Easy Pass Tours Reviews 241

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking... See more

Rated 4 out of 5 stars

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five mi... See more

Rated 5 out of 5 stars

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American g... See more

Rated 5 out of 5 stars

The small group Eiffel Tour with Easy Pass was FUN, educational, and a delightful way to spend our first evening in Paris. Justin, our guide, was friendly, knowledgeable, and considerate. The weathe... See more

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4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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Rated 3 out of 5 stars

Where do I get my confirmation

I have paid for 4 Eifflel Tower Easy Pass Tickets and did not receive any email confirmation. Also, I put the promotional code in for the 10% discount and it did not apply at checkout. Please help.

June 24, 2014
Unprompted review
Easy Pass Tours logo

Reply from Easy Pass Tours

Hello Stacey,

Thank you for booking an Eiffel Tower Tour with us. Unfortunately our confirmation emails sometimes end up in a junk/spam folder if your inbox has a strong filter on it.

I will be in touch immediately via email to apply your promo code retroactively. I apologize for the difficulty you've experienced with our booking process.

Kind regards,

Eva

Customer Support

Rated 4 out of 5 stars

avoid the que's

Very informative guide, although was maybe too much overload.
Guide asked for feedback which is fine although rude to ask for gratuities.

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

Easy Pass Tours in Paris provided #1 customer service!

We were running late to our Eiffel Tower tour in Paris, but not a problem! We showed up and they quickly got us over to the Tower in no time at all and let us pick up with the next tour. I would definitely book them again and appreciate the flexibility!

June 23, 2014
Unprompted review
Rated 2 out of 5 stars

Too expensive for what is provided.

Considering tickets to the top of the Eiffel tower are roughly €15, €40 per person seems extortionate to skip the line. Even more so considering the line at the bottom was not that long and we still had to queue for a long time to reach the top from the second floor and on returning to the ground from the second floor on the way back down. Would not recommend this to anyone I know.

June 23, 2014
Unprompted review
Easy Pass Tours logo

Reply from Easy Pass Tours

Hello Brian,

Thank you for taking the time to leave this note. I'm sorry to hear that you felt our tickets were overpriced.

Our tickets provide access to the Eiffel Tower via a priority entrance meaning we skip a line which is often hours long at this time of year. We also give a 10 minute introduction to provide visitors with some cultural and historical context to the monument. We feel that these elements add value that would simply be missed if tickets were purchased directly from the Eiffel Tower.

That being said, I apologize that you feel these services didn't warrant the extra cost. I will contact you by email to issue a more personal apology.

Kind regards,

Eva

Customer Support

Rated 5 out of 5 stars

Well worth the money!

Easy pass staff was friendly and gave us a little history before putting us in a line that was less then 5 minutes to the tower lift ! we really enjoyed ourselves!

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

Victor was great on the Eiffel Tower tour!!

Victor was super. He was animated, interestinhg, fun and included everybody from the seniors to the little children. He was well informed, pleasant and very clearly understood. He added humor and was considereate of the weather the wind and answered questions with grace. If we were there longer we would have booked the bike tour with him!!

June 23, 2014
Unprompted review
Rated 4 out of 5 stars

Get It!

The easy pass was worth the money. We avoided many long lines,however, know that the pass does not work for security lines at Versailles and it is not good at Notre Dame because the cathedral is free.

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

Worth every cent!

Jan Carlos was fantastic. Tour of the Eiffel Tower was extremely informative, entertaining and fun. Well organised and immediate access was a huge bonus. Thanks.

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

Two Thumbs Up!!!

This is by far one of the very best, that he knows the city like the back of his hands and walked us through all the details. Bravo!!

June 22, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

The tour of the Louvre Museum flowed very well in spite of the throngs on people inside the museum. It was an excellent introduction to the comtinuation of the visit on one's own after the tour. We saved a lot of time as we were able to avoid the long queues as it was summer.

June 22, 2014
Unprompted review
Rated 5 out of 5 stars

Incredibly efficient and although cost more than actual Eiffel tower ticket, you got me tickets that they had all sold out - thank you so much

My son is coming to Paris with his girlfriend and wants to go up the Eiffel Tower. Tried to do this before but queues so long and limited availability. Decided to book online directly with the Eiffel Tower BUT sold out for all of July, apart from one date by which time they will be home! Used search engine and thought I would give Fat Tire Bike Tours/Easy Pass Tours a go. They have come up trumps. Tickets have of course cost more than they would have done if bought directly from Eiffel Tower office, but they had lots of availability on dates and times. All seemed to be very simple - directions and map provided of where to meet and collect tickets/guide. Gave info on what time to meet etc. In fact all questions I would have asked were answered. Great service.

June 21, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent choice

As you know, it's often very difficult to wade through the many tour companies. Do not hesitate with this one! Highly competent regarding history, architecture, and management. Informative and entertaining. John Kennedy (our guide) rocks :)

June 21, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

We had a great experience from start to finish. Very knowledgable staff.

June 21, 2014
Unprompted review
Rated 5 out of 5 stars

Everything delivered as promised.

Did the late evening Eiffel Tower skip the line tour. Nice offices 1 block from site, clean, bathrooms, free wifi. Escorted over to tower with a little history thrown in by affable Dara, then delivered to the special entrance. Perfect.
So pleased we booked the St. Chappell Notre Dame tour. Ellen was enthusiastic and knowledgable, and sure enough when it was time to climb Notre Dame we walked past the long line right to the front. Views were amazing. Nice jobs, everyone!

June 21, 2014
Unprompted review
Rated 5 out of 5 stars

The best way to save time!!

Thanks for an efficient service - we skipped the queue at the Eiffel tower. What a pleasure as we only had one night in Paris - I really felt sorry for thepeople in the long queues. And a special thanks to Easy Pass Tours who still helped us even though the train strike made us late for our appointment. Much appreciated!

June 20, 2014
Unprompted review

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