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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff, both in-store and online. Many appreciate the wide variety of products, good prices, and frequent discounts, making their purchases feel like great value. The delivery service is frequently mentioned as fast and reliable, with many people receiving their orders quickly and efficiently. However, some customers were dissatisfied with issues related to their orders, such as receiving incorrect items or experiencing significant delays with delivery, sometimes due to courier problems. A few people also noted that products they ordered were out of stock, leading to delays or refunds.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the great choice, variety, and quality... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the products very well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick normally buy from East Kilbride shop but they stopped doing my liquid! They do work out more expensive on line so have tried a few other vapes companies that are cheaper. Just try... See more

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant company & service

Used them for many years. Both in store and online. Delivery is always prompt. Both staff in Dunfermline store & online staff are always friendly and helpful. Will always go extra mile and reward loyalty. Definitely recommended.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, spoilt for choice and the delivery is super fast through courier. Website is so easy to use and very competitively priced, been using for a couple of years now.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Quick dispatch. Accurate order delivered. Easy website to use and no issues with payment. I have used several times and will continue to use in the future.
A pleasure to buy from you

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Well since being on the vapes

Well since being on the vapes, been ordering from you almost 1 Yr, great oil great price, great service. I've moved address and set up a new account. So settled in with my account for my guilty pleasure. Happy shopper life's good 👍

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing prices and customer service

Order always comes quickly! Such good prices. Had one issue with delivery which wasn't e_vapes fault.
Evapes rectified this as soon as I let them know. Even gave me a couple of free liquids for the inconvenience!
Great customer service

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

I have always used e-vapes either in local shop or online unfortunately 3 times my favourite vape juice has been discontinued and I'm struggling to find one I like.Maybe time for me to stop.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid 🚫

Ordered on 06/03/25, advertised as next working day delivery. I emailed on 11/03/25 as DPD tracking showed my parcel had not been dispatched. No response until 13/03/25. As of today, 27/03/25, my order has still not been dispatched. I emailed 2 days ago to cancel - no acknowledgement, response and despite asking, no refund.

Have unfortunately experienced similar service when ordering with E-Vapes online (yes - should have known better)

Customer service is almost non existent online and next day delivery isn't worth the scrolling banner it's written on. If you would like to shop with E-vapes, my suggestion would be that you visit one of their shops. Alternatively, there are several other Vape stores that will actually fulfil your order.

March 6, 2025
Unprompted review

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