Egertons Recovery  Reviews 188

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and positive attitude. Many people appreciate the efficient delivery service and the quick response times, making stressful situations much easier to handle. However, some people were dissatisfied with the contact process, mentioning issues with communication regarding vehicle recovery and delays in getting updates. A few other people also felt that the service was poor, citing instances of long waiting times and unequipped recovery vehicles.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the quick response times, with some... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick arrival... See more

Response time

People report positive experiences with response times. Many customers praise the quick response, with some... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the efficient, helpful, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After breaking down on M6 motoway a few weeks ago . Edgertons came to my rescue . Thanking their excellent recovery staff and office staff alike . They were prompt and knowledgeable . They recovered... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. Prompt and speedy, polite and professional. Couldn't have been more made up with the service from these guys. After being stranded on the m56 I had constant welfare check... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Turned a really annoying situation

Turned a really annoying situation, finding ourselves stranded at the side of the motorway with a totally trashed tyre on the boat trailer, to a great experience. Good comms, very quick arrival and a very pleasant and helpful technician. Thank you

July 20, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Tim, thankyou for your feedback we are happy to have assisted :)

Rated 5 out of 5 stars

Excellent service

Excellent service between green flag and edgertons. Excellent communication picked up 30 minutes after initial call. Excellent technician

July 19, 2025
Unprompted review
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Reply from Egertons Recovery

Thankyou Valerie :) we appreciate your feedback.

Rated 5 out of 5 stars

Arrived before time

Arrived before time - diagnosed fault and able to drive home with assistance- friendly , knowledgeable and helpful

July 13, 2025
Unprompted review
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Reply from Egertons Recovery

Thanks for your review!

Rated 5 out of 5 stars

Broke down this morning (Saturday 12…

Broke down this morning (Saturday 12 July) in Bury, first to come out was from Thomas’s from Bolton, shocking, waste of time, no idea what he was doing, thankfully, we managed to get Egertons, completely different, Andy,who was extremely professional got us on his vehicle, delivered us to Middlewich, we can’t speak highly enough of their head office service, keeping us informed of call out times, but Andy was the stand out for us of their company, I hope no-one breaks down, but, if your fortunate enough to get Andy, you’re going to be ok👍👌🔜💎

July 12, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Gerard, I will pass on your comments to the team at head office, in addition we will let Andy know you left a review on his service. we are pleased to hear we were able to solve your issue. thanks :)

Rated 5 out of 5 stars

Great service between Greenflag and…

Great service between Greenflag and Egertons; whole issue sorted within an hour and a half of the call to Greenflag (kudos to Egertons, this was at rush hour!) Friendly and professional service all round; even the van looked smart 🙂

July 8, 2025
Unprompted review
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Reply from Egertons Recovery

Brilliant to see we had you back up and running quickly. Thanks!

Rated 5 out of 5 stars

10 out of 10

I couldn't have asked for more reassurance under a stressful time. From the start I was kept upto date with my recovery time, and when the driver (Andy) came he was fantastic 👌 he constantly reassured me and made me feel at ease. I was taken to my desired Garage. 10 out of 10

July 7, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Craig, many thanks for your great feedback.

Rated 4 out of 5 stars

Friendly efficient professional service

Had to wait a while (“busy day”) but had the problem sorted in no time. Friendly efficient professional service.

June 25, 2025
Unprompted review
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Reply from Egertons Recovery

Hello, we apologise for any delays with the attendance, we are glad to hear the issue was resolved and the service once on scene was up to expectations. Thankyou.

Rated 5 out of 5 stars

Recovery from M6 sandbach.

My car lost power on the M6 motorway I rang for recovery and was to it could take up two hours but it arrived in around three quarters of an hour I was really impressed the guy that turned up was Polish and was great at his job and really pleasant and polite.

June 21, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Colin, thanks for your feedback we will pass on you comments.

Rated 5 out of 5 stars

I was recovered on M6 north of Sandbach…

I was recovered on M6 north of Sandbach by Adam, who took me to Lymn services. He was friendly, reassuring and efficient. The recovery was delayed, Not by Eggertons but by the closure of the motorway briefly for Dave's Day! Thank you. I was on my own on a Smart section of motorway. Thanks Lynn21st june 2025

June 21, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Lynn, apologies for the delay you experienced, thankyou for your positive feedback we will pass on your comments.

Rated 5 out of 5 stars

Egertons Recovery great service

Egertons Recovery was quick, friendly and very capable. They kept me informed of arrival and the guy that came out couldn't have been more amenable and helpful.

June 16, 2025
Unprompted review
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Reply from Egertons Recovery

Thanks Philip! :)

Rated 5 out of 5 stars

Breakdown M6 After breaking down on M6 motoway a few…

After breaking down on M6 motoway a few weeks ago . Edgertons came to my rescue . Thanking their excellent recovery staff and office staff alike . They were prompt and knowledgeable . They recovered my vehicle,myself and passengers and took us to Brighton . I'm so grateful to everyone concerned at Edgertons for their excellent service ..

April 23, 2025
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Reply from Egertons Recovery

Hello Mr Jackson, we appreciate your comments thankyou for the review.

Rated 5 out of 5 stars

Prompt service and friendly staff

Mechanic and then the recovery vehicle attended promptly. Both staff members were professional and friendly

May 26, 2025
Unprompted review
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Reply from Egertons Recovery

Hi David, thanks for your review, very pleasing to hear.

Rated 5 out of 5 stars

Recovery of csr

Wayne helped us out with my sons car recovery . He was extremely helpful from start to finish a credit to your company
Jacci Gillard

May 6, 2025
Unprompted review
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Reply from Egertons Recovery

Hi Jacci, we will pass on your kind words to Wayne, thankyou.

Rated 5 out of 5 stars

Awesome service

We can’t praise Egerton’s enough for getting us, our car and our caravan home today. Our clutch had gone and we were stuck miles away. But Charles turned up bang on time & was very friendly and efficient. We were worried that no one would be able to get such a large unit & trailer through our estate & we still don’t know how he did it - but he did! Thank you 😀

May 5, 2025
Unprompted review
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Reply from Egertons Recovery

Hi! thankyou for your review. We are glad to have been able to assist you and get your vehicle back home safely.

Rated 1 out of 5 stars

Waste of time

Made no attempt to pick up our vehicle and the management extremely argumentative and ignorant! Never use again!!

January 17, 2025
Unprompted review
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Reply from Egertons Recovery

Hi, we have reached out to you for further information. If you would like for us to investigate this for you please respond. Thankyou.

Rated 5 out of 5 stars

Very good

Quick, friendly and efficient.

April 14, 2025
Unprompted review
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Reply from Egertons Recovery

Thanks for taking time to leave a review.

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