ekohome.co.uk Reviews 239

Great product and even better communication when I had a question….highly recommended

Great customer service from Karen. Love my new bins.

Great bin loved the rectangle shape fitted perfectly at the end of my kitchen units. Smart design for a plastic bin . Sturdy catch which clicks closed smoothly. Really impressed no damage in transit May get a smaller bathroom bin Thanks EKO glad I am helping the environment too.

I ordered a bin directly from Eko as they stocked one that was the perfect size for my kitchen. It arrived so quickly, even before the dispatch notification arrived. It was packaged well. I love the colour, the simplicity of the design. Easy to empty, easy to clean, no smells. I think I might order another one. Thank you Eko.

Such great customer service and helpful staff who went above and beyond to resolve an issue I had even when I purchased from a retailer. Amazing

The sensor function on the lid of our EKO Deluxe Phantom Sensor Bin did not work as it should.
We emailed EKO, and received a prompt response from Karen and Lara in the Customer Service team. They asked all the correct questions to ensure that we had followed set-up instructions correctly, and asked for a video of the operation of the lid.
Once it was established that the lid was not functioning properly, they did everything possible to ensure that a replacement lid was sent out as quickly as possible, and actually tracked it through to its arrival at our front door. The new lid is working superbly.
Thanks very much Karen and Lara

this is a great bin bit more expensive but after years of buying cheaper ones that break went for this great quality the sensor is on the top so doesn't open every time u walk past plenty of time before lid closes and has a led warning to let you know it closing also has a manual open and close button only had short time but seems robust

My bin battery cover came off and had been lost so I contacted Eko to ask if I could possibly get another and I was amazed how quickly they got me invoice and sent out only waited two day for battery cover after I had order it. Karen was amazing quick and polite throughout the whole process.

I contacted Eko looking for a replacement for a bin lid that broke. Lara was efficient, friendly and helpful in sending out a replacement. When that arrived damaged she sent out a further replacement ASAP which has now arrived in one piece. Delighted with the customer service. Some companies could take a leaf out of Eko's book! Thank you Lara :)

Great response and tip given to resolve the issue-the pop up lid had stopped working-was given a fix-and it works like new-thankyou for your prompt response. Had this dispenser almost a year, love the style, design it really is a beautiful piece of bathroom furniture

Excellent customer service. Problem dealt with in one day through courteous, helpful emails. Best customer service I’ve ever experienced!

Thought we had a broken bin lid and they explained how to fix it! Very pleased we don’t have to buy another bin. This bin has lasted over 5 years and is still going strong! Great customer service! Thanks Lara!

A quality product delivered very quickly and at a great price. This is my second Aroma soap dispenser, great battery life, I got 6 months on one charge. Also looks good. Perfect.

Great customer service, we had a broken bin lid and ordered a new one. However I got the size wrong, the customer service team were more than happy to send the correct one after I returned the wrong one.

So helpful - removable bag holder was missing from bin purchased through an on-line retailer - brief e-mail exchange and one arrived in the post. This is how customer services should be. Efficient and personable - thank you.

Easy to identify and order correct bin liners. Excellent quality and super fast delivery service.

Karen in customer service went above and beyond to help me with a product i bought a few years ago. when the new item arrived there was a slight issue and even then- a new part was sent out straight away. thanks again for the assistance

I made contact via the online form about a replacement lid for my Bin. By the time I went back to my computer (not even 5 mins) I had received an auto-response, and a person response.

The customer service that I received for my issue was refreshing, had a people approach, every email was responded to within more that expected time frame and I was kept up to date every step of the process.

What great customer service.

Our two-year-old bin developed a fault 9a cracked pedal) that meant it would open. On contacting customer support, a new pedal was dispatched. Unfortunately, in fitting the new pedal, we broke part of the opening mechanism. EKO sent out a new replacement bin at no charge. Excellent customer service. We were very pleased with the bin despite the fault. We'd definitely purchase another EKO bin.