Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more
I was looking for sustainable options, and found that Earthkind had great ethics and I loved the reuse of existing materials and enjoyed the video of how they are made. Delivery was quick, no smell,... See more
Company replied
I have two quilts and four pillows from EarthKind. The quality is excellent. They may be a bit more expensive than others but I’m pleased to use recycled feathers and to know that they are made in the... See more
Company replied
Company details
Written by the company
Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.
Contact info
Low Mill Lane, Ravensthrope, WF13 3LX, Leeds, United Kingdom
- sleep@earthkind.co.uk
- earthkind.co.uk
4.0
Great
232 reviews
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Ordered superking duvet 15 days ago.
Ordered superking duvet 15 days ago.
Item still not received.
Contacted Earth kind twice but had nothing but an automated message saying they will respond in 5 days !
November 26, 2025
Reply from Earthkind
Hi Julie, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries. This has all been resolved for you and sorry for the issues with the courier. Kind regards Earthkind Customer Service.
Lovely duvet
Lovely duvet, great price and delivered quickly. We really appreciate the sustainable ethos of the company too. Hoping to be back for a lower tog duvet for the spring.
December 2, 2025
Hotel quality feel and weight
Hotel quality feel and weight. Makes every night getting into bed a luxury experience
November 30, 2025
Easy to order and a great duvet
Easy to order on the website and quick delivery. It’s a really good product - much better than synthetic duvets.
November 21, 2025
Received eventually.
I had two delivery slots that did not arrive but the third was OK.
November 20, 2025
The pillow I bought is unfortunately…
The pillow I bought is unfortunately not nearly full enough and my head is on the bed when I use it.
November 10, 2025
Unfortunately Yodel messed up the…
Unfortunately Yodel messed up the delivery but the product itself ok
November 10, 2025
I purchased two pillows from EarthKind…
I purchased two pillows from EarthKind and was shocked at how poor the quality was. They were nothing like described — extremely flat, flimsy, and offered no support at all. I contacted the company twice, one on the same day I received them (4 November) and one day after and have still not received a single reply.
For a brand that promotes itself as “ethical” and “sustainable,” their complete lack of customer service is unacceptable. I’ve had to raise a credit card dispute just to try to recover my money.
Very disappointing experience — I would strongly advise others NOT to buy
from this company , not reliable, they will not refund or reply back to you .
November 3, 2025
Reply from Earthkind
Hi Mirella,
We’re very sorry to hear about your experience and for the delay in responding — we’ve been working through an unexpected backlog, and we truly apologise that you didn’t receive a reply sooner.
We completely understand your disappointment and want to make this right. Our customer care team has now reached out directly with full return and refund details so we can resolve this for you as quickly as possible.
We genuinely appreciate your feedback — it helps us improve both our product quality and our communication. Thank you for your patience, and again, we’re very sorry for the frustration this has caused.
Kind regards,
The EarthKind Team
Great service & comfy duvet
I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday. Nice comfy pillows and duvet, and of course recycled product.
October 27, 2025
Missing items upon delivery and a long wait to resolve
Ordered two pillows and a duvet on the 15th September. Due to delays with Yodel I didn't get my delivery until the 25th. When I collected there was only one pillow in the bag, no duvet and no second pillow. Contacted the company immediately, didn't hear anything for 5 days, and now I'm waiting on another reply another week later... It's nearly been a month since I originally ordered and Im still without the items I ordered!
I hate writing reviews like this, I'm just so frustrated that Ive spent so much money and all I have to show for it is a pillow! It's a shame because everything the company stands for is brilliant.
September 15, 2025
Unprompted review
Reply from Earthkind
Hi Megan,
We’re very sorry for the delays and the issues with your original delivery. We completely understand how frustrating this must have been and appreciate your patience while we resolved it.
We’re pleased that your replacement order has now been raised and will be dispatched shortly. Your feedback has been shared with our team to help improve our processes and avoid similar delays in the future.
Kind regards,
Earthkind Customer Care
Great shopping experience from start…
Great shopping experience from start and very quick delivery
Process was great and looking forward to using the pillows
September 10, 2025
Reply from Earthkind
We're happy to hear that you had a great shopping experience and quick delivery. We appreciate your feedback and hope you enjoy the pillows!
So floofy!
Better than more expensive down and feather duvets I have purchased. Highly recommend x
September 6, 2025
I still haven’t received my parcel
I still haven’t received my parcel. Yodel is impossible to get hold of and there’s no contact number for Earthkind. Terrible.
August 20, 2025
Reply from Earthkind
Hi Sam,
We’re really sorry for the frustration you experienced with the delivery delay and difficulty reaching Yodel. We completely understand how stressful that can be.
We’re glad to hear that your parcel has since arrived safely and that you’re happy with your product. Thank you for giving us the chance to resolve this for you.
We’ll also continue working closely with our delivery partners to improve communication and avoid situations like this in the future.
Kind regards,
The EarthKind Team
Best of British
Great experience. Purchased two large duvets which arrived promptly and in perfect condition.
Love the fact its British and recycled.
August 1, 2025
Unprompted review
Reply from Earthkind
Hi Helen,
Thank you so much for your lovely feedback! We’re delighted to hear your duvets arrived quickly and in perfect condition. It means a lot that you value the fact they’re British-made and recycled — that’s exactly what we’re passionate about.
We hope you enjoy your new duvets for many years to come, and we’d love to welcome you back again soon.
Kind regards,
The EarthKind Team
Loveliness and sustainability
I was looking for sustainable options, and found that Earthkind had great ethics and I loved the reuse of existing materials and enjoyed the video of how they are made. Delivery was quick, no smell, just loveliness and I can't wait to put it to bed! Love that these are saved from landfill...was sad it was in a plastic bag, but it got to me in one piece and I quickly found a use for the pesky plastic......great work guys 😀
July 29, 2025
Reply from Earthkind
Hi Alison,
Thank you so much for your thoughtful review! We’re so pleased you enjoyed learning about how our duvets are made and that the quick delivery and quality lived up to expectations. It’s wonderful to hear that the reuse of materials and saving items from landfill resonates with you — that’s exactly what drives us.
We also really appreciate your feedback about the packaging. While we use plastic bags to make sure products arrive safe and clean, we’re always looking for ways to improve, and it’s great to hear you’ve already given it a second use.
Wishing you many cosy nights ahead with your new duvet!
Kind regards,
The EarthKind Team
Great product
Great product, speedy delivery - disappointed that it was sent in a plastic bag.
July 29, 2025
Reply from Earthkind
Hi Sarah,
Thank you for your kind words about the product and delivery — we’re so glad you’re happy with your order.
We really appreciate your feedback about the packaging. At the moment, we use plastic bags to ensure duvets arrive clean and protected in transit, but we’re actively exploring more sustainable alternatives. Your comments help us on that journey.
Thank you again for supporting EarthKind and our mission to reuse materials and reduce landfill.
Kind regards,
The EarthKind Team
Stinky pillows
I purchased 2 feather pillows and they absolutely stink. They smelt when they arrived and I hoped the smell would dissipate over time, but it hasn’t. I’ve tried washing them, essential oils, sunshine, fabric fresheners but they still smell heinous, and a really strong smell too. It’s now roughly 6 months on and I’m going to have to bin them unfortunately.
November 7, 2024
Reply from Earthkind
Hi Tricia,
Thank you for your feedback, and we’re really sorry to hear about the experience you've had with the pillows. That certainly doesn’t meet the standards we aim to deliver. We’ll be reaching out to you by email shortly to discuss the issue in more detail. Kind Regards Earthkind Team
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