Edward Hands & Lewis LTD Reviews 665

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the prompt response times and clear communication throughout their interactions. However, some customers also noted issues with customer service, specifically mentioning instances of rudeness, being spoken over, and calls being disconnected when attempting to speak with a manager. A few other people also felt that the service they received was disappointing, despite the eventual positive outcome.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight excellent communication, with staff... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We wer... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

665 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service

Beenita and Aneesa have provide an excellent service. They respond to emails and calls straight away, I have known every step of the way what stage I was at and if anything was needed from myself. I am so grateful I chose them to assist with my move as they took all the stress away. Plus they are very competitively priced.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

I used Heather at the bull well branch…

I used Heather at the bull well branch for the sale of 5 Holborn avenue . I've sold a brought quite a thew properties and Heather service was easily the best I have come across her responses back and fourth was absolutely spot on . Highly recommended

Gary

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend, Brilliant Solicitors!

Was recommended by a friend of ours to use these solicitors for selling our property and purchasing another and we are so glad we did. From start to finish (all completed within 3 months) the service we received was just brilliant, me and my partner couldn’t fault them.
Thank you so much to Lynne and Stephanie at the Hucknall branch for going above and beyond with everything. Communication was brilliant, was always happy to speak to us regarding any questions we raised or wasn’t sure about and got the job done fast! Lynne and Stephanie are Great, super friendly and very professional at what they do.
Would 100% use them again and recommend to others.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding from Romaana Sheikh

Romaana Sheikh - you were recommended to us and i have to say we were not disappointed. You provided us with a very professional, personal and efficient service. You adapted, accommodated and answered any queries in a very timely manner. Very highly recommended.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

WHAT SEEMED LIKE AN EASY JOB

WHAT SEEMED LIKE AN EASY JOB, TURNED OUT TO HAVE ITEMS THAT WERE UNKNOWN TO ME. MY HUSBAND AND I WANTED TO MAKE NEW WILLS BUT MY HUSBAND IS HOUSE BOUND. FROM THE FIRST PERSON KIERSTY THAT WE SPOKE TO, THEN ZOE AND EVENTUALLY EMMA FULLER, WE WERE TREATED WITH THE MOST RESPECT AND KINDNESS YOU COULD IMAGINE. MANY THANKS TO THEM ALL AND 200% FOR EFFORT

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Sale of my property

Received excellent service from start to finish ! It took less than 3 months instead of the 4 originally anticipated, from start of my house sale to full completion of my vacant property.
Communication was excellent from all who had a hand in sorting out my property sale, thanks to Lynne, Liz and Stephanie and anyone else who helped make this go smoothly and swifty. Thank you !
Hope to speak to all again
soon for our other house.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent advice and help during all processes, Zoe was extremely helpful and professional, highly recommend for a professional service! Excellent team.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable

I bought multiple properties as a landlord through EHL. Very pleasant experience, extremely responsive and thorough. Highly recommended.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Really great service from Beenita.Kept…

Really great service from Beenita.Kept us informed all the way through the process and always replied to any queries/emails by return.
Great work Beenita !!!.
Would recommend your services to anyone,Many thanks.

January 27, 2023
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Beenita and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Excellent service

We used EHL to sell our late father's apartment. Sarah and Abbie provided excellent service and always answered our questions and e-mails quickly. On the day the transaction went very smoothly.

January 6, 2023
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

I would highly recommend this company, Amazing solicitors !

I would highly recommend this company. I have been in a 2 year long family court battle that has just come to an end. Michelle Saxton of the Bulwell branch has been phenomenal throughout. She's given me the advice, confidence and her time in order to reach a fair trial. She's spent many hours writing reports/documents and sending emails which has ultimately led to a 50/50 shared live with order with my ex partner. I couldn't be more pleased with what this company has done for me and my family. I will be forever grateful.

January 9, 2023
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Really pleased with the professional…

Really pleased with the professional service received. Always replied promptly, very easy to deal with.

December 16, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Highly recommend Edward Hands and Lewis

Highly recommend Edward Hands and Lewis.
Excellent advice and first class service from our Solicitor, Emma Fuller, in the making of new Wills and Lasting Powers of Attorney. All aspects of the matter speedily and efficiently dealt with. We will have no hesitation in consulting Ms Fuller again if and when the need arises.

November 23, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Emma and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Professional, courteous and efficient

Solicitor Emma Fuller and secretary Zoe-Mae Dalby were professional, courteous and efficient. Emma was especially helpful with advice. Many thanks.

November 9, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Emma & Zoe-Mae and their manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

I have been working with Aneesa Khan

I have been working with Aneesa Khan - very supportive and helpful during the whole process of us purchasing a house! Many thanks

October 28, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Aneesa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

2 and a half years… don’t bother

Firstly, they have the 5 star trustpilot widget on their website which is false advertising when it’s actually at 3.5. Not good for a solicitors. Secondly, my partner’s land registry application wasn’t submitted until 16/09/2022, she got the property in March 2020… this is anything to do with pandemic, back logs etc, it’s pure incompetence and was only submitted because we’re buying another property. Avoid them at all costs.

October 25, 2022
Unprompted review
Rated 4 out of 5 stars

Efficient and well managed service

Efficient and well managed service, Hannah and Sarah at EHL in Syston were excellent in supporting the sale every step of the way

October 25, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Hannah & Sarah and their manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Excellent service

Aneesa Khan was very helpful and efficient during the process of selling/buying our property. Definitely recommend the services of Edward Hands & Lewis

September 28, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Aneesa and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Conveyancer was impossible to get hold of, they missed the exchange and completion dates and wouldn't withdraw my funds from the help to buy ISA. This caused a huge amount of stress and financial issues throughout the chain.

September 7, 2021
Unprompted review

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