ekohome.co.uk Reviews 238

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and efficiency in resolving issues. Many people appreciate the prompt response times and the detailed attention given to their needs, ensuring they receive the correct products or solutions quickly. Reviewers also commend the quality of the products, noting their durability and design. The overall service is frequently described as excellent, with consumers expressing satisfaction with the entire process, from initial contact to problem resolution. However, some customers also mentioned dissatisfaction with product quality and customer service in specific instances, particularly regarding warranty issues and the need to purchase replacement parts for relatively new items.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Consumers find the product to be positive, often praising its large capacity, durability, and pleasing... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and efficiency.... See more

Response time

Reviewers highlight positive aspects of response times. Customers consistently praise the promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only contact required was with Lara Blake in Customer Services who promptly answered my emailed questions concerning the lid of my EKO Mirage sensor operated waste bin which had finally failed a... See more

Rated 5 out of 5 stars

Needed to buy a replacement Eko Neo-Cube 18L Recycling unit for my (now discontinued) bin. Emailed EKO Customer Services who replied immediately. Surprisingly the unit was still available at a very re... See more

Rated 5 out of 5 stars

I bought an Eko bin through a third party, it arrived having suffered some damage in transit. The customer service team responded promptly, quickly sorting out a replacement and following up with me t... See more

Rated 5 out of 5 stars

What a great company. Customer Service was superb - sorted my problem with a (virtual) smile and attention to detail which meant that I got exactly what I needed as quickly as possible. Then a lovely... See more


Company details

  1. Home & Garden

Written by the company

Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.


Contact info

4.8

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Automatic rechargeable soap dispensers

Ordered EKO home automatic soap dispensers. Delivered quickly and easy to charge and set up. Smart design, can see if they need to be refilled and avoid the use of batteries. We have them in the kitchen and bathrooms. When I had a technical issue with one of the dispensers, Customer Services sorted it out promptly and politely. Hence the 5 stars.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, quick delivery and a significant improvement on our existing bins. Whilst there was a problem with one of the touch lids, this was quickly resolved.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service and product

I had a problem with the mechanism of my bin. I decided to try to find the spare part on their site. Quick response and quickly resolved the problem.
I'm happy with their service! If I didn't try to find the part, would probably buy the whole bin which would cost more than triple the part!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Touch free soap dispenser

I purchased the touch free soap dispenser. Well made and of good quality build. Easy to maintain and charge. I did have an issue and took this up with Eko customer service. They were quick to respond and resolved my issue promptly and politely. I highly recommend. Thank you EKO

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous customer service…

Absolutely fabulous customer service and what an asset Lara is! She left no stone unturned to resolve my issue with an out of warranty bin. I am now the very happy possessor of a new bin - and a really speedy resolution!

Thank you and well done!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

The bin is simple but really well…

The bin is simple but really well designed, keeps bags in place so no spillage when getting them out and the linking feature is great. I have my ordinary rubbish & recycling bins linked together and they take up a small amount of room.
Recommended

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Liners

Great liners - they fit the bin correctly, unlike supermarkets generic liners.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

We had an issue with the bin that arrived, but the Customer Service team were very efficient at arranging a replacement.
Excellent customer service and would happily use this company again!

October 19, 2023
Unprompted review
Rated 4 out of 5 stars

Great bins

Great bin, quick delivery.

They are lovely bins - this is my third one now and realised I have spent £450 on them which I think is a bit pricey for a bin.

However, I love the 80l one that I got as well as the 20 x 20 recycling one.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The caddy I ordered arrived damaged. It was easy to email Ekohome who responded instantly, guided me through the process and swiftly replaced the damaged item. I am pleased with the caddy, which is a neat design giving easy to use kitchen worktop waste disposal.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Bin

We needed a food waste bin of a size to fit in a pull out drawer in our kitchen. The EKO bin fits exactly and the opening is exactly where we need it to be. The quality of the bin is excellent and I love the colour.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great bin

Love the sensor bin bought for the bathroom. Just the right size, and nearly silent in operation. This one is rechargeable and we’ve had it several weeks and not had to charge it yet.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Sandra

This is the best bin I've ever had. Like the touch-free opening. It looks stylish in my new kitchen and fits with the decor perfectly. Wish I had found this sooner, well worth the price.

September 6, 2023
Unprompted review

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