Ebookers Reviews 

1,673
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Awful experience with ebookers, they cannot be trusted as they will promise one thing and fail to deliver it. Avoid at all costs as you will lose money! Ebookers is a complete con, they'll probabl... See more

Rated 2 out of 5 stars

I was trying to book a hotel and every time I tried to pay the page said ‘sorry there was a problem’. I had ask my friend that I’m going away with to make an account and book but when he tried to... See more

Rated 1 out of 5 stars

Ebookers charcing extra money for tickets.. that is for sure. Be carefull. Go on the web from airlines that you want to fly with. You will safe 15 untill 16 euro.. and same service. You can... See more

Company replied

Rated 2 out of 5 stars

i was not happy that when i got my reciept there was a 54 euro credit card charge from the airline its self, there was no mention of that anywhere, only the 4. 50 euro charge for using mastercard. I... See more

Company replied

Company details

  1. Travel Aggregator

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1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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1.4

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(1,673)

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Rated 2 out of 5 stars

Hidden Credit Card Charges

i was not happy that when i got my reciept there was a 54 euro credit card charge from the airline its self, there was no mention of that anywhere, only the 4. 50 euro charge for using mastercard. I would not use this website again to purchase tickets just for that reason of have an extra 54.00 euro charge for using my credit card, when that is they only way of paying when using online services.

January 29, 2014
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mrs Pinson,

Thank you for your review, we are sorry to hear that you would not use our website again. The credit card charges are always displayed at the last stage of the booking process. When clicking on mastercard as your way of payment it shows underneath it a total amount of 58.50 euro. On the right hand side where the total price is displayed it shows a breakdown of the credit card fee as 4.50 ebookers credit card fee and 54 euro Lufthansa credit card fee. This charge comes from Lufthansa.

We hope to welcome you back to our website in the future, and if you have any questions about price or our website please don't hesitate to contact us.

kind regards,

ebookers.be

Rated 5 out of 5 stars

Mon opinion

This site is very good and easy to use.I will use it from now on.Also deal which we got it was very good. :)

January 23, 2014
Unprompted review
Rated 5 out of 5 stars

using ebookers for travel arrangements

I find ebookers to be cost competitive and to offer a more comprehensive range of
alternatives than other travel websites. For my last booking, I erroneously booked an
incorrect flight and had to contact their help service to rectify my error. The agent who
helped me was most helpful, friendly and efficient. Fixing my mistake became a very
pleasant experience. A highly recommended service.

January 16, 2014
Unprompted review
Rated 2 out of 5 stars

Impossible to do online check in

In the electronic ticket there is no reference number to do the online check for the flight RIX-BRU 01/12/2013. It is not clear with which airline I should do online check-in - Brussels Airlines or Airbaltic. Tried both but neither did work.

November 30, 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Cyras,

Thank you for your review. Checking online is not with every airline possible or from every airport, but normally it should be the operating carrier that you need to do the online check in with. So the airline you are actually flying with.

If you have any questions about online check in in the future please do not hesitate to contact our customer service on 0032 25 881 287

Regards
ebookers.be

Rated 4 out of 5 stars

generally satisfied

1. Not happy when booking low cost airlines with you - one does not have a choice except for hand luggage, meaning one has to do extra booking with the carrier if wishes to travel with checked luggage ( and this is not explained in advance)
2. The promotion codes are somewhat fake - there is no option to utilize them
3. Otherwise the quality / price ratio of your product is quite satisfactory, the choice of hotels also good.

November 17, 2013
Unprompted review
Rated 2 out of 5 stars

Booking online flight & hotel

plse be careful if you book "flight & hotel"
for me only the flight was booked and I had to call ebookers to hear that this is normal
I had to try and book the hotel again with the risque that the price went up
fortunately I got the name of the person who was on the line and could call back if this was indeed so

November 5, 2013
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mrs. Theuninck,

Thank you for your review on trustpilot. We are sorry to hear about the problems you've had booking a package with us. Unfortunately in this case indeed the hotel was not confirmed and just the hotel part of the package had to be booked again. We are glad to see the hotel booking confirmed and hope you are happy with the service provided to solve the issue. We wish you a pleasant trip to Barcelona.

Regards,

Ebookers

Rated 5 out of 5 stars

Ebookers: easy, safe and cheap

I like to book with ebookers, it's easy site to handle your bookings with very good low prices, and it 's thrustworty.
Some sites don't have the option to select multiple airports, so this is an advantage for ebookers.

October 1, 2013
Unprompted review
Rated 4 out of 5 stars

Easy, fast and reliable

I used the Ebookers app to book hotels only uptill now and I'm really satisfied. It is easy to use, there is a lot of choice and a map to show you where all the hotels are located which is very handy. After making a choice, booking goes very fast. Just fill in all the personal and payment details and you are ready to go. For all the hotels we've been to, the given descriptions in the app were reliable compared with what we experienced in the hotels themselves.

September 30, 2013
Unprompted review
Rated 5 out of 5 stars

EBOOKERS.BE is my favourite and best site to orgenise the travel

According to my experience in travel, my Favourite site is ebookers, they are correct and honest, no extra cost and charges, the published prices are truly available with them, they don't advertise cheap fares to attract you to their site, furthermore you can choose you seat and choose the favourite meal,
It would be nice if they add the English language next to Dutch and French,

September 19, 2013
Unprompted review
Rated 5 out of 5 stars

Efficient service and best prices

I have ordered tickets twice on ebookers and each time I had a full picture of the flights possibilities and prices on different companies at various dates. The payment is easy, the confirmation is immediate, no additional hidden costs. I would recommend it.

September 16, 2013
Unprompted review
Rated 4 out of 5 stars

Clear and easy to use

I would book again with Ebookers for their great choice of connections to my destination, their clear indication of all necessary information as well as an acceptable price.
Keep up the good work!!

August 21, 2013
Unprompted review
Rated 4 out of 5 stars

No surprises

I use e Bookers on a very regulars base. What I like about the e Bookers approach is that you know from the first moment you select a flight what your price will be. No surprises. Since I am a regular user I also sometimes have to change my bookings. Here also, I have never had any issues.

August 21, 2013
Unprompted review

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