Dutyfreeislandshop.com 

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See what reviewers are saying

Rated 5 out of 5 stars

Honestly, I couldn't be more happy with my experience shopping with duty free Island. For starters, they are the only place in the world that had the watch that I wanted as it is discontinued elsewher... See more

Rated 5 out of 5 stars

I highly recommend this company. Took a while to recieve the item due to shipping restrictions from HK to US. However, there's a discrepancy in my watch control number (stamped in the case back) and t... See more

Rated 1 out of 5 stars

Had a very bad experience with the Duty-Free Island team. I had ordered a watch and it was defective so I had sent it back as a return. Although I never received a refund or update or anything. Tried... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CARE AND SERVICE. I was notified in the month of March about a watch and proceeded to buy it. I don´t remember exactly the date the watch arrived but it was in May. THE ITEM (CITIZEN AXIOM... See more

Company details

  1. Watch Store
  2. Sunglasses Store

Information provided by various external sources

DutyFreeIsland is a large offshore authorised dealer in branded watches. Our volume of sales allow us to get preferential pricing on authentic Seiko, Citizen, Casio, Orient, Roamer and Guess Watches. We offer free worldwide shipping for all products!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rayban wayfarer

Perfect! Shipped in irá original packaging, papéis andar case. I recommend Dutyfree Island.
Thanks Dutyfree Island

September 7, 2022
Rated 5 out of 5 stars

Just AWESOME!!!!

Honestly, I couldn't be more happy with my experience shopping with duty free Island. For starters, they are the only place in the world that had the watch that I wanted as it is discontinued elsewhere. The price was significantly less than it used to be sold elsewhere. From ordering the watch until it arrived at my home, it took under 2 weeks....more than reasonable for the quality of product, the price of the product and the fact that the watch is coming from Japan. The watch arrived free of damage and it is absolutely gorgeous. I just couldn't be happier with my experience and I'm already looking to purchase again.

October 16, 2022
Unprompted review
Rated 1 out of 5 stars

Had a very bad experience with the…

Had a very bad experience with the Duty-Free Island team. I had ordered a watch and it was defective so I had sent it back as a return. Although I never received a refund or update or anything. Tried to contact the seller but they were all very dry and not helpful at all. Never received my refund or a replacement or anything. Literally just stole my money.

August 4, 2022
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Full refunds and or replacements are offered upon item return. As of writing we have not received the item back. Kindly please check with the courier company you used to send the parcel.

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Took a while to recieve the item due to shipping restrictions from HK to US. However, there's a discrepancy in my watch control number (stamped in the case back) and the supposedly coin that comes with the limited edition since the number doesn't match. But that's OK. I know for sure that this company sells genuine watches.

August 25, 2022
Rated 5 out of 5 stars

Thank You DUTYFREEISLAND!

That was my first experience with my “external shopping”, but I have to admit it - kind and helpful serving costumers of DFI guided my from every step of transaction, and then during shipment (despite the problems with the delivery pickup, it was my fault) - they send the parcel me second time with no hesitation. Great online shop, brilliant service, 100% recommend :)

July 14, 2022
Rated 1 out of 5 stars

Broken watch, customer service doesn't exist

The watch doesn't work. Customer service doesn't reply to my e-mails.

September 13, 2022
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

We have not received any emails or messages regarding your concern. Kindly please end us an email with complete details.

Rated 5 out of 5 stars

EXCELLENT CARE AND SERVICE.

EXCELLENT CARE AND SERVICE.
I was notified in the month of March about a watch and proceeded to buy it. I don´t remember exactly the date the watch arrived but it was in May.
THE ITEM (CITIZEN AXIOM), ARRIVED IN EXCELLENT CONDITION. IT´S ORIGINAL AND VERY NICE.

May 9, 2022
Rated 5 out of 5 stars

Very good service

Free and trouble-free shipping, watch is perfect and price too. My bf loved it. Very satisfied. I definitely plan on using Dutyfreeisland again in the future.

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

Fake Rayban glasses…

Oops just got my second purchase of Rayban glasses and although the first purchase a few years ago was absolutely great and real this time they sent me a fake product.

April 14, 2022
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

All our sunglasses and eyewear comes directly from brand manufacturer Luxottica - http://www.luxottica.com/en

You may contact them directly with regards to your concern on authenticity.

Please make sure to ask for proof/documentation that the item is not authentic and we will issue you a 200% full refund.

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