Everything was great, and they let us check in two hours earlier than the official time. The only thing that needed a bit improving was the cleaning of the room. The mirror was super dirty, and the f... See more
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Had to cancel our trip to Tel Aviv last minute due to all flights being cancelled. Eco hotels refused to refund us the hotel cost saying they use a 3rd party even though we booked it with ECO Hitels.... See more
Company replied
Super friendly staff, lovely rooms, fantastic outdoor heated pool and sauna and steam! Such a lovely chilled vibe to the hotel. Little touches made it extra great. Free lemon water and tea / coffee. R... See more
My second stay at the Oslo Guldsmeden. A bit difficult to find as the roads from train station wind around. The staff have always been great here. Breakfast buffet is plentiful, organic, local an... See more
Company details
Written by the company
EcoHotels.com - a booking site with a heart!
Contact info
Gullfossgade 4, 2300, Copenhagen, Denmark
- Support@ecohotels.com
- ecohotels.com
3.6
Average
67 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good deal for the price
The hotel is located on a calm place, not far (20 km) from the Marsa Alam airport (800 EGP for taxi, pre-booking other type of transfer cheaper). Beach wonderful for snorkling. Most of the stuff is very friendly, food was great, drinks not so much (very small). Rooms very old and worn out, but clean.
February 28, 2024
Unprompted review
Reply from EcoHotels.com
Hello,
EcoHotels.com acts as a booking facilitator, focusing on managing reservations rather than directly overseeing hotel services. If you have any feedback or concerns about the quality of service during your stay, we recommend contacting the hotel directly. They are better positioned to address and resolve any issues you may have encountered.
Your attention to this matter is appreciated, and we look forward to providing an enhanced experience for any future bookings.
Warm regards, Cecilia
Reply from EcoHotels.com
Thank you so much, Olek!
Best,
Cecilia
Very noisy and "OK" customer care
Very noisy, you can literally hear all doors slams (not coming from hotel hosts, but rather the hotel employees). Breakfast simply is not good enough, definitely not worth paying. I had to leave before breakfast time, which is 7:00... I had a taxi at 6:15, no refund on breakfast nor a "take away" option was given. It is a pity, because the hotel is really nicely decorated and very well interiorly designed.
February 26, 2024
Unprompted review
Reply from EcoHotels.com
Dear Qui,
We regret to learn of your dissatisfaction with your recent stay.
As a platform facilitating bookings, EcoHotels.com primarily oversees the reservation process and does not directly manage the service provided by the hotels themselves.
For any concerns or feedback regarding the quality of service experienced during your stay, we encourage you to reach out directly to the hotel in question. They will be better equipped to address and resolve any issues you encountered during your visit.
Thank you for bringing this matter to our attention, and we hope for an improved experience in any future bookings.
Best regards,
Cecilia
1 booking = 1 tree!! Love it!
Good prices, easy to book, and they even plant a tree with every booking! Love it!
February 23, 2024
Unprompted review
Reply from EcoHotels.com
Thank you for your review!
We are happy that you like our initiatives.
Best regards,
Cecilia
OK hotel
For some reason, they would only give us one key card. This made it awkward for us as my husband and I would be out at different times.
February 3, 2024
Unprompted review
Reply from EcoHotels.com
Dear Maureen,
Thank you for sharing your feedback with us. We appreciate your time in highlighting your experience.
However, we would like to clarify that as a booking portal, we facilitate reservations but do not directly manage the operations of the hotels listed on our platform.
We understand the inconvenience caused by the issue with the key card at the hotel. Your comfort and satisfaction are important to us. We encourage you to reach out to support@ecohotels.com with your booking details so that we can assist you in connecting with the actual hotel management to address this matter.
Your feedback helps us improve our services and ensures a better experience for our valued guests. We hope to have the opportunity to serve you better in the future.
Warm regards,
Cecilia
Mr. Emil Stegmann from EcoHotels called and assured me that Ecohotels were committed to honour the booking but the hotel property was not. He initiated a refund as well. Thank you.
Original Review Updated
January 17, 2024
Unprompted review
Do not use Eco hotels
Do not use Eco hotels. I booked a hotel in Tulum Mexico, and when I went to the hotel, it was shut down. They still haven’t replied back to my emails and I still have not received a refund. This is a shady company, and I would not use them at all.
January 1, 2024
Unprompted review
Reply from EcoHotels.com
Hello,
We sincerely apologize for the inconvenience you encountered during your attempt to stay at the hotel in Tulum, Mexico.
