Electricsandlighting Reviews 

153
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Excellent customer service, discussed in full my order and answered all my technical questions. Split delivery to ensure speedy delivery of lights in stock and gave ETAs for remaining order. Each ligh... See more

Rated 5 out of 5 stars

All members of staff I have spoken to have been very kind to an older customer who is not sure exactly what she needs to purchase! The order arrived very well protected and items were exactly a... See more

Rated 1 out of 5 stars

Ordered Grolux aquarium tubes 23rd April 2015 in stock 2-3 days delivery money taken stright away via sage pay from my credit card still awaiting delivery on 2nd May (order shows as processing) web si... See more

Company replied

Rated 5 out of 5 stars

It was the first time I came across Elactricsandlighting after scourering web for particular item. They were much cheaper than competitors, placed order on Monday delivered Wednesday morning as promis... See more

3.9

Great

TrustScore 4 out of 5

153 reviews

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3.9

All reviews

(153)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

I ordered to find out if the clear cable could be used on the lamps that I was refurbing - sadly too large a circumference for the lamps, but I now have the cable if I need to refurb chrome / silver lamps.
How about figure of eight style clear cable for 0.5mm2 three core with a "diameter" of less than 4.5mm dia??

February 19, 2016
Unprompted review
Rated 5 out of 5 stars

Very efficient service

I placed my order late on Friday night and I received it on the Monday morning. Great service! All lights were packaged very carefully and all fittings were in perfect condition. The website was easy to use with clear pictures and descriptions of each item. Thank you for such great service.

February 18, 2016
Unprompted review
Rated 5 out of 5 stars

Superb

Needed a new light for the kitchen and wanted a more overall spread of light this fitted the bill perfectly the light is bright and the fitting very modern posted very quickly and well packed

February 17, 2016
Unprompted review
Rated 5 out of 5 stars

Outstanding

Ordered Sunday pm, arrived [extremely well packed], Tues am.
Item was exactly as described and fantastic value.
I will definitely use Electricsandlighting again and recommend them to friends and family.

February 14, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great prices, speedy delivery, well packaged and I absolutely love my light. Will definitely be returning:)

January 27, 2016
Unprompted review
Rated 5 out of 5 stars

extractor fan

Ordered goods were as expected and at a reasonable price. only problem was the delivery. stated next day, delivered 3 days late, however this is not the companies fault but it is the couriers and needs to be addressed. Christmas is not an excuse as it happens every year on the same date! Plan for it! The company did answer my chase email promptly and advised what they were doing so can't fault them.

December 18, 2015
Unprompted review
Electricsandlighting logo

Reply from Electricsandlighting

Thanks for your understanding and you do have a valid point. We always get the same excuses from the Royal Mail and couriers every year. We employ temp staff to help during November and December to make sure we can manage. Hope your happy with the fan.

Rated 5 out of 5 stars

Excellent

Excellent advice via phone, easy online ordering, quick service, good p&p

December 17, 2015
Unprompted review
Rated 1 out of 5 stars

Not good so far!

My light has not be delivered. I find it surprising that I am being asked to write a review!! There has been no email follow up to the order. I would expect to be notified of when delivery is going to take place. Most other online retailers keep you fully informed. The company needs to sort this out. Use this as constructive criticism.

December 1, 2015
Unprompted review
Electricsandlighting logo

Reply from Electricsandlighting

Thanks for letting us know this as the system should only ask for a review 7 days after the order is delivered. I have mentioned this to our web team who will look into this matter. Your order is on the way, but owed to the black Friday weekend the couriers are a day behind with the orders. I am very sorry for the delay.

Rated 3 out of 5 stars

Exterior light

Excellent product but lost our order in the system and had to chase to get it

September 23, 2015
Unprompted review
Electricsandlighting logo

Reply from Electricsandlighting

We had a technical issue with the payment system, very sorry for the issues. We paid a little extra to get your order sent quicker. If you buy from us again we will happily give you some extra discount.

Rated 3 out of 5 stars

Speedy delivery but follow up not so good.

I ordered two floorlights from ablectrics over the internet. They arrived in a couple of days but the glass bowl on one floorlighter was cracked. Tried to email them on their "help" address but message returned as not available. Emailed their "sales" address but no response. Left message on answerphone for someone to contact me but no response. Finally telephoned their help number and they seemed helpful and promised to send a new lamp - it remains to be seen if this will happen.

September 20, 2015
Unprompted review
Electricsandlighting logo

Reply from Electricsandlighting

Your new lamp should now be with you, we sent you a complete new unit rather than just the glass as an apology. We are not sure where the help@ email address came from and have spoken to our website development team.

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