Dutyfreeislandshop.com 

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Rated 5 out of 5 stars

Honestly, I couldn't be more happy with my experience shopping with duty free Island. For starters, they are the only place in the world that had the watch that I wanted as it is discontinued elsewher... See more

Rated 5 out of 5 stars

I highly recommend this company. Took a while to recieve the item due to shipping restrictions from HK to US. However, there's a discrepancy in my watch control number (stamped in the case back) and t... See more

Rated 1 out of 5 stars

Had a very bad experience with the Duty-Free Island team. I had ordered a watch and it was defective so I had sent it back as a return. Although I never received a refund or update or anything. Tried... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CARE AND SERVICE. I was notified in the month of March about a watch and proceeded to buy it. I don´t remember exactly the date the watch arrived but it was in May. THE ITEM (CITIZEN AXIOM... See more

Company details

  1. Watch Store
  2. Sunglasses Store

Information provided by various external sources

DutyFreeIsland is a large offshore authorised dealer in branded watches. Our volume of sales allow us to get preferential pricing on authentic Seiko, Citizen, Casio, Orient, Roamer and Guess Watches. We offer free worldwide shipping for all products!


Contact info

All reviews

(4,771)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Citizen NY0070-83E

Citizen NY0070-83E

As always, everything is super!The watch is a bomb!!!Great store!!!!I recommend everything!

July 4, 2020
Unprompted review
Rated 5 out of 5 stars

I bought a pair of rayban and returned…

I bought a pair of rayban and returned it due to the style being unsuitable. The product was genuine, brand new, beautiful, well packaged, and arrived in Australia in less than two weeks during the Covid-19 crisis which i thought was excellent. Returning the item took almost 4 weeks for Dutyfreeisland to receive due to delay by Australia's outgoing mail but they didn't mind the delay. Communications with Dutyfreeisland during the return process was excellent and money was refunded promptly considering the crisis. Overall it took about 8 weeks from the day the order was placed, returned, till the day the money was refunded but that was nobody's fault.
One thing to note is their email system always put your message in the Junk box so i would recommend using their online/offline Chat to communicate about your product return process.
Overall, i could see Dutyfeeisland carried genuine products and tried their best to provide the best service to their customers so there wasn't much more i could have asked for. I do not hesitate to give them a 5 stars review and will buy from them again in the future.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Professional All The Way

The whole experience of dealing with Dutyfreeislandshop is easy, informative, and the prices are very keen. I ordered a Citizen watch (AT8156-87A Eco Drive). This particular model can be difficult to locate through other sources, but Dutyfreeislandshop kept me informed regarding availability, and when it was in stock they advised me immediately. The price from them was better than I expected and the delivery was fast, even with Covid-19 slowing couriers worldwide. I shall certainly use them again; they are a great organisation to deal with, and I am happy to recommend them. They are professional from start to finish.

June 28, 2020
Unprompted review
Rated 4 out of 5 stars

Well

Well, you surprise me wery pleasant .I did not expect deliwering so fast ,but...there it is.
Good for you.

June 26, 2020
Unprompted review
Rated 5 out of 5 stars

Waiting for moore

I had an awesome experience and I´m trilhed in have found this page for future buyings. Since I live in Brazil, it took some biger time for mi watch to arrive, but the contact team were there acompaining the experience and solving my doubts. The watch came in optimum conditions, it´s even better in real than inthe picture. It´s functio its flawless and the design mixes perfectly well sofisticartion, innovation and casual style for some other ocations. I recomend it.

May 21, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

Rated 5 out of 5 stars

First Purchase

First Time purchase with DFL , good communication from Order to delivery of my Watch .
No extra Custom Cost , Price was the initial declare by DFL + Transport .

Delivery take long +- 2 weeks but i think was do to COVID 19 Issues.

Best Regards

May 19, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

Rated 4 out of 5 stars

good delivery item was exactly as…

good delivery item was exactly as described

May 14, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

We appreciate your feedback! Thank you for reviewing not just our service but also our product. This helps us continue on our efforts to serve you better.

Rated 5 out of 5 stars

There was a small delay for a few days…

There was a small delay for a few days because of Covid-19, but all was excellent. See you soon.

May 10, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

Rated 5 out of 5 stars

Citizen limited edition…

I bought my Citizen limited edition watches from them. Very good customer support and the shipping was prompt and well managed. Once you create an online account with them, you can track the shipment very easily. I would definitely consider buying again from them for their good deals. Thanks again!

May 6, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

Rated 5 out of 5 stars

Very good

Very good. Thank you for everything. I want to resell citizen's watch here in Brazil. whats the way?

May 4, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

Rated 5 out of 5 stars

Nice!

Nice! Best! Like!

May 4, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Thank you for review! We appreciate your feedback and we are happy that you are satisfied with your purchase. We do hope you visit us again.

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