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e-Careers LtdReviews 

15,159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from enrollment to course navigation. However, some people were dissatisfied with the customer service, mentioning issues with communication or slow replies. A few other people also felt that the courses were not useful, or that the learning platform had technical glitches, such as repetitive introductory videos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to manage and... See more

Service

Consumers find service to be positive, with many reviewers praising the helpful and quick responses received.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very calm and informative conversation, all my questions were answered respectfully and my concerns have lessened greatly, I'm so glad I reached out and can moved forward on my course with a c... See more

Company replied

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more

Company replied

Rated 5 out of 5 stars

My query was understood and adequate answers provided clearly. Clear guidance was provided. At one point I was transferred to another department but all advisers were busy. Adviser called back later... See more

Company replied



Company details

  1. Career and Education Provider

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(15,159)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Piyush was very nice and helped me with all of my questions

February 9, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Adam

We're happy to hear that you had a positive experience and that all of your questions were answered. Thank you for your feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Best Distance Learning Provider!

When first looking at providers for my AAT studies, I found that e-Careers was by far the cheapest option I could find, which worried me at first, but I decided to take the plunge.
e-Careers offer the most flexible way for me to learn, the resources they offer have allowed me to study at my own pace and nail all of my exams from AAT Level 2 to Level 4, with nearly all results coming in at 90%+.
The tutor, Karen, always answers any queries in a very timely manner. I can't always make the live sessions, but there is always a recording of each live session added to the resources which makes studying that much easier.
I would recommend e-Careers without reservation.

February 8, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Jack

We're happy to hear that our flexible learning options and resources helped you succeed in your AAT studies. It's great to know that the recordings of live sessions and timely support were beneficial. Thank you for recommending our services!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Richard was very patient and assisted…

Richard was very patient and assisted me and forwarded my token in a few seconds. Nothing was to much trouble. Very friendly and efficient staff.

February 6, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Suzanne

We're happy to hear that our staff was helpful and efficient. We appreciate you mentioning their patience and assistance in resolving your issue quickly. Thanks for your feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great experience

Great experience

February 5, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Chidinma,

Thanks for sharing your positive review of our services.

Kind Regards,
e-Careers Team

Rated 5 out of 5 stars

Marshall was a great help providing me…

Marshall was a great help providing me with all the information i needed and helping me understand the course i am taking. I feel confident and excited to be learning with e-Careers. Thank you so much x

February 5, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Lauren

We're happy to hear that you feel confident and excited about your course. It's great to know the information provided was helpful. Thank you so much for your positive feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Luke was really helpful and helped me…

Luke was really helpful and helped me get setup no drama and no fuss thank you!

February 5, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Abigail

We're happy to hear that the setup was easy and drama-free. Thank you for your positive feedback; we appreciate it.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

fast and easy

February 4, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Keziah,

Thanks for sharing your positive review of our services.

Kind Regards,
e-Careers Team

Rated 5 out of 5 stars

Incredibly helpful

There were no pushy sales calls just clear and concise explanations every step of the way

January 29, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Sharon

We're happy to hear that you found our explanations clear and concise, without any pressure. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Easy registration and helpful customer service

I haven't started the course yet, so I can't comment on that, but certainly the registration/sign-up process was fantastic.
I had lots of questions, so I phoned them and Marshal answered all my questions, helped me get registered, talked me through everything. He made the process easy.
I am looking forward to getting started!

January 30, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Jessica

We're happy the registration was fantastic and that our team member was helpful and made the process easy for you. We appreciate you taking the time to share, and we hope you enjoy the course!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

I had a great enrolling service

I had a great enrolling service. The course consultant i spoke to was extremely enthusiastic about the course and explained how great the course is with regards to the work experience aspect (AAT lvl2 in accounting with work experience). He explained how helpful and informative this course is and that its a great start if you have no experience in accounting. Extremely easy to talk to, will definitely contact them again when i have questions.

January 30, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Alice

We're happy to hear that you found the enrolling service helpful and the course consultant enthusiastic. We appreciate your positive feedback regarding the work experience aspect of the AAT lvl2 accounting course and how informative it is for beginners. We're glad you found it easy to communicate with us.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

The advisor was very helpful indeed

The advisor was very helpful in my request and concerns today

January 30, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Patricia

We're happy to hear that our advisor was able to help with your request and concerns. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Luke explained everything to me and…

Luke explained everything to me and took me step by step up to the end. Am good to go now.

