Eclipsecarsales Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, knowledgeable, and professional, making the car buying process enjoyable and stress-free. Many highlight the excellent customer service, noting that the team is helpful, understanding, and provides a no-pressure environment. The overall user experience is frequently described as smooth and easy, with many expressing their intent to return for future purchases. However, some customers were dissatisfied with the product, reporting mechanical issues with their purchased vehicles shortly after collection. These issues ranged from major engine problems and tires that did not meet safety standards to electrical faults that remained unresolved even after multiple attempts at repair. A few other people also felt that the aftercare service was poor, mentioning unhelpful or rude interactions with staff when trying to resolve these problems.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional demeanor. Many... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, knowledgeable,... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the swift... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user_experience. Many reviewers describe the process as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I purchased a BMW X3, 2018 from Eclipse Car Sales Ltd. Paul Sawyer was very helpful and understanding of my catastrophic purchase. From start to finish very efficient, knowledgeable and profession... See more

Rated 5 out of 5 stars

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed. A quality out indeed... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks Eclipse!

Friendly helpful staff, good car with good history. Very helpful with sorting out queries and relaxed about test drives. Thanks Eclipse!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish I can’t fault the…

From start to finish I can’t fault the dealership, super easy team to deal with that made buying my new car an excellent happy day. Wouldn’t hesitate to buy future cars the from this obliging team. Thank you.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

One happy Mustang owner !

Went to see my dream car a Mustang at this car sales garage! Meet Tom, who my wife and i both thought was great, professional and just not pushy at all. . Gave me a fair offer on my car and within two days the Mustang is on my drive. Couldn’t be happier the car is amazing and dealing with these guys has been great so far. There is one issue with the car but to be fair to them they put in writing they will fix and deal with it if it continues. So I would recommend them! Thanks Tom !

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly staff always happy to help. Also great after sales service too if there are any problems they get them resolved quickly and hassle free.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and relaxed staff

The staff were all very friendly and relaxed, no pressure and nothing was too much for them.

All staff were also very informative.

When purchasing everything was very smooth and quick, with no issues.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Tom is an incredibly friendly person…

Tom is an incredibly friendly person who provides an outstanding, professional service. The business has very experienced and friendly staff who are trustworthy and create a stress free environment. Nothing is too much and they will offer great advice!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Big selection of used cars

Ryan was very helpful and replied to my initial emails very quickly with the information I needed. The sales process was quick and simple and included a part exchange of my car.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I have just purchased a car from…

I have just purchased a car from Eclipse car sales. With my husband. We were welcomed by a lady rep , Rebecca she was very helpful and respectful.... She sorted everything that we needed. We found the car by just scrolling through the car app and found a car that we liked. And we have brought it. There was no paper work to-do. As Rebecca did it all. And they even brought our old car. So there was no worry of what to do with it. She also sorted out the car tax as well. And the paperwork for the DVLA. So all we needed to was drive the car away. Very pleased with the service we would certainly go back.

March 20, 2026
Unprompted review

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