DX Home Improvements Ltd 

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Rated 5 out of 5 stars

Amazing company with an even better product! I initially contacted regarding some leaky windows in my living room but once David and Shaun pulled up to my house in their Lambos I knew I was in for a t... See more

Rated 5 out of 5 stars

Top top blokes fitted my windows CASH DEAL and also through in a bar of what must of 100% columbian rocket fuel 👌🏻👌🏻👌🏻

Rated 1 out of 5 stars

windows fitted 2024, leaking problems from start. horible agent made them worse after each visit.! Now leaking worse than ever and now no response whatsoever from DX. Have now put forward claim on g... See more

Rated 1 out of 5 stars

Avoid this company. Riddled with drug money and built on the back of misery in our communities. Sean Paul Brown and David Stevens have both been charged and appeared in court today in connection wi... See more

Company details

  1. Window Installation Service
  2. Construction Company
  3. Double Glazing Installer
  4. Home Improvement Store
  5. Roofing Contractor

Written by the company

We are a Modern Family run business with old fashioned principles. Providing 5-Star customer satisfaction is at the core of our business model, Relaxed Sales process and Expert Installation Teams. We pride ourselves in our 5 Star Experience.


Contact info

All reviews

(440)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid!!

Paid large deposit for a conservatory in March was told we would be sat in it by end of May enjoying it by salesman Gary!
Didn’t hear anything after deposit was paid, I chased up the “survey” which I was told to allow 2 hours out my day for, for someone to appear and take 7 minutes.
Again weeks of silence no contact, I then called and was told that it was with planning department, left it two weeks and then tried contacting again, every time I called the person was in a “meeting” i became concerned that no one was returning my calls or emails and no date had been set and this was mid May now! So I contacted the planning department who told me that no application had been made and I had been lied to!
So after many calls and emails and calling Gary the original sales person we finally got a “manager” who then told me that apparently they had made a mistake and couldn’t carry the work out that Gary told us would be carried out! We then had to wait over 2 weeks to get our money back so this was over 2 months they sat with almost £5500 of our money with no intention of carrying out the work.
Avoid this company like the plague it will just cause you to be financially out of pocket and you’ll end up with nothing but stress and no conservatory for your troubles!
We went with DX because the sales guy was a local guy! Big mistake for us! But we will make sure that everyone local to us doesn’t make the same mistake!

March 25, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you for your feedback. While we’re disappointed to receive this review, we want to provide some clarity around the situation for the sake of fairness and transparency.

The design you originally selected for your conservatory unfortunately did not meet local planning criteria, as confirmed by the council. Our team advised that changes would be required to gain approval — however, you chose not to proceed with those design adjustments.

As a result, the project could not move forward, and we processed your full refund within 14 days in line with our cancellation policy — without deducting any admin or design-related fees, despite the time and costs we had already incurred working with architects and the planning department.

We understand how frustrating it can be when expectations aren’t met, but we do not — and have never — held deposits without intent to carry out the work. In this case, the breakdown was due to external planning limitations, not unwillingness on our part.

We wish you all the best with your future project and would be happy to support again should things change.

Kind regards,
The DX Home Improvements Team

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish , just had 6 windows installed by DX no hard selling by Darcy who was very helpful in choosing what style of widows at a great price ,also office staff keeping us informed of the process of the installation , can I also thank Ross and his team for a brilliant job of fitting the windows, I would highly recommend your company to anyone . Thanks again

May 30, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Catherine

Thank you so much for your amazing review and we are so glad you love your new windows.
I will also pass on your great comments to all staff .

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Amazing company

Amazing company , easy to deal with hassle free great prices the most helpful and friendly staff would highly recommend and my job was spot on thanks DX

April 9, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Angela

Thank you so much for your great review

Kind Regards
Angela
Head of Sales

Rated 1 out of 5 stars

This has been a nightmare

This has been a nightmare - from the awful fitting to the snagging work. Still have issues with a fine grit - sand appearing on all my sills and 2 of them have the cavity wall insulation appearing. Sills still damaged from fit out - and now they have decided it’s my error it’s all like this . I was given money off for the damage they caused - and now seem to think they have done enough. Damage I got money off for was scratched walls , sills and wardrobe - not the actual seals or whatever is going on now . They stopped replying and said they have fixed it to their satisfaction.

May 11, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you for your feedback, and we’re sorry to hear you remain dissatisfied despite our extensive efforts to resolve your concerns.

We want to reassure you — and others reading — that our team has invested significant time into trying to bring this matter to a fair and reasonable conclusion. This included returning to your property to sand, varnish, and finish the timber to a high standard, and offering a monetary goodwill gesture to reflect minor damage during installation.

It’s also worth noting that some of the ongoing concerns appear to be related to existing property factors — such as uneven walls or structural quirks — which are unfortunately outside of our control but which we still tried to work around in good faith.

We’re sorry that our continued attempts to revisit and resolve this with you directly have not been taken up. We remain open to a constructive discussion should you wish to work together toward a final resolution.

Kind regards,
The DX Home Improvements Team

Rated 5 out of 5 stars

JIM STEWART

Just had 7windows and a door fitted by DX, no hard sell from Garry Higgins the salesman, quick ,informative and very helpful, Jim and Liam the fitters were fast efficient and friendly. Leaving a first class job and no mess absolutely brilliant,would Definitely use DX home improvements again and highly recommend them ! Thanks guys

April 30, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi James ,

Thank you very much for taking the time to give us an amazing review , I will also pass on your great comments to all involved .

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

Fantastic experience from the start

Fantastic experience from the start. No hard sell. Delighted we chose DX home improvements for our windows and doors. Competitive pricing. The team were so helpful and nothing too much trouble. Thanks to the fitters Andy & Lewis for first class job. I absolutely love my windows & doors

April 30, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thank you very much for the amazing review , we love that you love your new windows , I will pass on your amazing comments to the team.