Upon reviewing your concerns, we’d like to clarify that we did respond to all your emails promptly.
However, it’s possible that our responses may have landed in your spam folder. We understand the frustration this may have caused and are actively working on improving our communication channels to prevent such issues.
We want to assure you that we are not a shady company, and your experience does not reflect the standard of service we aim to provide.
We take your feedback seriously and appreciate the opportunity to address and rectify these issues.
If there are any further concerns or if you would like us to assist you with anything specific, please contact our customer service team at support@ecohotels.com.
Thank you for your understanding, and we hope for the chance to regain your trust in our services.
Best regards,
Cecilia
Avoid this company. Worst ever booking.
Worst ever booking. Really nightmare! I booked hotel In Pudong close to Shanghai airport. I asked by email about shuttle bus to hotel. I told that my plane will arrive late in evening. Ecohotels told that I will get all the information on airport transport information desk. I flew from Hong Kong. I got out of immigration bit before 12pm. All the information desks were closed. All the currency exchanges were closed, too. Nobody speaking any english. I didn't had any chinese money and no information about shuttlebus. Then I understood that Ecohotels haven't even send hotel's chinese name, either it's address or phone number. I worked over hour to find any way to find my hotel. I was already quite sure I need stay whole night at airport. Just with good luck I found one security guard. He didn't spoke any english but had translation app in his phone. He worked at least 15 minutes, and at the end he found my shuttle bus.
January 6, 2024
Unprompted review
Reply from EcoHotels.com
Hello Kari,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent booking.
We understand that your transportation experience fell short of expectations, and we genuinely regret any frustration this may have caused.
It's important to clarify that as a booking platform, our role primarily involves facilitating reservations, and we do not manage shuttle services. We informed you that you needed to contact the hotel directly or contact the airport.
The hotel details are listed on the booking confirmation. It is your own responsibility as a traveler to transport yourself to and from the hotel.
While we sympathize with the challenges you encountered, we want to emphasize that resolving airport transportation issues falls beyond our scope of influence.
Thank you for choosing us, and we look forward to the opportunity to better serve you in the future.
Best regards,
Cecilia
Wonderful Booking
i am very glad that i have booked the room through you.
The counter staff has been very helpful and mentioned that since i have booked through ecohotels.com, the check out time is automatically extended from 12pm to 4pm. So wonderful.
I have faced any problem from check in, stay in and check out.
I will certainly try booking through you when i travel again.
So thank you so much.
December 28, 2023
Unprompted review
Reply from EcoHotels.com
Thank you for your review.
We are happy that you had a good experience booking with us.
Best regards,
Cecilia
Cheap hotels and tree planting!!
I had a wonderful experience using this platform!! Found a hotel room in Malaga cheaper than on any other and we got to plant a tree and support a eco empower project!!
November 23, 2023
Unprompted review
Reply from EcoHotels.com
Dear Clara,
Thank you so much for your kind words.
We are happy to hear that you had a good experience booking through us.
Best regards,
Cecilia
Room next to elevator noise
The room itself was okay but it was placed right next to the elevator and the noise was inacceptable.
The hotel should have informed in advance about the noise - it must be known to the hotel management that the room is unsuitable for guests.
December 5, 2023
Unprompted review
Reply from EcoHotels.com
Hello Lena,
I am sorry to learn that your experience was disappointing.
However, EcoHotels.com is a booking platform, meaning that we do not have anything to do with the hotel itself.
I urge you to contact the hotel that you stayed at with your feedback.
We hope that you will book with EcoHotels.com again. If you have any questions, please don't hesitate to reach out to our support team on support@ecohotels.com.
Best regards,
Cecilia
Great in spite of outside look
The outside of the hotel was not attractive, however the hotel is great. Very nice room; great mattress; good price; Fantastic brkfst buffet. Definitely will go back there and I recommend this hotel
November 11, 2023
Unprompted review
Thanks for your great website.. but I have important notes about the Reef Boutique Hotel
Thanks for your great website (EcoHotels.com) for the great deals and best prices.
My experience at reef boutique hotel at Bahrain was very bad because of the reception manager and reception employees, they are not cooperating nicely and they are not polite with the customer and they are lying and they don’t care about the customer service.
The Hotel itself is nice place specially for the family and well organized, but unfortunately the reception employees are not up to it Specially manager Tareq and Asmma and the third one I forget her name..
So I hope the management of the hotel takes a decision to change this employees immediately.
