The only contact required was with Lara Blake in Customer Services who promptly answered my emailed questions concerning the lid of my EKO Mirage sensor operated waste bin which had finally failed a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to buy a replacement Eko Neo-Cube 18L Recycling unit for my (now discontinued) bin. Emailed EKO Customer Services who replied immediately. Surprisingly the unit was still available at a very re... See more
I bought an Eko bin through a third party, it arrived having suffered some damage in transit. The customer service team responded promptly, quickly sorting out a replacement and following up with me t... See more
What a great company. Customer Service was superb - sorted my problem with a (virtual) smile and attention to detail which meant that I got exactly what I needed as quickly as possible. Then a lovely... See more
Company details
Written by the company
Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.
Contact info
United Kingdom
- support@ekohome.co.uk
- ekohome.co.uk
4.8
Excellent
238 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Eko mirage sensor 80l
Eko mirage sensor 80l
Really pleased with this bin and the fact you can get it to stay open if you need to dispose of something for longer.
Shout out to Lara from customer service who went above and beyond to assist with a teething problem
September 5, 2023
Unprompted review
Waste bin scent capsules
The scent capsules are okay but personally I’d prefer a stronger scent. It’s quite subtle.
September 1, 2023
Unprompted review
A good and well thought out product
A good and well thought out product. Functional and attractive. (Without being too over the top - it is still only a bin.)
September 1, 2023
Unprompted review
Customer Service Second to None
We had a problem with the bin pedal not working. Eko customer service were second to none, problem resolved. Impeccable communication with Eko. Highly recommended.
August 22, 2023
Unprompted review
Good quality products
Easy to order and a good quality product at a reaonable price. Such a simple design but it works well and fits in with my kitchen.
August 27, 2023
Unprompted review
Very good customer service
I ordered a kitchen bin and needed it urgently. The order was speeded up by customer service and it was delivered even earlier than promised - very impressive, especially in August when some things slow down.
August 25, 2023
Unprompted review
Bin lid not opening
On asking advice from EKO in regards to my bin lid not opening, on giving them a copy of my receipt and a video of the problem, the identified the issue and sent a replacement pedal along with a you tube video on how to replace the pedal! Now fully working again! Efficient customer service… thank you
August 14, 2023
Unprompted review
Fantastic customer service.
Fantastic customer service.
very fast response to my initial query, Karen S came back with the information I required and the next steps to take and kept me informed all the time.
Very impressive.
August 11, 2023
Unprompted review
Good quality product
I have just bought the bin and the matching bin liners, both are very good quality.
August 17, 2023
Unprompted review
Beautiful bins and beautiful customer…
Beautiful bins and beautiful customer service. I am a proud owner of a beautiful EKO bin and after 18months the hatch on the lid got broken and the EKO team sent us a new hatch within a few days. Their communication was fast and considerate and problems solved in no time. I am impressed! The EKO bin not only looks good as new in my kitchen, but it also works efficiently as ever.
I highly recommend - good investment !
July 27, 2023
Unprompted review
45L sensor bin
I had been trying to find a sensor lid for my EKO bin for months. I approached EKO direct and they couldn’t have been more helpful in supplying me with exactly the one I wanted. They were very helpful and quick with their response
August 16, 2023
Unprompted review
A good quality caddy
A good quality caddy, I purchased to store washing powder rather than for vegetable peelings. I am happy with my purchase.
August 13, 2023
Unprompted review
Fantastic All Round
Really like this company, they have solidly built, beautifully designed and well thought out products. Their ethos and communications are fantastic, deliveries have always been fast and on time, it's a real pleasure to do business with this company.
August 2, 2023
Unprompted review
I've Bin thinking about you...
Have an Eko bin, wanted the official fresheners. Turned up pronto, all good. The bin itself is also v good :)
August 4, 2023
Unprompted review
Bin order
Ordered a bin (to store washing powder in in my laundry room). It arrived promptly and loved the quality of the product- only problem was it wasn’t the colour I ordered. I emailed the company and Karen answered me within a few hours. Bin was replaced and original one collected within a couple of days. Karen also sent me some complimentary bin liners to compensate me for the mix up (I didn’t ask for them but it was very much appreciated) and a follow up email a few days later to make sure I’m happy. I am extremely happy with the product and excellent customer service- I wouldn’t hesitate to recommend
Thank you to all especially Karen at Ecohome x
July 19, 2023
Unprompted review
Fantastic customer service from Karen
Fantastic customer service from Karen, we’ve an old bin with a damaged lid, she went way out of her way to locate a newer lid that could fit on an old bin. Highly recommend EKO bins.
July 26, 2023
Unprompted review
Quality product
Very good quality recycling bin, easy to operate and to clean. Looks good too.
July 19, 2023
Unprompted review
Eko customer service is amazing
Eko customer service is amazing. Our bin arrived with a cracked lid (parcelforce) and I received a same day reply from Eko. They quickly despatched a replacement lid with a different courier that arrived the following day. Accidents happen, but it’s how the company deals with them that gives you confidence and the feeling of being valued.
July 24, 2023
Unprompted review
Impressive product & service
Really well designed product (kitchen bin) both looks & functionality. Prompt reswponse to request to change delivery address - great sevice.
July 10, 2023
Unprompted review
Great product and even better…
Great product and even better communication when I had a question….highly recommended
July 27, 2023
Unprompted review
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