€190 sunglasses, UPS marked "delivered" but never arrived. No signature, no delivery photo. Filed a non-receipt declaration on 26 March. 7(!) weeks later: no refund, no proof of delivery, no rea... See more
Company replied
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See what reviewers are saying
I didn’t expect such promptness from edel-optics! They reply to mails the same day or they call you back if you leave them your number. I bought my eyeglasses Monday and I received them Tuesday. Very... See more
I ordered Versace glasses. I must admit that the customer service is very responsive. I contacted them by phone and email, and they really tried to help me. The only thing I can criticize is the pa... See more
I did not receive a confirmation mail when i placed the order which is really unusual and put me to thoughts. I sent an email and they answered me the following day that they had already sent the sun... See more
Company details
Written by the company
Sinds 2009 zijn wij actief in de online branche voor brillen en zonnebrillen. Edel-Optics biedt het grootste direct beschikbare assortiment merkbrillen in Europa. Onder ons motto SEE AND BE SEEN zien we brillen als lifestyle product dat jouw look compleet maakt. Onze hoofdkantoor is gevestigd in Hamburg – Duitsland en wij verkopen momenteel wereldwijd aan meer dan 100 verschillende landen.
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +32 2 808 39 30
- info@edel-optics.be
- edel-optics.be
4.0
Great
868 reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm very happy about the sunglasses but would like to receive the certificate of authenticity
I'm very happy about the sunglasses I've received.
The only complain I have is that I don't receive is a certificate of authenticity. I was hoping you could send me this by mail if this would be possible.
Thanks in advance
April 12, 2018
Unprompted review
Perfect Service 👍👍
September 6, 2017
Unprompted review
Perfect product
Perfect product, super fast delivery, less than 24hours!
August 2, 2017
Unprompted review
Great product - Customer service could be better
+ Website very clear
+ Administration to finalize your purchase very clear
+ After payment clear order receipt by mail.
- Late communication of tracking code (delivery date itself)
- No answer by mail from customer service
- No answer by phone from customer service
- No cleaning wipe included
June 14, 2017
Unprompted review
Wrong sunglasses delivered.
Wrong sunglassed delivered.
I have to waint until my retour is arrived back before the correct sunglasses will be sent out -> payed for priority postage???
May 29, 2017
Unprompted review
Reply from www.edel-optics.be
Dear Mr. Van Vaerenberg,
We are always working on better service and we believe it is important to respond to the feedback from our customers. We are very sorry that your order went wrong in May 2017. We did eventually deliver the correct glasses, but much later as planned. We just have sent you an email with more information about this case. We wish you a very nice day.
Very efficient, next day delivery
Ordered Ray-Ban sunglasses, delivered within 24 hours. Efficient service.
February 24, 2017
Unprompted review
Good quality product, unclear delivery period
Although the website indicated the availability of my product, it took 1 week to get an ... availability confirmation. After email contact with customer Service, I counted down the unexpected 2 weeks delivery periode. But already after 2 days my package arrived, again unexpectedly. The product was 100% ok.
Conclusion: good product, easy payment, but unclear delivery periode that might cause frustrations.
February 5, 2017
Unprompted review
SL 1 Sunglasses
The best website to buy authentic sunglasses!!! Perfect item ,as described even better in real!!!
I will def buy again , a pleasure to do business with great service!
July 8, 2015
Unprompted review
good service quick delivery
Ordered easily and quickly deliverd! Thanks
February 18, 2015
Unprompted review
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