Easyexchange.co.uk Reviews 

155
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Its scam website. It doesnt even are an real wallet. Its all ilusion. Moderator has power to change your balance easily. Block your withdraws. Freeze your account. Super super scam! Do not put your mo... See more

Rated 2 out of 5 stars

I have used easyexchange for several years without too many issues. The website is a bit clunky with account changes, but not a huge issue. I received no notice of the changes to SA forex regula... See more

Company replied

Rated 1 out of 5 stars

Please do not use these people to send your money. They have lost mine twice and are now ignoring my mails when I'm are trying to get the relevant paper work, so competent people in SA can trace the m... See more

Company replied

Rated 1 out of 5 stars

Severe delays in transfers to South Africa. No response to queries sent to customer service or any explanation for the delay. Will definitely be using an alternative transfer service in future.

Company details

  1. Payment Service
  2. Currency Exchange Service
  3. Money Transfer Service

Information provided by various external sources

The more money transferred throughout the day the cheaper the price of transfers will be for everyone that is sending money that day.


Contact info

1.2

Bad

TrustScore 1 out of 5

155 reviews

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1.2

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(155)

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Rated 1 out of 5 stars

horrendous service

Please do not use these people to send your money. They have lost mine twice and are now ignoring my mails when I'm are trying to get the relevant paper work, so competent people in SA can trace the money. As they will not help me trace it.

May 11, 2015
Unprompted review
Easyexchange.co.uk logo

Reply from Easyexchange.co.uk

Hi Ceri. We don't believe you have had a horrendous service over the many years you have used us. On the recent transfer you did we tried to rectify the issue with your money as soon as we could and made multiple attempts to make the transfer. We stayed in contact through out the process and did not ignore your communication. We take no pleasure from money not being delivered as we would like and we don't benefit in anyway from this taking place. We can only apologise on this occasion for the service not meeting our usual high standards.

Rated 5 out of 5 stars

Easyexchange.co.uk

very quick and easy, takes all the pain of forex transactions a thing of the past

April 8, 2015
Unprompted review
Easyexchange.co.uk logo

Reply from Easyexchange.co.uk

Thank you Percy. Glad we can help.

Rated 4 out of 5 stars

Good service but could be a little easier to use

Pros:
- Service has always been reliable, transfers always on time (5 working days)
- Transfer fee seems fair / cheap even
Cons:
- Exchange rate could be better
- Site is a little outdated, could be easier to navigate
- Would also be easier if I didn't have to open separate window to make payment to Barclays bank account, that should be built into the site!

February 22, 2015
Unprompted review
Rated 5 out of 5 stars

Reliable way to transfer money oversees

I have been using Easy exchange for a number of years and I continue to do so because it is an effective way of transferring money across to south Africa to help my mum and dad. Easy exchange is reliable and when you have a problem you are able to contact them directly and they have always been very helpful and very efficient. Easy exchange has enable me to send money regularly to help my parents which is essential for them. I have full peace of mind when using easy exchange and will continue to recommend their services.

February 22, 2015
Unprompted review
Rated 4 out of 5 stars

Excellent Service but could do with an internal control

I have been using Easy Exchange for about 2 years now and will continue to use it and have recommended it to several friends. My latest transfer was delayed by a week as someone had missed my transfer off the list but immediately rectified that after I followed up via email. So I would only suggest that you implement some automated internal control or reconciliation to catch this sort of human error (which is bound to happen every so often)...at least this way you don't have to wait for a client to query it! Thanks

January 20, 2015
Unprompted review
Rated 5 out of 5 stars

It just works

I have been using Easyeachange for a long time to transfer money to South Africa. I have not had any problems and they have always met or exceeded expectations.

January 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, Cost effective and extremely efficient.

I've been using Easy Exchange for a number of years now to send money to South Africa. I've always found transactions to be first class and without issues. Will recommend there services to any South Africans who wants to transfer money abroad, and will continue using Easy Exchange.

Thank You to the Easy Exchange team for your great service over the years, much appreciated!

December 24, 2014
Unprompted review
Rated 4 out of 5 stars

Good, quick service

Once registered, it is a very easy process to get your money transfered. Unfortunately the exchange rate was not tops and the transfer fee a bit high in comparison to their competitors.

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

brilliant!

i have loads of family in South Africa. Easy exchange enabled me to send money for Birthdays, weddings and even when help was needed for medical emergencies. They are very quick and reliable.

November 25, 2014
Unprompted review
Rated 5 out of 5 stars

Very convenient and cost effective!

I've been using easyexchange.co.uk for almost 10 years now and have never used another service to transfer money since I joined with them.

I have honestly never had any issues and find their service easy and convenient. It has also been a lot cheaper than sending money through my bank.

November 25, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Whenever I have had a question or what I thought was a problem, the staff at Easy Exchange have answered my e-mails promptly. They are always excellent at explaining why something has happened and have always rectified the problem (if there was one) in record time. I have been extremely happy with Easy Exchange for the past....mmmm...10 years!!!!

November 10, 2014
Unprompted review
Rated 5 out of 5 stars

Efficient and convenient.

I found dealing with Easyexchange easy and convenient. The website is user friendly, and Easyexchange answered my enquiries promptly. I recommend their way of doing things very highly, and will continue using Easyexchange.

October 28, 2014
Unprompted review
Rated 4 out of 5 stars

Happy with service

I have used Easy Exchange for a few years and I am happy with the service they offer. Rates are always better than what my Bank offers and the cost of transfer is much cheaper.

September 26, 2014
Unprompted review
Rated 5 out of 5 stars

Offers up to date exchange rates!

I've been using Easy Exchange for many years and they have always offered the best exchange rates - better than their competitors. They offer a fee based on the number of transfers on the day, so you can grab yourself a bargain if you happen to transfer at the right time. My funds also cleared very quickly in my South African bank account ... until this month (thanks to new policies introduced by the SA government). It would be nice if EasyExchange can offer a service to assist with the new policy in South Africa on transferring money from overseas. I got a rather confusing email from my SA bank regarding my funds transfer - still waiting for more clarity from my bank; seems like they think I'm in the export business.
Overall top marks for Easyexchange.co.uk on their exchange rates, fees and speedy service!

September 17, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Easy Exchange provide an easy to use service to transfer money very cheaply to a number of countries. Once you are set-up it only takes a couple of clicks. What a joy compared to using a Bank for this!

August 21, 2014
Unprompted review

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