We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more
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See what reviewers are saying
Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more
Company replied
Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more
Company replied
We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more
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Company details
Written by the company
We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.
Contact info
Trafalgar House, 110 Manchester Road, WA14 1NU, Altrincham, United Kingdom
- 0203 962 4592 / 0161 729 1876
- hello@dunhamhale.co.uk
- dunhamhale.co.uk
Tiago (221976)
Easy communication before, during and after survey. Detailed survey report and friendly service
December 13, 2022
Job No 221944-49
Job No. 221944-49
Ryan
Very thorough and detailed survey completed well on time. Excellent communication throughout - really made this part of the first-time buyer process as easy and smooth as possible. Couldn’t recommend enough
December 7, 2022
Timely, helpful and cost effective
Rhys was fantastic, he booked the survey in quickly, delivered the report on time and then spent 40 minutes on the phone with us answering all of our questions. After speaking to him we decided not to continue with the house purchase, and are now offering on a house which will save us a lot of money in the long run. We’ll use him again for the survey for this house. From Sam, job number 221932-40
December 12, 2022
I'm satisfied with the Heyes service…
I'm satisfied with the Heyes service who is the most competitive budget wise. They were really quick to get the survey booked and provide me a detailed investigation report in the end. Value for money!
December 3, 2022
Khaled, job number: 221962-18
Khaled, job number: 221962-18.
Very professional, survey was run very fast with a very detailed report. Surveyor spoke to me over the phone to check if anything specific worries me. Will definitely recommend.
December 22, 2022
Awful survey quality and behaviour of…
Awful survey quality and behaviour of the firm just terrible, they wouldn't answer directly any concerns or questions and didn't respond to a formal complaint. They basically fob you off and then do a reinspection to cover themselves from the first bad survey.
October 23, 2022
Reply from Dunham Hale Chartered Surveyors
Hi Richard we disagree and it appears you haven't written the full story in this review, so we will respond as follows:
Firstly, we agree that the original surveyor didn't provide the quality of service we expect from our surveyors. That particular surveyor has been disciplined as per our own internal process. Secondly, you brought this to our attention so thank you for this.
However, what hasnt been written here is that we sent out another, surveyor. On the back of this second survey (at no cost to you) we understand that you decided not to proceed with the property. We therefore we assume that you were satisfied that the second survey met your requirments.
In respect of your complaint, you harrassed our director for a response to your complaint, yet from the outset we sent you our complaints handling procedure which, I assume you read, indicated a timeframe for us to respond. At the time of writing we are currently in that process of writing a full professional formal response to you.
We do not agree that this is awful behaviour from this firm. In this review you havent mentioned the service we provided in booking your survey in at the beginning of our engagement and these online reviews are about the whole service and not just a cherry picked section of that whole service.
As a professional firm, like all firms or businesses, the opportunity to correct mistakes is expected from the client/customer. We provided a second survey so in that respect we have put right a mistake, of which you appear to have acted on that second survey.
Kind Regards
HCS
The report is very detailed and easy to read.
The report is very detailed and easy to read. Provide reasonable suggestion and clear analysis. Mr Frederick Kong is so kind and helpful to answer our questions relate to the report and property.
November 30, 2022
Quick and easy to work with
I contacted Heyes because of their reviews on trust pilot and I can say the service I got from them was really good, the report came in quickly and it was easy to understand. The surveyor was also quite helpful to explain any concerns I had.
October 24, 2022
Two Thumbs Up
They had good communication, and the survey was clear and easy to read. I was unable to meet anyone since I requested the survey from overseas, but they took care of everything and they gave me no reason to be worried about their service. I'd recommend them.
December 7, 2022
Excellent service.
I applied for a Grade 3 Building survey. The whole team was very professional. The staff was very friendly and booked a surveyor straight away when the payment was made and the I got a detailed survey report the next day after the survey. Very pleased with the whole team.
December 1, 2022
Excellent service
Excellent service - was a little sceptical about what the quality would be as they were the most price competitive from my search, but completed the survey within a few days of ordering, with the report available the following week. Very very thorough and detailed analysis. Wholly recommend.
Ref: 221752
Luke
November 1, 2022
Quick, efficient and excellent survey team!
The company were very efficient and quick with their survey. I am new to this experience and they explained everything very clearly for myself and were quick to respond when they were recommended to us. Very grateful for Junior who did the survey 😊
October 27, 2022
Very happy with the service.
November 10, 2022
A wonderful and helpful survey by a…
A wonderful and helpful survey by a professionalteam of surveyors.
December 5, 2022
My first ever survey lead me through…
My first ever survey lead me through professionally ever step of the way. Very satisfied
November 29, 2022
Job No 221846
Job No: 221846
Naveed conducted a level 3 survey on the home we are buying. Despite him being unwell, Naveed went above and beyond to deliver the report to us on time and did a really thorough job. He was also reachable by phone and text and was extremely helpful and friendly. Would definitely recommend Heyes to others. Thanks!
November 25, 2022
i got detail i needed
November 30, 2022
Rosemary 221895
Responded same day to my enquiry. Confirmed they would survey within a week & we received the report a week after it was done. Report thorough and good value for money . Would definitely recommend.
November 24, 2022
The surveyor is very professional and helpful
The surveyor is very professional and respond quick.
He called us right after the survey and highlight the main concern to the property, give his judement and advice to us.
We are the first time buyer in the UK. His advice leads us to a clear direction of what we should do.
The report is very detailed.
Overall, the surveyor is highly recommended to others and professional.
November 8, 2022
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