionalism I have received. Please avoid this company they have caused so much undue stress to a young family and I am sure I will get an abrupt unprofessional response to this review yet again.
They are now trying to get my review removed saying I have reviewed the wrong company. They will try anything it’s absolutely disgraceful.
December 1, 2022
Unprompted review
Highly recommend!
I spoke with Heyes on the phone and by email and every time they were very clear, efficient and knowledgeable. I felt very secure going with them for my survey and was very pleased with the thorough results I received. I could understand it well and knew what steps I needed to take next. As a first home buyer, this was invaluable and I am so pleased I found them,
December 19, 2022
100% recommended
I was very anxious about the surveying process, I explained this to the gentleman who came to do my survey and he was very kind to me and explained the process and checked in with me regularly to see if I had any questions. The final report was very detailed.
December 19, 2022
Really friendly service
Really friendly service. Very efficient- report sent over to us really quickly. The report was very thorough. Thank you!
December 12, 2022
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