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e-Careers LtdReviews 

15,159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from enrollment to course navigation. However, some people were dissatisfied with the customer service, mentioning issues with communication or slow replies. A few other people also felt that the courses were not useful, or that the learning platform had technical glitches, such as repetitive introductory videos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to manage and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful and quick responses received.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very calm and informative conversation, all my questions were answered respectfully and my concerns have lessened greatly, I'm so glad I reached out and can moved forward on my course with a c... See more

Company replied

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more

Company replied

Rated 5 out of 5 stars

My query was understood and adequate answers provided clearly. Clear guidance was provided. At one point I was transferred to another department but all advisers were busy. Adviser called back later... See more

Company replied



Company details

  1. Career and Education Provider

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(15,159)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant experience

The process was not as difficult as I taught it to be, am so glad the registration went through.

January 19, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Ruth

We're happy to hear that your registration process was easier than expected! Thank you for sharing your positive experience with us.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Enquiries.

Very helpful with enquiries.

January 20, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Hafeez

We appreciate you taking the time to share your positive experience with our enquiry assistance.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Resolved my problems

Appreciated with a great help from Piyush.

January 15, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Sue

We're happy to hear that our assistance was helpful. We appreciate your positive feedback and thank you for sharing.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

fast service and Luke was very helpful

fast service and Luke was very helpful

January 14, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Ayman

We're glad you found our service fast and that our team member was helpful. We appreciate your feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush was very supportive

Piyush was very helpful and patient when talking me how through to register my account.
He took the time to take me through set up step by step, and showed me additional bits that I would need.
He was very knowledgeable and calm, and I really appreciated his help today.

January 13, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Karlie

We're happy to hear that the registration assistance was helpful and patient. We appreciate you acknowledging the time and knowledge shared during the setup. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

A quick and easy process

A quick and easy process to extend my course. Richard is always helpful and polite. Thanks for your help.

January 13, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi SuzyC

We're happy to hear that the course extension process was quick and easy for you. We appreciate your kind words and are glad we could help!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Excellent service..

Excellent service..
Thanks a lot for your support.

January 13, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Dimple

We're happy to hear that you had an excellent experience. Thanks a lot for your support; we appreciate it.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

I recommend e-Careers 💫

Thank you e-Careers company and to Piyush Chaudhry for being a great help to sort out my course work. I really appreciate your effort and kind words.
Many Thanks
Gurinder.

January 12, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi BK

We're happy to hear that the coursework assistance was helpful, and we appreciate your positive feedback. We're glad that you found the support beneficial and kind.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Highly recommend Three years I have used this company…

Three years I have used this company and each year I always get a professional service.

January 6, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Michelle

We're happy to hear that you've consistently received professional service from us over the past three years. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Honestly was a good course

Honestly was a good course, weekly live teams queries with Q&As and 24 hour course response

October 12, 2025
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Spencer

We're happy to hear that you found the course beneficial! We appreciate your positive feedback regarding the live sessions and quick responses.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Easy to navigate

Clear information where I could get all the questions answered! I've booked today with weekend discount! Looking forward to completing the CeMAP qualification successfully !
Will keep you updated!

January 10, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Edmira

We're happy to hear that you found the information helpful and were able to book with a discount! We wish you the best as you complete your CeMAP qualification and appreciate the update.

Kind regards,
The e-Careers Team

Rated 1 out of 5 stars

Virtual Internship

Signed up for a virtual internship through my E-careers account. For the cost it was nowhere near worth the money or experience ( lack of ) that I wanted to gain.

January 9, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Dear Paul,

Thank you for sharing your feedback, and we’re sorry to hear that the virtual internship did not meet your expectations.

We sincerely apologise for any inconvenience or dissatisfaction you may have experienced. At e-Careers, student satisfaction is of the utmost importance, and we are committed to providing our learners with the highest standard of support. Your comments are greatly valued, as they help us identify areas for improvement and continuously enhance the overall learner experience.

We take your concerns seriously and are currently checking this matter with our Internship Team to better understand the issues raised. A member of our team will connect back with you to discuss your experience and explore how we can address your concerns.

Thank you for bringing this to our attention.

Kind regards,
e-Careers Customer Experience Team

Rated 5 out of 5 stars

Communication is quality

Communication is quality. Seem they like they all really want to help you

January 8, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi David

We're glad you felt our team was helpful and communicative. Thank you for your positive feedback; we appreciate your time!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Customer service team was so helpful…

Customer service team was so helpful would definitely recommend choosing a course with e-careers

January 8, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Toni

We're happy to hear that our customer service team was so helpful. We appreciate your recommendation and positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush was so helpful and delt with my…

Piyush was so helpful and delt with my query promptly.

January 6, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Sheetal

We are so happy to hear that our team member was helpful and resolved your issue quickly. Thank you for your feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Support from James Myers

Filled out a form on E-careers for support on purchasing the AAT Level 4 course.
James Myers phoned me a few minutes after. He confidently expanded on the details of the course, how E-careers can support me, and answered all of my queries I had in relation to the Level 4, and different careers paths that I could take from this course.
Highly recommend E-careers for the service they provide.

January 5, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Zak

We're happy to hear that you found the support helpful when learning about the AAT Level 4 course. We appreciate your positive feedback regarding the service provided and the information shared about career paths. Thanks for recommending us!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Good help from the support desk

I needed help to sign up/register with the AAT as the instructions on the email were not clear. Piyush at the help centre was very knowledgeable and solved my query quickly and followed step by step with me.
I also had to ask for a VAT invoice which I thought was a bit strange as I would expect that as an accounting training course that a VAT invoice should be available without having to contact e-careers for it. Piyush also said he would arrange this although he was going to have to request it so I haven't received yet.

January 5, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Abby

We're happy to hear that our help center was able to assist with your AAT registration. We appreciate your feedback regarding the VAT invoice and will look into making it more accessible in the future. Thank you.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush customer support was brilliant

Piyush customer support was brilliant, very informative. One phone and resolves all my questions. Love e-careers support and care

January 2, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Diamond

We're happy to hear that our customer support was so helpful and informative! It's great to know your questions were resolved quickly. We appreciate your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

e-career system effectiveness

Due to my work-base schedule, I had decided to extended the support in e-career. I found it more effectiveness in activating account then a before. I think the system had been improved a lot! Brillant!!
Thank you

January 1, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Sze

We're happy to hear that you found our support effective for your schedule and that the account activation process has improved. Thank you for your brilliant feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

E-Careers makes the learning experience…

E-Careers makes the learning experience easy, simple, and enjoyable, with little to no stress about course funding. The flexible payment options take the pressure off, allowing you to focus on studying and preparing for exams at your own pace and in your own time.

December 29, 2025
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi A Munhu

We're happy to hear that you found the learning experience easy, simple, and enjoyable. It's great to know our flexible payment options helped you focus on your studies. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

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