Edward Hands & Lewis LTD Reviews 666

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude. Many people highlight the excellent service received, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the prompt response times and clear communication throughout their interactions. However, some customers also noted issues with customer service, specifically mentioning instances of rudeness, being spoken over, and calls being disconnected when attempting to speak with a manager. A few other people also felt that the service they received was disappointing, despite the eventual positive outcome.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the efficiency, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight excellent communication, with staff... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We wer... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at EHL were fantastic through…

The team at EHL were fantastic through quite a stressful house sale and purchase. I also added on a Declaration of Trust and will be going back for a will.
They were down to earth, efficient and most importantly friendly! Thanks so much to Sarah and Abbie in particular.

February 28, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Excellent Professional Service

This practice dealt with the sale of our rental property.
They made the whole process and exceptionally stress free.
Fees where very competitive and the individuals who handled our sale were always professional and polite and they responded to emails and phone calls very promptly

February 25, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto our management team. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Highly recommended conveyancers

Edward Hands & Lewis in Bulwell was recommended to us for conveyancing and I can see why. They are on top of everything, keep you updated and are genuinely helpful in responding to any questions you may have.
We had a complicated sale due to a title discrepancy but they didn't add to our stress in any way. I can't praise Liz and the team who dealt with us highly enough. 10/10

February 18, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Would recommend

Our family have used this conveyancing service on 4 occasions over the last 12 months. They have been helpful contactable and professional all the times, they respond to queries speedily and I would use them again.

February 16, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

After having numerous issues and my 3rd…

After having numerous issues and my 3rd solicitor later Heather from the bulwell branch was amazing, any questions or queries I had was answered the same day I didn’t feel like I was “bugging” her phoning and ringing like I did with previous companies. All round excellent service I would highly recommend.

January 28, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

I was looking for a solicitor to help…

I was looking for a solicitor to help me with getting access to my son. My solicitor Michelle was the best so helpful and I'm very grateful for all her help, time and patience with my case. I'm finally getting to see my son after almost two years of not seeing him and looking forward to rebuilding my relationship up with my son again after not being allowed to see him for almost two years. Thank you Michelle

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Chris Barber at Edward Hands & Lewis…

Chris Barber at Edward Hands & Lewis was outstanding in supporting our recent house move. He keep us well informed and guided us smoothly through the Sale of our previous house and purchase of our new home. Highly profession and very efficient - we would strongly recommend Chris and his firm.

January 11, 2022
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Chris and his manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Brilliant company, especially Liz Collins

Can’t recommended this company enough. Liz Collins has brilliant from start to finish. Fast responses, explained everything to us and has been extremely helpful. Even when she was away on annual leave she arranged for a colleague to pick up her work so we never went without communication. We ended up pulling out of one property and bought another, she made the process of swapping monies over very quick and easy. As first time buyers, she’s made the whole process very easy and efficient for us. Thank you so much for your hard work Liz!

December 15, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Liz Collins was efficient and…

Liz Collins was efficient and professional throughout our sale. 5* for sure.

December 14, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

I would highly recommend this company…

I would highly recommend this company they were very thorough and efficient, Sarah was very helpful and everything went smoothly and ahead of the time given, one very happy customer.

December 12, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Can’t recommend Heather Price enough

Can’t recommend Heather Price enough! She helped my nan sell and purchase a property which completed today, the whole process has been so smooth and Heather has been so helpful. Will definitely be using Heather in the future.

December 10, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 4 out of 5 stars

Excellent communication throughout used…

Excellent communication throughout used a number of times always very satisfied.

December 10, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 1 out of 5 stars

Do not use this firm - they are crooks!

This company has caused me so much stress and my purchase nearly fell through due to their incompetence. Post completion I have tried to contact them due to their negligence in my matter they are even worse than before and do not respond. The Law Society should not give them a practicing certificate. Do not use this firm it is not worth it. I have not had a positive experience with anyone I dealt with. My matter was constantly passed to new persons and I was never notified. It is so difficult to get a response you must chase and chase and most of the time I didn't get a response. I wish I had paid more elsewhere for a less stressful experience. I really cannot understand how this cowboy firm are still up and running. I am making a formal complaint with the Legal Ombudsman. Please avoid I cannot stress this enough!

December 10, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

First time buyer - very smooth process

A huge thank you to Heather Price for her great work throughout the process of buying my first house. Heather was always really quick to respond to emails and kept me well informed. For my first experience of buying a house Heather made what can typically be a really stressful process a very smooth, and I want to say, virtually stress-free process (any stress was more a result of the sellers). I can't recommend Heather highly enough and for any first time buyers you can be assured you'll be in safe hands.

December 9, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. I used Michelle Saxton for my divorce and found her extremely friendly and approachable. My divorce was dealt with very quickly with regular updates from Michelle regarding progress. I can highly recomend this lady for your family law needs.

December 8, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Michelle Saxton looked after my divorce…

Michelle Saxton looked after my divorce for me earlier in the year. She was amazing! Very professional, helpful and great communication throughout. She made the process much easier and went above and beyond. Highly recommend!

December 8, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! Terrible service provided by EHL. Was provided with a Final Statement 1 week before completion, and told the figure stated covered "all remaining costs and charges". I paid the balance and the property purchase went through... 11 weeks and 1 day after completion, EHL sent me an invoice for £800 stating due to their own miscalculations in the purchase process, I still owed them money. I have never heard of a Solicitor committing anyone to a property purchase, without enough funds to do so. As everyone knows, moving home is an expensive time, and we trust our solicitor has the correct figures when completing on our purchases. Any surplus savings after the purchase goes on furniture, moving costs, cleaning etc etc... It is completely out of order and unfair of a Conveyancing firm to then request close to £1000, SEVENTY-EIGHT days after completion, due to their own incompetence. Do not use!!
To highlight their incompetence further... when chasing for the "outstanding" amount... they wrote letters, which included threats of debt collectors,.. addressed to my OLD address... the very house they acted upon my behalf, to SELL!! Laughable.

December 8, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

A very human face to the legal world

We have used Edward hands Lewis on several occasions and always found them very friendly and easy to talk to and fairly priced

December 8, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Professional, knowledgable service

Michelle Saxton at EHL Solicitors handled the financial arrangements for my divorce earlier this year. She was knowledgable and professional throughout, always replied to my queries promptly, and was the one person I could rely on during this extremely stressful time. At one point there was a real concern that my ex was going to try and move back into the house, and Michelle went the extra mile providing legal assistance and support (and this was over a Bank Holiday weekend!). I highly recommend Michelle Saxton at EHL Solicitors; I believe she is the main reason I came out of the situation with my sanity intact.

December 5, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Family law matter

I used EHL for a family matter that ended up going to court. Throughout the entire process they were extremely helpful & made sure I understood what was happening. I was very happy with the service & would highly recommend using for any family matters.

December 2, 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look