January 29, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Taremekedzwa

We're happy to hear that everything was clearly explained and that you feel prepared. Thank you for sharing your positive experience with us!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush Resolved my issue with the demo…

Piyush Resolved my issue with the demo not working as it should, he was very helpful and resolved the issue. Much appreciated.

January 29, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Khazina

We're happy to hear that the demo issue was resolved effectively. We appreciate your positive feedback and are glad the support was helpful!

Kind regards,
The e-Careers Team

Rated 1 out of 5 stars

Don't be fooled.

Very, very disappointed with the AAT level 2 materials.
12 months for the course materials doesn't really give you a pass on the exams, but it just gives you small details of the materials that you need, which is a load of rubbish, on the AAT website, where you do the mock assessment exams. When you take the real exam, it's not really based on the mock exams. which is making it really difficult for you to pass an exam. which is a 100% a money making thing. So don't be fooled like I did to know the fact that you're gonna be an accountant just like that. And to pay £120 a time for an exam is ridiculous. unless your a rich person today, which is not the case. NEVER AGAIN. Giving peoples hopes into nothing.

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Gillian,

Thank you for taking the time to share your feedback.

We sincerely apologise for any inconvenience or dissatisfaction you may have experienced. At e-Careers, student satisfaction is a top priority, and we are committed to ensuring our learners receive the highest standard of support. Your comments are important to us, as they help us identify areas for improvement and enhance the overall student experience.

Firstly, we would like to clarify that the AAT Foundation (Level 2) course includes 12 months of access. While many students who are working full time or have parental responsibilities typically complete the course within approximately six months, the full 12-month access period is provided to allow learners to study at a pace that suits them without unnecessary pressure.

Secondly, the question papers included within the course are designed for practice purposes. The official mock assessments are available via the AAT Lifelong Learning Portal. However, learners are not recommended to rely solely on mock papers, as these are not the same as the official AAT exams, which are set and conducted directly by AAT.

As one of the UK’s largest AAT training providers, we have successfully trained over 8,000 AAT students and consistently achieve some of the highest pass rates in the country. This reflects the quality of our course materials and the level of support provided. Additionally, one of our tutors has been recognised as “Best Tutor of the Year,” highlighting the expertise and guidance available to our learners.

As a trusted education provider for over a decade, e-Careers is committed to maintaining the highest standards of professionalism, transparency, and student support. All course-related information, including extra exam fees, policies, and support options, is clearly outlined on our website to help students make informed decisions. Please note that exam costs are set by AAT and are payable separately, as stated on our website.

At present, we are unable to locate sufficient information to identify your account. We would kindly request that you email cs@e-careers.com with your registered email address and your preferred time for a phone call, and a member of our feedback team will be happy to discuss this further with you.

If you have any additional questions or concerns, please do not hesitate to contact us using the details below. We will be more than happy to assist you.

https://www.e-careers.com/
+44 (0) 20 3198 7706
Monday – Friday | 9am – 6pm

Kind regards,
e-Careers

Rated 5 out of 5 stars

The courses are great and whenever I…

The courses are great and whenever I have contacted support they have been extremely helpful and very quick in their responses

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Beth

We're happy to hear that you are enjoying the courses. We're also glad that our support team has been helpful and responsive to your needs. Thanks for your feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great

He guided me through over the phone and sorted all the issues I was having accessing my learning portal.

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Mr Sahib

We're happy to hear that we could successfully assist you with accessing your learning portal. Thank you for sharing your positive experience with us!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Very professional and helpful

They gave lots of information about the course so I could make my decision on what I wanted to do

January 27, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Eloise

We're happy to hear that the comprehensive information helped you choose the right course. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

It was efficient

It was efficient. From the very first time I started talking to e- Careers it was very efficient and fast. It happened exactly as they said it would.

January 20, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Michael

We're happy to hear that your experience with us was efficient and fast from the beginning. We appreciate you taking the time to leave us this positive feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great customer service and prices for…

Great customer service and prices for courses.

December 28, 2025
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi BM

We appreciate your positive feedback regarding our customer service and course prices. We're happy you had a great experience!

Kind regards,
The e-Careers Team

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