November 8, 2023
Unprompted review
Reply from EcoHotels.com
Hello Mr. Wolf,
We sincerely appreciate that you had a good experience booking with EcoHotels.com.
However, we want to mention that we are a booking platform, and therefore cannot do anything about your experience with the staff at the hotel you stayed at.
I recommend you rate the specific hotel on their own trustpilot account or write directly to the hotel.
Best regards,
Cecilia
I booked a hotel with them and the…
I booked a hotel with them and the money was taken from my credit card. I never received a confirmation from them. I sent them two emails for cancellation and I have never received a reply from them. No phone call for customer service neither.
At the end a nice customer service called me and it seems I never received the email from them (spam folder but I did receive the promotion emails from them). I got the refund. Thanks alot.
October 18, 2023
Unprompted review
Reply from EcoHotels.com
Hello,
We are sorry to hear that you've had a bad experience with us.
However, we have been in correspondence with your first email, and we did cancel and refund the money as soon as you asked us to, on November 3rd.
Perhaps the cancellation mail has been sent to your spam folder?
Let us know if you can find it. If not, we will resend it to you at the earliest convenience.
Best regards,
Cecilia//EcoHotels.com
Bridal suit at Gullsmeden…
Customer service was poor, the room where freezing when we arrived.
Cobwebs and mold in the shower.
Too short curtains, they didn’t cover the entire window.
Will not recommend it to anyone, but especially not wedding night.
September 23, 2023
Unprompted review
Reply from EcoHotels.com
Hello TL,
We genuinely regret to learn that your recent hotel experience fell short of your expectations. Our utmost priority is to ensure your utmost comfort and satisfaction when you choose EcoHotels.com for your bookings.
It's important to note that EcoHotels.com serves as a booking platform, and while we strive to connect our valued guests with exceptional accommodations, we do not have direct control over the individual experiences at each hotel.
If you wish to share your feedback regarding your stay with the specific hotel you visited, we recommend reaching out to them directly. Your input can be instrumental in helping them improve and provide an even better experience for future guests.
Please do not hesitate to contact us should you require any further assistance or have additional concerns. We are here to assist you in any way we can.
Warm regards,
Cecilia // EcoHotels.com
Chilled, relaxed atmosphere and fantastic spa facilities
Super friendly staff, lovely rooms, fantastic outdoor heated pool and sauna and steam! Such a lovely chilled vibe to the hotel. Little touches made it extra great. Free lemon water and tea / coffee. Reusable bag in the room for carrying bits and bobs. A Marshall speaker in the room too! Lovely toiletries, body oils, and kimono robes made it feel a spa experience. Breakfast was amazing but a little pricey. Will definitely be returning as our go-to spot in Copenhagen!
September 7, 2023
Unprompted review
Great offer
Great offer, friendly communication and website is easy accessible.
It was a coincidence that I found them and because of good offer but am very happy that i did just by booking with them, steps for a better world are taken. Will use it more!
August 17, 2023
Unprompted review
We had a good and pleasant stay for 4…
We had a good and pleasant stay for 4 nights. Friendly staff. We want to make two comments:
1. The room is a bit over furnished for the size of the room (311). Especially the 2 chairs and 2 side tables. One of each would be enough.
2. When cleaning look up too. On top of the bathroom tiles is dust and dirt.
August 6, 2023
Unprompted review
We stayed 3 nights at the very…
We stayed 3 nights at the very accommodating and beautiful Manon Les Suites in Copenhagen. Fun and quirky with a beautiful indoor pool. We got the best rates through EcoHotels.
July 2, 2023
Unprompted review
Reply from EcoHotels.com
Thank you for sharing your experiences.
We appreciate it!
Best,
Cecilia
Advise to stay away from the website
Advise to stay away from the website - bookings are not processed, not possible to make an account - In my opinion, this could very well be a scam.
July 2, 2023
Unprompted review
Reply from EcoHotels.com
Dear Joe,
We appreciate you sharing your concerns about our website. We apologize for any inconvenience you experienced with booking processing and account creation. Please be assured that our website is not a scam.
We are actively working to resolve these issues and sincerely apologize for any frustration caused. To assist us further, please provide specific details about the problems you encountered, such as dates and error messages.
In the meantime, we recommend clearing your browser cache and cookies or trying a different browser or device for a smoother experience. Our customer support team is available to assist you directly at support@ecohotels.com.
We apologize again and appreciate your feedback as it helps us improve. We hope to regain your trust and provide you with the service you deserve.
Best regards,
Cecilia
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