Electricbyke.com Reviews 87

I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by text. We were promised a replacement battery. To date we have never received the battery replacement, communication has stopped, I tried to contest the charge but it was over 30 days. I am out $389 dollars. Do not use this company for your electric bike needs, they are not honest!

I ordered a replacement battery for my defiant bike. It was easy to order, shipped quickly & I was able to get the battery before Christmas. It was a pleasure dealing with you.

Good people

Sent out an advertised item to do a specific task (a key to unlock my battery) and the key is not compatible.

I like the speedy support with great customer service. I recommend anyone in need of bike parts.

They are professional and prompt. They answered my concerns in a very timely manner. They're a great company to do business with.

Love this bike. Other than FedEx delivering it to the wrong address everything is great.

I was truly excited waiting for my battery to come in I purchased a nakto battery for my camel e-bike but I received a battery which is universal to my bike but it was not the manufacturer's battery it just says battery I purchased was for the nakto instead I got a generic brand battery was displeased.
My purchase was for $289.00. for the Nakto brand battery. Instead I received a generic brand.

I placed my order 9 days ago and it still has not shipped.

Package arrived quick and just as advertised. Loving the bike gets me to work and back with no issues. I also loved the little care package that was sent a few days later. Keep up the good work. I'll gladly recommend you to friends@

In the past I had trouble finding the right battery replacement for my e-bike
Prior websites never provided the right specs
Or voltage output.
ElectricByke’s website made the process transparent and was very easy to navigate.
The ordering and shipping were expedited
And I received my new properly-specked
Battery as promised.
The customer service and follow up are first
Rate. They are truly a customer focused
Company

I bought a FreeGo DK 200 Pro and it was missing front wheel lockdowns, pedal assess quit working after one hour, missing two nuts under the seat, Rear tire badly misshaped from factory, which made the bike almost impossible to ride after 20 mile an hour rear tail light does not work properly with the headlight functions, Front rotor is slightly bent and Makes scratching noise from day one.

Love it! Thank You!

VERY VERY GOOD 😊

I ordered a flag for my wheelchair back on May 29th 2024. I have yet to receive anything. Had a brief interaction via email June 12th they said they could see my order and they would check. Today is June 20th, no update and no flag. Not impressed with this company. Am considering buying an electric bike, but not from this company!

Had a great experience with Electricbyke!! Bill was great in assisting me with my purchase and it got to me a few days later!! Highly recommend dealing with them!!

Electricbyke was fine. Your supplier EW sure doesn’t like to handle small accessories. I appreciate what customer service did and thanks to Bill finally received safety flag for my mobile scooter. Product was so easy to install as advertised. Thanks Bill

Even though the price was good, the bike arrived unfixable. I contacted electricbyke and they deferred all my concerns to Micargi.
I then received a replacement bike from Micargi. So the bike was mailed twice, once from China and then from Micargi.

I return item
I have to 2 weeks ago ,now I never received my refoud

Ordering and shipping was very easy. Quick service, love the bike!