Earthkind Reviews 232

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the comfort they provide. Many people appreciate the prompt and efficient delivery service, often noting that items arrive sooner than expected. The sustainable and eco-friendly nature of the products is also a significant positive for many consumers. However, some customers have expressed dissatisfaction with their orders, citing issues such as missing items or products that did not meet expectations, like pillows being understuffed or having an unpleasant smell. A number of reviewers also reported difficulties in contacting the company for support, mentioning unresponsiveness to emails and a lack of alternative contact methods.

What people talk about most

Product

People report positive experiences with product, often praising the quality, comfort, and eco-friendly nature... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting them as well-made,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Sustainability

People report positive experiences with sustainability. Many customers appreciate the eco-friendly products,... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Customer communications

Clients share negative opinions on contact. Many customers report that the company completely ignored their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

I was looking for sustainable options, and found that Earthkind had great ethics and I loved the reuse of existing materials and enjoyed the video of how they are made. Delivery was quick, no smell,... See more

Company replied

Rated 5 out of 5 stars

I have two quilts and four pillows from EarthKind. The quality is excellent. They may be a bit more expensive than others but I’m pleased to use recycled feathers and to know that they are made in the... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.0

Great

TrustScore 4 out of 5

232 reviews

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Rated 4 out of 5 stars

All in all my experience was good

All in all my experience was good. One thing I didn't like was that it didn't say when ordering how long it would take to arrive and there was no information on the website. I did contact customer service about this and pointed out that the information is missing on the website. By the time they replied I already got a shipping notification with estimated delivery date by email, so it does go quickly. Costumer service said they forwarded the issue about missing information on the website, so hopefully this has been changed now.

January 7, 2025
Rated 5 out of 5 stars

As cozy as promised and knowing the…

As cozy as promised and knowing the filling is recycled is very satisfying.

January 5, 2025
Earthkind logo

Reply from Earthkind

Thank you for your feedback! We're delighted to hear that your purchase is as cozy as promised and that you appreciate the recycled filling. Enjoy your comfortable and eco-friendly bedding!

Kind regards, Earthkind

Rated 5 out of 5 stars

Sleeping in a cloud…

Bought a new 10.5 tog duvet and loved it so much, we bought another one for our son. We are all sleeping so well and it really does feel like you are sleeping in a cloud (guilt free) Love it!

December 17, 2024
Rated 5 out of 5 stars

Phantastic ethical product

I ordered a single duvet that arrived quickly in a very nicely made reusable bag. As this is a guest duvet, I am particularly pleased with this storage option. I love the company’s concept of using recycled feathers as it helps avoid cruel production methods such as life plucking out of the moulting season and instead uses this wonderful existing natural resource. Also love that the product is made in the UK and uses Better Cotton. Thanks for offering something as thought through as this!

December 8, 2024
Rated 5 out of 5 stars

Glad I Found Earthkind :)

I've always had feather/down duvets..bought from Charity shops when they could still sell them, washed and cleaned and after seeing the horrendous videos of birds being plucked live and their feathers regrown to pluck again, I thought my feather duvet days were over until I found Earthkind...I ordered the king-size duvet direct from Earthkind and as another reviewer here says it is like sleeping in clouds. Usually my feet remain cold but they warm up straight away and the duvet does seem to be breathable. Lovely quality material . I am recommending to everyone! Thank you for caring about the environment and our fellow creatures :)

November 19, 2024
Unprompted review
Rated 5 out of 5 stars
Earthkind logo

Reply from Earthkind

Thank you for your wonderful review! We’re so glad to hear you’re happy with our products and the fast delivery. We truly appreciate your feedback! Kind regards Earthkind Team

Rated 5 out of 5 stars

Best duvets ever

Best duvets ever! I bought an Earthkind summer duvet earlier in the year, because I wanted one that was recycled, and it is really lovely, soft and fluffy, and keeps me nice and warm but not too hot, it seems somehow breathable not sweaty like other snug duvets. I’ve just got a winter one and it is equally excellent. And now that I’ve got one for both seasons, I also really appreciate the sturdy, recycled storage bags that fit the duvets nicely when not in use.

September 30, 2024
Earthkind logo

Reply from Earthkind

Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying both your Earthkind summer and winter duvets. It’s great to know that they’re keeping you comfortable and warm without overheating, and we’re glad you appreciate the recycled storage bags too!

Your feedback means a lot to us, and we’re so happy to be a part of your cozy, sustainable journey. If you ever need anything else, feel free to reach out! Kind regards Earthkind Team

Rated 5 out of 5 stars

Highly recommend Earthkind

Quick delivery, competitively priced and well packaged. Bought a duvet crafted from recycled feathers. Love this concept. Duvet well made and definitely warm enough. the 10.5 tog will be perfect for Autumn, Winter and Spring. Highly recommend buying from this company.

September 12, 2024
Rated 5 out of 5 stars

Quality bedding and eco friendly

I already have a pair of their feather pillows so when I needed a new duvet I wanted one of theirs as the quality is superb. I ordered a king size 13.5tog feather and down and it's beautiful, on offer too. Very warm and snuggly but not heavy and puffed up nicely after a good shake. I wouldn't normally buy feather as it's against my principles but finding a UK company that is reusing what would end up in landfill is great. Thoroughly recommend both the pillows and the duvet and the delivery is quick too!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

This is a lovely quality duvet

This is a lovely quality duvet. Although, when I took it out of the bag, I followed instructions in terms of putting it in the tumble dryer and airing it.
But it took several days to dispel the smell the duvet gave off. Not sur what the smell was, but it was rather pungent at first.

August 10, 2024
Earthkind logo

Reply from Earthkind

Thank you for your kind words about the quality of our duvet! We’re pleased to hear that you’re happy with it overall.

We apologize for the initial smell you encountered when first using the duvet. This can sometimes happen with new products due to packaging or materials. We’re glad it dissipated after airing, but we appreciate you bringing this to our attention.

Your feedback is valuable, and we’ll look into ways to improve the experience for future customers.

Rated 5 out of 5 stars

Great for the environment and great for people

Wanted a product that suited my ethical environmental way of living, and it delivered on all levels.

August 10, 2024
Earthkind logo

Reply from Earthkind

Thank you for your wonderful review! We're thrilled to hear that our product aligns with your ethical and environmental values. It's our goal to provide items that not only meet high standards of quality but also resonate with the principles our customers care about.

We appreciate your support and are glad we could deliver on all levels. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing us!

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