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

From.when Raymond came to house to the…

From.when Raymond came to house to the communication from both kayla and claire to the fitters thomas and gerry windows and door fitted to high standard the fitters were very pleasant very efficient and not one bit of mess was left thank you to everyone for such an excellent service

April 26, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Audrey ,

Thanks very much for taking the time for the amazing review , We are pleased you love your new windows , I will also pass this on to the team.

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

Windows georgous. Really happy with them

Windows lovely. Was quick and efficient. Friendly guys who obviously know what they're doing. Left no mess. Really pleased with them. Good quality. Thanks to Raymond for all his help and expertise.

April 25, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Thanks very much for taking the time for the amazing review , We are pleased you love your new windows , I will also pass this on to the team.

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Fantastic windows

After weeks of painstaking research I chose DX Home Improvements to install new windows in my home, and I'm really pleased with the experience. The team was professional and friendly from start to finish, even down to helping me choose the right windows for the aesthetics of my home.
My new windows look great and I’ve had many compliments on them. Thanks guys, I’m now the envy of the street!!!

April 9, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Lidia ,

Thank you so much for your amazing Review.
And were so glad you love your new windows it was our pleasure .

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

POOR

VERY DISAPOINTED WITH DOOR AND WINDOWS, I ORDERED BLACK BUT GOT BROWN, BE CAREFUL IF YOU GET ANYTHING FROM THIS FIRM,

April 10, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Irene

Thank you so much for taking the time to give us a review .

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Seamless perfection.

I did not know what to expect - Workmen in the house? I need not have worried. Barry and Ross hit the road running. Smooth operators to a very high standard and in no time they were finished. They both were very pleasant to speak with, happy people. Both my wife and I were almost sad to see them go! Thanks a ton. DX they are brilliant ambasadors for your great product.

April 7, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Patrick

Thank you so much for your amazing review and I will pass on your great comments to all staff involved.

Kind Regards

Angela
Head of Sales

Rated 4 out of 5 stars

Good product for the money spent would…

Good product for the money spent would not let me pay by credit card (just for my piece of mind)
Installation team did a great job no faults on my side 3

March 3, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Jim

Thank you so much for your review an we are delighted you love your new windows.

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Great rapport from the start

Great rapport from the start. Understood and followed my wants and needs. Very good price. Kept up to date by friendly and helpful people. No delays in ordering, survey and installation. Professional & friendly Installers who are part of the company.

February 14, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Andrew Thank you so much for your amazing review

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

After months of research, delighted with my decision.

I shopped around for months as I was replacing 14 windows, and eventually settled on DX Home Improvements due to the overwhelming positive reviews and the no pressure Sales after Gary visited my house. I have to say, the hours of research proved worthwhile. What an end result, I am over the moon with the overall finish. The team at DX have been top class, keeping me informed at every step of the way and nothing was too much trouble in terms of my various questions and concerns. Thank you all at DX, I'll be back soon for a new Kitchen.

January 30, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi John ,

Thank you so much for your amazing Review, I am so glad you had a great experience with us and i hope you enjoy your new windows and i will pass on your kind regards to all staff.

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

Best in the game

These guys are the best at what they do. Everything from giving us the quote without any pressure to installing and after care. Top class service couldn’t recommend them enough.

January 13, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Ali,

Thank you for your kind review its much appreciated.

Kind Regards
Angela
Head of Sales

Rated 5 out of 5 stars

DX Home Improvements 1st class

From initial contact with Garry, from sales, Richard the surveyor, Claire, installations and Jim, the fitter, everything was 1st class and professional. All contact with company personnel was customer focused.
The windows are a quality product and the finish which Jim left was excellent.
I had several quotes and DX Home Improvements was very competitive and I would recommend them that you could place an order with confidence and that you would get value for money.

January 28, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Rodger ,

Thanks you so much for your kind review , I will pass on your amazing comments to all staff.

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Amazing service from getting a quote to…

Amazing service from getting a quote to getting the work completed was just a breeze, everyone is so friendly and provides the best service, no high pressure sales like they said, I would highly recommend DX

January 9, 2025
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Ellie ,

Thank you very much for the amazing review and we are so happy you had a great experience with us as promised.

Kind Regards

Angela
Head of Sales

Rated 5 out of 5 stars

Ignore this company at your pearl!!

I can’t fault DX Home Improvements at all. The whole experience was a breeze!
After the final measure, and 10 days later, my new windows were being installed.
The end result being: I’m throughly impressed with the windows, and not forgetting the more than reasonable price!!!
Every one I dealt with, was friendly, helpful, and throughly professional.
Best wishes to everyone at DX Home improvements.

December 10, 2024
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Derek,

Thank you so much for your kind Review , And i am really happy you love your new Windows .
I will pass on your great feedback to all staff

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

Great company

Fabulous experience from start to finish.
From coming out to quote, to keeping in touch via phone and to the installation the company were fantastic.
Super happy with my door and windows.
Highly recommend this company and will most definitely use them again.

November 20, 2024
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Jaqueline Thank you so much for your kind Review , And i am really happy you love your new Windows .

Kind Regards

Angela

Head of Sales

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. We booked a kitchen design appointment with DX and from day one they have been fantastic. From the staff in the office, to Ryan the kitchen designer and even the installation team that turned up and put our dream kitchen together. 100% will be recommending DX to my friends and family

November 4, 2024
Unprompted review
DX Home Improvements Ltd logo

Reply from DX Home Improvements Ltd

Hi Fiona , Thanks for the great review and we are delighted you love your new Kitchen and i will pass all your great comments on to the staff

Kind Regards

Angela

Head Of Sales

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